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    Ricks optical

    4.0 (2 reviews)
    Closed 7:00 am - 5:30 pm

    Services - Ricks optical

    Eye exams

    Eye testing and diagnosis

    Retinal imaging

    Ricks optical Photos

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    Medina Eye Center

    Medina Eye Center

    3.7(9 reviews)
    10.5 mi

    HORRIBLE EXPERIENCE HERE. After a few years, I will not be back. The office staff has always…read morelacked, no one greets you when you walk in and expect to wait an hour over your appointment time. Went in here for my yearly exam, my regular doctor was out, saw another one. He did not give me a contact lens exam, and at the end of the appointment he just says, "you need progressives." I have never had those types of lenses before, naturally I had further questions. The doctor told me that the power on my glasses needed to be reduced, but somehow my contacts that were not checked were fine? I called twice, stopped by, and came in for a scheduled re-examination with Dr. Medina. He had no intention of giving me a new exam, did not give me a moment to explain why I was there, or ask any questions. He talked down to me multiple times, and it wasn't until he said this to me the second time that I got upset and left: "Do you really believe that every eye doctor's office has every trial contact lens in stock?" Dr. Medina told me that it was my fault for feeling like he was talking down to me because he didn't intend it that way. Then he continued to act that way. He insisted my trial contacts prescription was different, and that these had been ordered, but it wasn't. I had already confirmed that it was the same when I went in WITH MY CONTACTS BOX. I called again asking for help, but now no one returns my calls. If the staff reads this: please know that patients can hear your conversations outside of the exam room. You were planning to be disrespectful to me before I got there. UPDATE 9-30-25: No one has followed up with me. They blocked my number on the text message support application instead. I hope Parrish C. got their refund or opened a chargeback. Canceling a patient order without informing the patient, especially because they didn't like a review of their business, is petty beyond belief. I recommend people call their vision insurance provider to complain if they need to see another doctor or have their benefits reinstated.

    So I just called this company again to get an update on my order for my glasses today and was told…read morethat my order was cancelled due to my review on this company. NOT appropriate and again I asked for a manager and their Employee Brianna Garcia hung up on me. I will continue to post these reviews until I get my money back. So now the office manager says they cancelled my order without notifying me. I was told by their office manager i would be refunded within 5 days. Its been over a week and still no refund.

    Ricks optical - optometrists - Updated May 2026

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