Mr. Betancourt installed our AC several years ago and have had no problems. Because of the service provided by Mr. Betancourt I referred Rogers AC to my in-laws, my next door neighbor, and a close friend. All had AC installed. In the interim we scheduled one service call to ensure everything was running smoothly, no problem. But..... today I called to schedule a service call regarding a small concern having to do with water dripping. The lady who answered the phone was surley and not very helpful to say the least. Her response was, "So what do you want me to do?" I said I would like to schedule a service call to which she replied, "I don't have anybody. " I said, " I understand you may be shorthanded but, what should I do?" In her "delightful" demeanor she said the soonest would be in two months, otherwise they could do nothing.
Bottom line....I have never been treated so rudely. I regret now endorsing Rogers Heating and AC to friends and relatives. Never again... read more