The store sold and installed new tires on my vehicle without inspecting the alignment or advising…read moreme that an alignment was necessary. Furthermore, the service team failed to note the age discrepancy of the other tires already on the vehicle, and neglected to inform me of the shop's free rotation policy, which is critical for proper tire maintenance. As a direct result of these omissions, the newly installed tires have experienced premature, uneven wear and require complete replacement after only 7,000 miles. When I brought this issue to the shop's attention, the only resolution offered was a $30 discount on a new set of tires. This token gesture does not adequately address the premature failure of the product caused by the shop's failure to provide standard professional advisement at the time of installation.

I have been a happy customer for years. They keep a good stock of good used tires and extensive…read morestock of new tires at a great price. They give friendly service without a long wait time. With an appointment Bert Brooks Tire performs more extensive procedures such as alignments at a below average price.

I gave this business one star because it would not allow me to leave Zero stars. This business is a…read morecomplete ripoff. They charge you for a job and do not do the work. I will never use this business again. I would advise anyone from even considering giving them their business. A total waste of money. I don't know how this place can stay in business.

They're always very nice to me when I come in. They explain everything throughly and fix the…read moreproblem every time! Very trustworthy people :) They're quick and never too busy which is convenient

I blew a tire on the highway and called this place for a good used spare…read more I showed up at 8am when they opened and they had a good used tire installed within 45 minutes. And the price ($45) can't be beat! Definitely recommended.

Very professional at what he do as far as a mechanic, I would highly recommend them to deal with…read morehis business

I carried my car, a 2005 CDillac , into this company to have brake pads. The man was very nice and…read moreI was told needed whole brake job, the car never had a problem just needed pads. $755 worth. Then man came out and said my brake line was ruined and needed to be replaced, really? Okay, another $650 . Drove so-so going home, drove to church the next day , as I was leaving to back out of space, I had no brakes, at all. It shot backwards across lot, I threw it in park and shut it down. If someone had been behind me I would have killed them and also had bad collision. Called them next day, they kept for a couple of weeks , did some things to it and I retrieved car. The next time I was out it began vibrating and shaking so I couldn't hold in road. Returned it, again . This time they kept couple of weeks, guess what , same thing. This time they told me they had no idea and to take it somewhere else to be fixed. There was nothing wrong with it , before, it never shook or vibrated. Now it's parked I'm afraid to drive it and after paying them I can't afford to take it to someone else. Anyone else with similar issues?

They took 3.5 hours to do an oil change while I waited there. And the whole time I waited they…read morerepeatedly coming to tell me what other imaginary repair they'd love to charge me for. After waiting for those three and a half hours, I get on the road to discover they really had not done a thing to my truck except rotate my tires. No oil change, and many of the fluids they supposedly topped off were extremely low or totally dry. I went back to demand my money and they refused to refund me. They offered to look at my truck again and have me wait another time, but I did not trust them enough to do so. I ended up having to pay for a second oil change at a different service center. AVOID THIS BUSINESS.

I have a large diesel truck that takes heavy duty tires. Went in to mavis for a spare tire for the…read morenew rim I had just purchased for the truck. Mavis didn't try to up sell me and suggested their own brand of tire for my truck. It is a good tire and is a good value. I am happy with the tire and the service I received. I will return when I need tires for the truck.

Progressive had my Navigator towed to Mavis Tire in Rome GA, due to a busted heater hose assembly…read moreafter hours. Called the next morning and told them why it was there and I needed a quote to repair it. They called back and quoted over $1,200 dollars to replace both hose assemblies. I called the Ford dealer in Rome and their quote was $650 to replace both hoses. Called Mavis and told them NOT to work on it and I would get it towed to the Ford dealer. Found a towing company, and set up for it to be towed. So I called Mavis back and let them know someone would be picking it up at which time I was told that the tech already had one assembly removed and was putting in the new one, and that the charge would be $580 to replace one assembly. Told the person I had instructed them not to do the repair, but had to go ahead since it was almost done. Be careful with this location, because they will try to RIP you off. Mine would have been less than $45o to replace one assembly at Ford.

Had a situation where I went off into a ditch and called my insurance company for…read moreRoadside assistance. They contacted a towing business 35 miles away from my house and based off a picture I had, that towing company said they needed a wench (which they didn't have and it would cost 1500). Geico was contacted by them and told this information and instead of trying more providers said they would not be contacting any other providers u til I get more video of how the car was sitting ( I had already took a taxi home and didn't have any other transportation to get back to my car) out of disparity, I made a Facebook post in a local group pleading for help and working minutes, Steven responding and was to my house to pick me up and had the car out of the ditch all within 30 minutes. They were definitely my life saver today and I highly recommend them!! Can't thank them enough Reply, Reply All or Forward

From the owner: Towing, Jump starts, Spare tire change, lockout, and fuel delivery, big rig jumpstarts and…read morelockouts, 24/7 roadside assistance !Will Buy Junk Cars! I will get u back on the road quick and safe. Call to book your service today! (678)984-1640

Lost my job over a hubcap I took blame for. Even offered to pay for it. Yall told me my first day…read more"were a family here. We take care of each other as long as you work." I came in every day. I showed up on time. I never complained about anything except being hot. Everybody says it's hot. Yall let y'all's tire manager just yell at people and snap at them and talk to employees any type of way. People make mistakes and yall want perfection. That's not how you keep workers around. Yall had no issue drinking up my money bc yall can't keep drinks in the fridge. Yall had no issue with any of the other tire techs making the same mistakes. Apparently yall got no issue putting my family on the street either. Family don't do that. If this is how yall do business no wonder you can't keep good help. Owner didn't even have the balls to fire me himself. He had one of his little managers do it. I worked my ass off for you and got stabbed in the back. That's pretty dirty.

Customers beware!!! We took our business truck to Jim's Tire & Service on Maple for a brake job. We…read morehad an appointment at 10 am to be seen, arrived prior to the appointment time and sat and waited, an hour past and I ask about the time and there was a guy said that they were behind, I told him that I would be back, I left the truck and went on with my day. Around 2:30-3pm I called and they said that they just got it back to look at it and they told me what needed to be done to fix the problem that the truck was having, I gave consent to move forward with the repairs. Time went on it was after 5pm and I had not heard from them, I called and they said they were putting everting back together it would be ready shortly. But while telling me that he said that one of the brake lines wasn't working properly. So instead of saying "hey let me keep it overnight and get the break line fixed" they put everything back together and let us pay and drive off. Got down the road and the truck was doing the same thing it was doing before. So the following morning we called back down there and they said bring it back and they would make it right. Took it back down there and left it and later that day they called and told me that it was ready and it would be $180ish dollars, I said excuse me? He told me the cost again, I said sir I just paid you almost $900 yesterday and you think I'm going to pay additional money today because you or your techs didn't fix the truck correctly? You have me mistaken, I'm not paying any additional. Keep in mind the tech told me the day before that they were "throwing" it back together, while also telling me there was an issue with the brake line. So they knew it was going to be an issue and just wanted to get paid and send me on my way, which put my LIFE in jeopardy. What if the brakes completely failed & I had an accident and got killed or killed someone else? Jim's tire doesn't care about you as a person/customer. They are only looking for the money. The "manager" called me and told me that he would take the labor off the bill but I still needed to pay for the parts that they used. Then he said he was going to erase the whole invoice and I could go pick up the truck. He knew what they had done and he knew it wasn't right, he didn't want any issue. I told him I was going to let everyone I knew know how they done us and that we would never use them for service again. I would suggest that you do the same, avoid them at all cost. Jim's Tire & Service Center 1813 Maple Ave SW Rome Ga 30161