My experience here at the office of Rom Romero P.A., located on 2060 Aborn Rd#100 in San Jose, CA was not good, quite horrible to be honest. My last visit was the last straw. I was visiting for a check up, typically, I'm use to having the Doctor observe my eye's, ears, and throat. On this visit, he just chatted with me for 10mins about depression and it's effects. I wasn't depressed before my visit, can't say the same afterwards. Then he sent me to have my blood work which I did afterwards. A week later, he calls me over zoom to go over my blood work, and I thought that was the end of it. It turned out that I had a co-pay of ~$400. According to the insurance company, Dr Romero's office billed my visit as a diagnosis visit (for obesity) as oppose to a normal check up. When I called Dr Romero's front office, the lady on the phone (Office Manager I believe) was quite rude. She explained that everything I needed to know was on the email and that I should read through it, I explained that I had, and she asked "ok, so what's the confusion?" to which I raised my voice and said "If I understood what the email was explaining, I wouldn't have wasted my time calling you", to which she began to speak less aggressively. I get it, we all have bad days, but there was no reason to talk to me in that manner. I then explained why I was calling and what I had learned from my insurance company to which she explained that they were in the wrong. Fine, someone is wrong here I thought, so let me try to understand the reasons for the expense. I explained to her that part of the $400 was a $300 charge for seeing the doctor, and asked what the additional $100 was for? To which she explained "Sir, the Dr called you on zoom correct? You still need to pay when you talk to the Dr." I was like, "What?! How the heck am I supposed to understand my blood work information otherwise!?" And that was it, I drove down, paid their $400 "service". I didn't cry, I didn't yell, I didn't make a scene, I just promised myself that once I changed my medical plan, I will make this yelp review, and share my experience. My hope, is that others will avoid this practice. I'm grateful that I was able to take this financial hit, but I am sure there are others that may not be so fortunate, it's such a shame that a practice like this would stoop to that level. read more