I stopped by this dealership for the first time after moving to the area. I own two Toyotas and was…read morechecking on service options and whether the 2026 models were in, as I plan to trade both. While there, I picked up an air filter. The parts rep handed me the part and took the invoice to the cashier. I didn't check the price until after the transaction was complete--$30 charged. I looked up the same part at my previous dealer: $21. Verified by phone. Same OEM part, same brand, same dealer channel. That's a 30% additional markup above another dealer's pricing. It's not about the $9--it's about principle. If a dealership is willing to overcharge on a basic part, they've signaled they can't be trusted with a major transaction. That $9 cost them two vehicle sales and all future service business. I only use dealer service, and I was ready to commit locally. But this was short-sighted and unnecessary. I have photos of both receipts and confirmed the price difference directly by phone. This wasn't a misunderstanding. It was a bad decision. "Trust separates the successful from the surviving' Clint Eastwood

This review is in reference to the service department. We took a vehicle here to have the AC…read morerecharged because we had replaced the compressor. We told both the service advisor and the tech over the phone and in person that it needed to be recharged, and it could need the oil (since it a new compressor) They proceeded to Not put the oil in there and only charge the compressor and now the compressor is not running properly and may need replacement. They are claiming no wrongdoing And would not return our calls after we picked the vehicle up. we had to go up there in person after days of calling and they made us wait 30 minutes before talking to anybody. It wasn't a big issue. All they had to do was take the car back in and add the oil to see if the compressor would run properly, but they refused and only wanted more money even though the problem was because they didn't check if it needed oil or not even though we explained that it would probably need it. Part of doing business is having to own up to your mistakes Regardless of how big or small they may be, these people have no intentions of owning up to anything. They just want to get your money.

The whole team was excellent! Truly recommend for your new, used and service experience!!read more

This used to be decent when it was Heritage Nissan, but the service has really gone downhill. We…read morehave 4 Nissan's and this was our place but we'll drive Town Center Nissan now. My husband took his truck to get an oil change and tire rotation. To make a long story short, they did not properly tighten the lug bolts. This is not some minor issue, this could have caused a serious wreck and damage to his truck or even gotten folks killed. He called them to let them know and they were "so sorry", "we have procedures that are supposed to prevent this type of thing" and "we'll do your next service free". No there will be no next service for his truck or other 3 Nissan's. There was also another minor issue in which a special socket wrench that was used for my son's truck was not returned. My son bought the socket wrench and always brought it for any service because most dealerships do not have this particular wrench. The last time it was not returned and when my son called back, less than 45 minutes after he left, they claimed they didn't have it. My son checked his truck and it was not his truck, he only took it out of his truck at the dealership to make it easier for them. IF you choose to use this dealership, please check your lug bolts before you leave and make sure you have all your items before leaving.

The worst experience ever! I've been dealing with Riverside for years now bought a brand new Chevy…read moreSilverado in 2021, been receiving coupons towards my oil change etc., told by one rep. That I could use the coupons get to the dealership that rep. Tells me I can only use one. No one there can't seem to get on the same page! Remember, Reputation goes along way! (if I had an option, I wouldn't give a star) for this review

Two hours and 15 minutes for an oil change.... 1. I made the…read moreappointment online but it apparently didn't get put on anyone's schedule. (10:15am) 2. It took 20 minutes for anyone to even acknowledge my presence and another 5 for the check in process to actually begin. 3. Vehicle was due oil change and cabin filter. Rep said it also was due an engine air filter. I requested they check the engine air filter and replace it if needed. He put those instructions on the invoice. 3. I went to breakfast with my sister. Rep said he would call when the truck was ready. I returned to the dealership at 12:30 - no phone call. I waited 10 minutes in the lounge and then went out to see what was going on. After a bit of a search- a different rep finally found the paperwork & key. 4. They had not replaced the cabin filter or the engine air filter even though the cabin filter definitely needed to be changed. So basically, it took them 2 hours 15 minutes just to change the oil. Another 5 minutes just to check out. They are very, very disorganized- polite but NOT customer focused. It is like the left hand doesn't know what the right hand is doing...and again, not at all focused on the customer. I used to complain about KIA taking an hour for an oil change....but then I experienced the chaos of Riverside....never again.

The sales team was amazing. They didn't pressure and let us test drive and take to an independent…read moremechanic to check it out.

From the owner: We have been in business since 1969! We sell the best, others sell the rest” Stop by and take a…read moretest drive. You will not be disappointed. Our roots in Rome run deep, we are the oldest, honest car dealership in Rome, Ga.

After Shottenkirk Honda changed the recalled fuel pump in my Honda Pilot, an "Emissions System…read moreProblem" warning appeared as soon as I drove it off their lot. I returned to the dealership the same day and explained that this was the first time I had seen this warning, which only appeared after the fuel pump was replaced. I asked them to clear the code, thinking that would resolve the issue. The service technician informed me that the fuel pump might have been installed incorrectly and said they would fix it. I left my Honda Pilot with them, assured that the problem would be resolved. Later, they called to inform me that my purge valve needed to be replaced for $300--and that this issue was completely unrelated to the fuel pump replacement. I explained that the purge valve and fuel pump are indeed connected in the Honda Pilot. I have spoken with other mechanics who wholeheartedly agree that these components are connected. My mechanic cleared the error code, but when it returned, the code indicated an issue with the evaporative control system purge flow. The evaporative control system (EVAP) prevents gasoline vapors from escaping the fuel tank into the atmosphere. The P04F1 code for Honda vehicles indicates that low purge flow has been detected in the evaporative emission system. This system is responsible for controlling and capturing fuel vapors to reduce emissions. The purge valve may wear unevenly and intermittently stick, resulting in a diagnostic trouble code (DTC) related to the evaporative emission system purge flow malfunction. There were no error codes on my car when I gave it to them, and I believe there should be no codes when I get it back. Why do I now have the codes PO4F1 and PO441? However, they are refusing to pay for their mistake. What should I do? Update: In response to my last review, Shottenkirk offered me an opportunity to call and resolve the issue. However, after holding for ten minutes, I was only asked for my information and assured that someone would call me back. If they are genuinely interested in resolving this matter, they already possess all the necessary details to reach me, including the date, my name, and my car information that I provided in my recap of the situation. It's clear that they would rather focus on maintaining a positive public image online rather than directly addressing this issue. This approach is unacceptable. Update: I received a call back offering to trade in my vehicle. While I appreciate the offer, it is not necessary. I will not be purchasing from Honda Shottenkirk again, as they cannot fix their own mistakes

High pressure. Asked for a moment to speak to my son before signing on the dotted line and was told…read morethey really didnt have time fir that because they had another customer waiting in line. Very rude.

Service got my car in and had if fixed the next day. Car is doing great now and wife is happy,…read moreThank you

will never repond to repairing my vehicle. bought late last year and the door handles are already…read morefading and becoming brittle on the passenger side. This shouldnt happen on a 25 model ram

Great dealership! quality vehicles, family owned. super friendly, 10/10 recommend Street Dreams…read moreAuto Sales!

Got my car out here and gave me a great deal that was purchase. Thanks a lot for the amazing…read moreservice.

Horrible experience. They don't communicate with one another. I missed work due to being sick (I…read morework at a nursing home and i had to gollow their protocol).I had worked out a plan with one lady to get caught up, wasn't even a month late, and I was giving them money every week when they came and got my car. At the time, i owed them $322. They made me pay them $700 and then gave me a number to call. They had my car towed 2 hours away from me. I finally found a ride, only to get there and find my car isn't running. I called to ask what to do and the general manager accused me of cussing him, which I never did, I informed him due to my religion I don't cuss, so then he changed it to me being rude. He told me i could pay to have it towed, then pay to have it diagnosed, and then they MIGHT fix it. When I asked for corporates number, he originally told me to Google it. I finally got in touch with customer service, which was wonderful, but I still haven't heard back from any manager from corporate. I'm just a mom that works at a nursing home, I need my car in the same condition they picked it up in, or I need my money back so I can go somewhere decent. Do not use this company.

Car-Mart in Rome has want down I have got 3 cars from them in the last 6 years I have paid 2 of…read morethem off now I'm on the 3 car I have ever had it a year and the motor blew up it take them 3 1/2 weeks to get it fixed so on that time I got behind because I had no way to work so Wednesday night I paid it up all but 40 dollars they came repo it but they came after I paid it didn't knock on the door for the keys so i had to pay 250 dollar repo fee but they never sound took it that guy and the girls that call and I ask you for payment or some shit ass people