After going to Rolla Urgent Care for about 6 months now-since I am in a certain medical contract with a particular doctor; I'm not in a position to just walk away and start over somewhere else. Hence-Ashley who is one of the office clerks; pulled a 360 degree turn from her use to be professionalism to her lack of professionalism and disrespected me out loud without any restraints; due to my making an inquiry of the wait time on my scheduled appointment! I was merely concerned because my last scheduled appointment went into a hour waiting period and I was not able to see the physician; I truly wanted to know what the status was at that time on that day; for that particular appointment.
Moreover-Ashely yelled at me and told me if I didn't have the time to wait-to go somewhere else! this gesture was shocking and uncalled for-seeing as Ashley had called me the evening before asking me if I could come in at an earlier time; in hopes of helping other clients with their appointments, I did not hesitate to comply with her request. Furthermore-once I did get called for the appointment; the nurse who's name I didn't get; was in a rage and resorted to trying to treat me like a child by her statements to me of how sometimes appointments can take up to an hour or longer; and that's just the way it is, I can accept that or go somewhere else!
Hence-like I mentioned I've been a client of this organization for 6 months; and was treated nicely until the day of July 9, 2024. I will continue to receive treatment from my physician who has always been more than professional; but I just wanted to let the public and other clients know of the nasty behavior I had to endured just because of my making an inquiry of the wait time-since there has been a change of ownership; and certain staff is not wanting to play out the transition as a learning curve for all.
I deeply regret having to write this review-but I care about my community and want the conditions of the sometime long waiting periods at Rolla Urgent Care can become frustrating-without hurting anyone's feelings. read more