Michael was incredibly helpful! Answered all of my questions and had fantastic suggestions. It got pretty busy at one point yet he managed to be kind to all that walked in and still circled back to check in with my purchase. Thank you!!! read more

They don't have a business VM set up and they don't answer the phone. They'll let it ring then hang up the line.

I hadn't been in a sex shop for a few years. I've always been in a hurry when driving by, but today I made time for Romantix. I have to say, this is by far the cleanest shop I've been in. Most items were either enclosed in locked glass cases or protected in boxes or cellophane. Reece, the sales girl, was the sweetest. She greeted me immediately as I walked in and offered her help if I had questions. Well, I really didn't have any questions until I found a couple items of interest. Reece came over with gloved hands and demonstrated for me. When it was time to check out, Reece explained their rewards program, and I signed up because I will be back. They have a variety of products to choose from to suit your pocketbook and preferences. Lots and lots of choices. In back, there is an arcade. I didn't participate but I am sure it is tasteful. You can't go wrong if you're looking for sex toys, fetish items, videos, role play outfits and more... read more

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Nice store and very nicely done!!! The staff are very willing to answer any questions I had!!! Nicely done with all of the merchandise that's on the shelves!!! You can get a hook up if you're interested!!! I'm definitely going back!!! read more

Best adult store in Hillcrest, hands-down! All the staff at this location are extremely helpful, professional at all times, and possess in-depth knowledge of both the products and the companies that make them. Every time you go in, be prepared to learn something new. It's refreshing when an adult store priorities education and combating sex stigmas. The pricing is fair, as their prices are close to [if not exactly] matching the merchandisers' suggested retail pricing. They always offer to let you see product outside the packaging, too. Why buy online and never know what you're gonna get, when you can see and feel the product [how it works, what the material feels like, etc] in person prior to making a purchasing decision. Definitely worth stopping in for all your adult product needs. read more

Getting two stars because it was clean, other than that it was an uninviting environment based on staff interaction.

Clean, organize, and excellent costumer service. Zoey is friendly and pleasant. The toy selection varies and the prices are fair. Comparing the prices with other sex stores they honestly have fair prices. I've gotten other accessories there and I am very happy! read more

I will only go to this Adult Superstore, I'm always helped by Michael and I couldn't ever be more happy! Makes my visit pleasant and educational, super generous with information and just lays everything right on the table without making anything awkward. I appreciate this store and it makes all of the other Superstores in SD look like amateurs. read more

Friendly staff. Good prices on lube. Been here a few times when I come to SD to visit. Small but interesting underwear section for men and women. Jockstraps for like $15 is cheap. I recommend this place and will continue to be a customer. read more

oh my gosh! this place used to be more friendly, what happen? As soon as me and my friend walked in the employee at the register didn't even greet us HOWEVER he kept staring at our every move as if we were going to steal or something ? at least say hello and use your costumer service as a loss prevention tactic DONT JUST STARE without even a single smile. The guy was a weirdo for that , i felt very uncomfortable specially because others had walked in and they were actually acknowledged & not stared at around the store. we actually spent a good amount of money on our quick visit like COME ON! & when we asked questions about the different types of lube he would lean on the counter with a dead annoyed face like NOT EVERYONE is a sex expert!! if you don't like your job GET A NEW ONE. It was some guy with freckles on November 7, 2019 around 2:50-3:00pm. read more

Love this store and staff is always so helpful. When on a time crunch and need last minute, you can't go wrong with this quick convenience stop. read more

No judgement friendly staff. Things are more expensive than what you would typically find online, but worth a visit especially if you are curious and want to talk to someone. read more

I had an appointment nearby and came here specifically to look for an item. I came early in the morning and there was lots of street parking available. When I walked in I was greeted immediately and I noticed I was actually the only customer in the store. This is a pretty small store, but it's packed with stuff. I could've wasted time looking around, but I just asked the guy behind the counter for poppers. He asked me if I was looking for a particular brand and I told him the name of the one we wanted. He had it in stock. They keep them behind the counter, in a glass case. He was super friendly, I wish I had thought to ask for his name because when he asked me if I wanted a receipt I said no. He offered to sign me up for their rewards program, it was really easy. I didn't need to fill anything out, just pick out a card. They had quite a few to choose from too, I went for a simple black and purple one because I knew I was going to be giving it to my man who usually does the shopping. I was tempted to get one with penises on it, maybe next time.. read more

Super helpful and answered all my questions. Gave great suggestions. Small but good selection.

The two employees working on Sunday were very knowledgeable and helpful! They were both funny and very nice. They made us feel welcome and helped us pick out the things we came for! Highly recommend! read more

One of my friends talked me into going here, even though I'm totally not into watching porn. I won't lie. I enjoyed myself! They have so much fun stuff! Giant-size penis decorations for your home, sex-themed board games to play with your friends. I loved all the gift wrapping paper with animated breasts! I ended up leaving with a giant-sized penis water bottle. I barely got out of the store and already began receiving compliments on it! It looks so real, but is so gigantic! I love it! Lol. The lady behind the counter was super helpful and very friendly. She answered all my (highly random) questions, and even helped me sign up for a FREQUENT BUYER card!!!! I'm so excited to come back! I'm going to get all my home decorations at Romantix! I can't wait to fill up my frequent buyer cards so I can get discounts and free stuff! Yay :D read more

Wow omg KENNY is the sheit. Super duper great energy which provides a welcoming atmosphere and that's exactly what helps customers shake the awkwardness that people have when entering these types of establishments- When they feel comfortable, they obviously are more inclined to spend more! read more

This was the best experience I have ever had in an adult entertainment store. Zoey is an employee that should be recognized as her kindness, patience and product knowledge. I walked in to buy some lube and an hour later I found myself had me purchasing over $200's toys and made me feel excited in doing so, lets face it, sometimes these places are a little embarrassing to ask for help. Zoey went above and beyond the call of a customer service rep and I appreciated her candor and excellence service. read more

I don't usually write reviews but I just had the best customer service yesterday I had to. I go into this Romantix occasionally and the service is usually just run of the mill service but today was just fantastic. Each time I go in I see the same faces mostly but today it was a different sales person his name is Michael if I remember correctly. Right when I walked in I was welcomed with such warmth and enthusiasm and while he was helping me and checking me out at the register he was just the sweetest little thing you don't really find people like that when going into a store like this. Definitely going to start coming more often. read more

My favorite adult boutique .. they have everything I need for my fun time .. Of course I will invite people to go there all the time

People working there are friendly creating a non threatening environment. Happy to help with no judgement.

Vibrator central, butt plugs galore, and for the real kinks out there...edible undies (bet those taste great on a guy that does labor work all day). read more

Went here with my guy friends after having a simply wonderful experience at the crypt trying on different underwear. We go to romantix and are in there for no less than 10 minutes before dude watching the store goes total aggro and kicks myself (browsing) and my friend for trying on clothing. Was absolutely screaming at us. Will not be back. There's more stores that are way more accommodating, with much more merchandise and way better staff. read more

This place is so fun, the manager is so sweet and patiently answered all my questions. I was only dissapointed that he said one of my favorite toy brands couldnt be carried in the store but he didnt know why. He gave me a number for the main company but it was and automated system and seemed like a hassle for a simple question. Still had fun and got a couple of small things. read more

Due to area it's in it's very gay friendly, man thongs and stuff as soon as you walk in .....wide variety of lubes. No discounts, but whatever bag it up and let me wonder into the shadows ! Lol one of the guys was very friendly and helpful, the other not Soo much. read more

The guys who work here are nice. I was looking for a bachelorette party gift, and the store is just too rinky-dink. It depends on what you're looking for and they don't have much. read more

Came here looking for a few items after checking around town. The staff member Michael offered super great customer service, friendly, amd knowledgeable. The store is very clean and has a good selection of whatever your are looking for. They even have a private video booth area in the back read more

The blonde girls named zoey is absolutely amazing. She is super helpful and knowledgeable and made me feel very comfortable with my purchase. read more

Super rude associate! Not once did she greet us or even acknowledge that we walked into the store. On top of that she gave me the dirtiest looks. She was a heavy set Caucasian woman. Talk about shitty customer service!!! First and last time going there! read more

Very poor business practice, Today I stopped by in hopes of getting a birthday present for a friend. Sign on the door states "Will return in 30 min" it has been an hour and 15 minutes and the store remains closed. read more

I am a semi regular customer of the Hillcrest location in San Diego. Locally I have shopped at Romantix and another similar store. Hands down Romantix is the best. At "the other store" I am usually left to figure things out on my own and not offered much in the way of needed information. For instance at both stores I have purchased soft vibrating dildos that can become sticky to the touch. I made the first purchase about a year ago at the "other store". I wasn't given any additional information. Within weeks the item became too sticky to use. Recently I purchased a similar item at Romantix. Kenny, the sales clerk, informed me that I needed to purchase a powder that would keep the toy from becoming sticky and prolong its life. Sure it was a few extra bucks but I will also ensure that my new purchase lasts. At Romantix they make sure I have all the information I need to make an informed purrhase. I appreciate that. Shout out to Michael, and Krystal too. They and Kenny always make my shopping experience fun and enjoyable. read more

Don't expect any customer satisfaction or guarantee, if any of the product or merchandise purchased is defective. Sept 2, 2016 I bought a bottle of JO lube, which after opening, found to be only dripping water, not gel and to compound matters, the bottle had a slow leak and would spray drops if shaken, even with the seal was closed. There was no way to keep the bottle dry. Upon returning it to the same employee working behind the counter 2 weeks later, who could plainly see that the bottle placed on the counter was leaking the watery fluid, refused to exchange/upgrade to another non-defective bottle, trying to defend himself by stating that my receipt clearly says that sales are final. Instead, he suggested that I could be the blame for the condition of the bottle by tossing, mishandling it, etc. Additionally, he remarked that they would lose money and can't stay in business by replacing my defective bottle, which is all I asked. I wasn't trying to get credit or my money back. I presented a legitimate problem and ended up throwing away $16+ for absolutely nothing, plus the time and inconvenience of returning to their store. Just because it's an adult store, doesn't excuse poor customer service or a hostile attitude. There are plenty of other local options who will be more accommodating. read more

The staff are so kind and knowledgeable about products and recommendations. We have never been disappointed in their services.

Very professional and excellent customer service! Michael is amazing! He knows his product and informs you every detail about each product in the store. I will so come back here again :D read more

I'm so happy that this store exists. The girl with red hair, Brittany is super gorgeous and incredibly helpful. I came in looking for dvds and a few novelties and she has alot of knowledge about the products in the store. This was my first time coming into this particular location and I will most definitely come back. The store is clean and very well kept. It smells nice and the overall ambiance is inviting and certainly sets a mood. Brittany has amazing customer service and is super professional. I asked her if she was the manager and she told me no. However I believe that she would be a perfect candidate. Five stars all the way! read more