It is 9 pm on the Saturday before Memorial Day. Kind of a funny time to be reviewing an…read moreorthodontist, right? You'd think so, but I just got home from meeting Dr. Ashcraft in a parking lot so that he could clip my daughter's wires. Wires tend to get pokey at the least convenient times for the Austin children, and the people at Ashcraft, including the eponymous doctor himself, always go above and beyond to make sure my kids suffer as little as possible. There aren't enough stars for this business.

the people there are kind and amazing they were there on time and fast. Then they gave me a free…read moretoothpaste and toothbrush.

You wait forever to be seen, they make you come in for several visits to do one thing, they add…read morethings that you "need" even though you was just there two days prior, if you're 2 seconds late they tell you to leave, they're rude and racist!!!!

Dr. Helms and Staff are great!! From the first time I came through the door, I knew it was the…read moreplace for my daughter. Everyone knows how to make you feel special. Dr. Helms is the best and explains the treatment so even I can understand. If you want a at home feeling look no further!!

My daughter has braces with Image Orthodontics. She loves Dr. Helms and his Staff. Very personal…read moreand custom care. I know my daughter loves to go to the orthodontist, (mainly to change her colors) for me the coffee and the knowledgeable, friendly staff. My experiance has been wonderful for both my daughter and I. I would recommend Image Orthodontics to everyone!!

I had a 10 year old permanent retainer bonded to the back of my front teeth. One of the bonds…read morebroke, so I Google-searched for a local orthodontist-- it was very nice that Dr. Carr was willing to see me as a patient, given that retainer was applied at a practice in Philadelphia. To my relief, he scheduled me within 3 days of my initial phone call. The results of the procedure were as expected/satisfactory, but I did leave the office feeling disappointed in the doctor's "bedside manor." I felt condescended throughout the entire experience. Perhaps this is an effect of having mostly child patients? Regardless, I am a 25 year old woman and did not appreciate being scolded for 1) not being able to afford this procedure prior to my visit. 2) experiencing pain/sensitivity during removal process I was also charged more than the initial price quote- the difference was small but unexplained. The next time I need an orthodontist, I plan on looking elsewhere but the quality of work done was good and they scheduled me quickly.

From the owner: Orthodontics for adults and children. Invisalign and Suresmile for advance 3D orthodontics.read more

My son did his braces here over last couple years…read more During this time the building was remodeled and expanded--to positive effect. No complaints. They could keep parents (who are paying the bills) better informed on progress of their kids. More seating in waiting room needed--way too cramped

Saw all the bad reviews after I made my son's appointment And decided to still give it a try. I…read morecalled them the morning of his appointment (the direct office number not the call center) to make sure I could hold my baby while my son got his cleaning. I was reassured that it would be fine. After making the hour and 15 min drive and waiting 30min in the lobby my son was finally called back when I was told I would have to wait in the lobby with my baby. I explained I called ahead of time to make sure it was fine then Kristen (the manager) had a snippy attitude and told me that no one told me this and I can't bring her back with me. My son had a lot of anxiety about the appointment (first time here) and was scared and did not want to go alone. Waste of time since I ended up just canceling and leaving. absolutely rude office staff and very unprofessional. Listen to the other reviews and save yourself by going somewhere else.

My kids appointment was at 12pm, we showed up at 11:30 cuz it always better to be early just in…read morecase there are paperwork to do. We went to go sit down and waited to be called A family of 3 came in at 11:45 and did their paperwork and sat down and right after them another set of 4 came in all with an appointment at 12 Those family get called in before mine did and we was only there for cleaning. So it now 12:20 and we get called in to the back We continue to wait finally 12:35 the lady comes over to look at one of my kids mouth and recommend that he get X-rays so he goes in the back while I stay with my daughter and than when she looks at my daughter mouth she also recommended that she get X-rays too so we waited my son come back The dental assistants hat was helping my daughter was pregnant so I understood she could do the X-rays. One of the other assistant was walking around asking everyone else to do the X-rays idk why she couldn't. Now it's already 1:15 and my daughter is needing to use the restroom and I told the dentist lady where the restroom she said she going to have to hold it so now it 1:30 and guess what my daughter wets her pants she is 3 years old I was beyond pissed I've been there for 2 hours so I just walked out cuz my daughter is not standing around waiting while her pants are wet Worse place to take your children The assistant are very friendly it the actual dentist that very shitty and rude

Dr. Hani and his staff are so friendly and make my 8 year old son feel so comfortable every time he…read moregoes! They allow parents to go back with the kids! My son was scared when initially getting his braces put on and even started crying. They were so patient and took the time to calm him down. Would definitely recommend them to anyone with an apprehensive child.

I really hated my smile, and never smiled with my teeth in pictures. But since I came here, Im…read morestarting to regain my confidenc. I really recommend this place!

Refused to take me as a patient because I use to see a different orthodontist in town. What kind of…read morebusiness tactic is that?

I've been going here for years. It's a good environment. People are friendly and Trevor Murry is…read moreawesome.

1. The hygienist asked me where I'm from in a judgey way, and made a "hm" when I answered and said…read morenothing else 2. I think they purposely caused issues with my fillings, bc I had to go back several times to correct it 3. The main doctor is in his own other world, and only cares about pushing Invisalign