I have been going here for years ever since an emergency appt and they have always taken care of…read moreme, been very personable and take the time to explain everything to you including costs! oh and FAST!

awful experience. The wait time is usually a hr plus. they don't care about your time. and it is…read morevery unprofessional. I would not recommend.

Charged $250 for temporary crown lasting four hours. Refused to discuss or negotiate. Dental…read morehygienists hit-or-miss. One excellent; another perfunctory (ex steel worker). Occasional long waits. Friendly staff. Insufficient parking.

Anyone reading this, I urge you to choose ANY OTHER oral surgeon-- NOT Dr. Clark! I arrived to have…read moremy wisdom teeth removed in complete ignorance of the procedure, expecting to have it explained to me. Without explaining anything, Dr. Clark got a needle ready, and when I said something about not being aware of his plans with the needle, he said "I never said anything about a needle," although I could plainly see it! He never even told me what he was going to inject me with. He then made other comments -homophobic in nature-that made me uncomfortable with him, and I decided to leave and not have the procedure done. I removed the tourniquet from my arm and started to get up from the chair. He put the tourniquet back on, held me down with his weight and instructed the nurse to hold my other arm and keep me from stopping him. Despite me saying "Stop, I don't want you to!" he put the needle in my arm anyway. I was put completely to sleep, and the procedure was done against my will. Please don't let this happen to you! I have both civil AND criminal law suits pending against Dr. Clark. This man is a monster.

I had to have my wisdom teeth removed. I went to their office in Drexel Hill for my consultation…read more The receptionists were very nice and helpful. The nurse took ex-rays and asked what issues I was having. I was then told my Doctor was going to be Dr. Litman. He examined my x-rays and then told me I would need my teeth extracted and why. He showed me photos of what my teeth looked like and explained how they were growing in improperly. He explained what my best option would be and was overall very informative which I loved because he took the time to explain everything. We then scheduled my option for a few weeks later. When I went for my appointment, I went to the office in Newtown Square. Again, seeing Dr. Litman. The nurse who set me up for surgery was beyond nice and comforting. Dr. Litman came in and was ready to get started. He asked to see both arms to see which arm looked easier to inject . I woke up by having the same nurse walking me to a cot to rest for a couple minutes and reassured I wasn't driving home. Once awake, the nurse explained the procedure to my mom, gave her the steps/tips for after surgery and even paperwork to look over throughout the week of recovery. They made my follow up appointment and we left. My surgery went so well and I was so happy with the surgery and recovery. The follow up appointment took literally 2 minutes. Dr. Litman cut out my stitches and it was all over. I will be recommending this office, no doubt!

My Mother had a new patient appt scheduled for teeth extractions and when I made the appt we…read moreverified insurance (first and foremost) and then gave info to create the appt. They said to fast bc she's likely need to be put under for it. Upon arrival, the young girls at the front desk sat on their phones before glancing up and greeting her. Not a good first impression but whatever, moved along and filled out np paperwork. After all of that was filled out they said we don't accept your insurance so they gave her a quote of $800 out of pocket to do the job. We elected to brainstorm out front and call the insurance company and verify this to which they said no, that practice DOES accept this insurance. I went back to the girls and said my mom was just here, what do you mean you don't accept this insurance? She said oh, we do- she needs a referral and then we don't know how much it'll cover. I said oh ok, so why would someone tell her they don't accept and she can pay 800 out of pocket? Can't we sign a form saying we'll be on the hook for the difference but bill insurance first? She said yes we can do that. (WHAT THE F*CK?) I said can they still take her today then and she said no, tomorrow we can. Fortunately, I have found somewhere else to bring her today and I hope they have more professional employees who actually know the insurances accepted at the practice before raffling quotes of $800 off.

Dr. Hatges is awesome. He has amazing bedside manners. He eased my nerves about the work that had…read moreto be done. I highly recommend him for any of your oral surgery needs.

Horrible experience at this office. I was referred to this office by my regular dentist to have a…read morebroken tooth pulled. I gave them my insurance and employment information and was taken in back to have 1 additional X-Ray done. After the X-Ray they took me back to the front office where they proceeded to tell me that before they could extract the tooth they would need a $350 deposit up front, even though I had insurance. When I informed them that I did not have the money to pay them that day and to please bill my insurance and me they told me that they would not be able to perform the surgery. Now mind you, the tooth is broken, has a temporary filling that is cracking because my regular dentist had to drill down to where the root is exposed to determine if a crown would be an ideal fix for this tooth, and I am in pain. Also, with an open tooth, it is possible to get a heart infection if not taken care of promptly. All signs point to dental emergency, however, this surgeon looked at me and shrugged his shoulders proceeding to tell me that if I was in pain and wanted it fixed I would have more incentive to come up with the deposit money. The operating rooms were dirty and outdated and the staff, besides one young dental assistant who was very nice, were rude and uncaring. I cannot believe this office is still operating under these conditions and with this complete disregard for the health of their patients. If you value your health and safety I would strongly recommend NOT seeing this surgeon. Sincerely A Concerned Citizen

Got referred by my family dentist. From the start I was not sure because my provider did not cover…read moreextractions. Went in for consultation and was surprised that price was very affordable. Made an appointment and showed up and the experience was a very good one. The doctor and all staff were very professional and treated you with very good car. The one staff member jazmin was easy to remember because that is my youngest daughter's name. Thank you all and will tell I know about this establishment.

I was not happy with my care here. I was rushed in and out like a piece of meat . staff was…read moredisorganized. I am afraid of needles and was having anxiety about the IV the doctor seemed very frustrated and gave off that he was pissed I was having anxiety because he wanted to rush and get to the next patient. they just started doing things I feel they should do after you're asleep . like putting the oxygen mask on prematurely hooking you up to monitors all before getting an I.V it was very rushed no bedside manner and for recovery I got no instructions I was given a text msg to a link that didn't open. im turned off id never go here again! Dr Hoang please take the time to give a smile or anything to the people your choosing to serve in this industry we're not numbers and do have emotion.

The office does great work, especially one of the wonderful dental assistants. Her name is Lamika,…read moreand she did a great job with taking x-rays in a manner that was quick and professional.

If no stars were an option that is exactly what I would give, based on lack of professionalism and…read moreinability to provide products they advertise due to lack of expertise and poor work ethics. Timeline of Events as follow: Nov. 2023 - I had a consultation was provided with a quote, during consultation I asked all questions and advised on my needs in order to make a decision as whether or not to do business with them. Dec. 2023 - I go into office for fitting at which time receptionist produces bill that is $150.00 in excess of what I was quoted. I bring this fact to her attention. She goes to office manger who advises that as a courtesy they will write off the $150.00. In my mind I'm thinking this is not a courtesy and where did this extra $150.00 come from? Dec. 2023 - I pick up product and it's incorrect color, Aspen agrees to remake it. Dec. 2023 - I pick up remake 7 days after. Jan. 2024 - Less than a month later the product breaks. Aspen advised they will remake. Upon picking up the remake I advise them that there are minor modifications I need which I was told can be done by the in house tech. The receptionist is adamant that it must be done by the doctor and gives me an appointment with the doctor. Jan. 2024 - Day of the appointment I am notified by Aspen that they need to cancel the appointment due to the doctor not being in due to sickness. I advised the receptionist that I don't need to see the doctor I need to see the tech again receptionist is adamant that appointment is needed with the doctor. Jan. 2024. - A few days later I go in for scheduled appointment only to be advised that the tech is not in and the doctor cannot handle. So I'm again given another appointment. Jan. 2024 - I finally have the appointment with the tech whom when making the requested modifications damaged another section which now resulted in them having to do another remake. Well as of today I went in for appointment to pick up remake. I requested two modifications which again I was advised the in house tech can do. I'm sitting in the chair I overhear the Dental Assistant conversing with tech about the modifications that I was requesting. The technician becomes unhinged screaming at the top of his lungs that he is not doing another remake (mind you I didn't request a remake I requested a modification) and how he is done with this. From there the Office Manager comes in telling me that the Doctor will be in. I first advised the Doctor of my dissatisfaction with the tactless unprofessional behavior of his technician and further advised that the technician owed me an apology. The Doctor continuously tried to justify the behavior of the technician. Further along in conversation I am giving the Doctor back his words with respect to modifications that he told me could be done in house. The Doctor becomes extremely annoyed advising me that he does not like the fact that I am continually saying "You told me", I'm thinking to myself this is weird and everyone in this office is weird. Trying to remain calm and refrain from using trigger words, I communicate to the doctor the very minimal modifications I needed done, the Doctor says that he can do them. I then question if he the Doctor could do them what was the issue with the tech doing them? The Doctor responded perhaps he doesn't know how. Ultimately I expressed my dissatisfaction with the practice a whole as well as the product received. I was offered a refund which would have required me to leave the product which wasn't a doable option. I did express to the Doctor that I would be filing a complaint with the PA Attorney General's Office. At this point the Doctor became unhinged, and in doing so the behavior of the tech was understood as behavior start with the head. Unhinged Boss produces an unhinged worker. The proper way this should have been handled would have been for the Doctor to apologize for the horrendous experience from inception to present , and to offer a full refund without requiring me to leave the product.

Here I got cavity filling 2 times for same tooth, but filling damaged within 15 days, even on 2nd…read morevisit I told dentist about my 1st time experience and to use high strength cement.

If a dentist sends back a patient without product availability, it can be frustrating for the…read morepatient who expected to receive a particular treatment or procedure. From the patient's point of view, seem like a lack of preparedness on the part of the dentist. I had to return back after Dr. Prepared me to the seat-for teeth whitening today. I was waiting at his office more than 15 minutes and was made me to return back saying they ran out of products. I had taken time off from my work just for this. It's a waste of time and resources for me! I had taken this appointment via phone days ago, and they were not prepared for this!