I was referred here by Parnell Pools because I thought the electrician who does all my interior…read morework messed up a new timer install. Joe came out same day which was amazing and looked at my pool timer. He tested wires and got to work and said the timer wasn't the issue it was the pump. He even kicked it for good measure to show it was kaput. He said I should call Parnell Pools to have a new pump installed. He reinstalled the old timer I had just replaced and left. He didn't charge me a service call which at the time I thought was awesome and nice because I had already thrown so much money at service fees. I called my pool guy to come out and look things over, he took everything apart saw the old timer was wired wrong, reinstalled the new timer and pump started right back up like nothing had happened. He checked the motor on the pump and said it was totally fine. Turns out the timer motor was dead on the new timer, but nothing was ever wrong with my pump. So, one of two things happened here: he is either incompetent or re-wired the timer wrong on purpose to get me to purchase a new pump. Either way, Neither is good.

From the owner: Allen Townsend Electric Co, located in Lumberton, NC, has been a trusted name in electrical…read moreengineering since 1957. With over six decades of experience, they bring unparalleled expertise and reliability to every project. Whether you need residential, commercial, or industrial electrical services, their skilled team is dedicated to delivering top-quality solutions with a commitment to safety and customer satisfaction. Choose Allen Townsend Electric Co for all your electrical engineering needs and benefit from a legacy of excellence and professionalism.

They arrived and did their work. All of the men working were very respectful. They explained…read moreeverything they did, and cleaned up after they were done. Prices we're reasonable and laid out and explained in the estimate. I would absolutely recommend CGA Electric.

Fast response and fast service. Did great work and was very informative on the work he did. I…read morehighly recommend CGA Electric to anybody needing electrical work. Thank you!

I had a very disappointing experience with the reception staff at Cape Fear HVAC. I called with a…read moresimple question about my bill, expecting a courteous and professional conversation. Instead, Mrs. Laney and Mrs. Caroline were both extremely disrespectful and had terrible attitudes from the moment they answered the phone. As a customer, I wasn't argumentative--I was simply trying to understand a billing issue. Rather than listening or attempting to help, they were dismissive, rude, and made me feel like my questions were an inconvenience. Customer service starts with the first person who answers the phone, and unfortunately, this interaction reflected very poorly on the company. I hope management addresses how customers are treated because no one should be spoken to with disrespect for asking a simple billing question and shouldn't feel like they are annoying them by any questions it's the job they are getting paid for. I was so disappointed and after reading reviews I actually drove 30 minutes to talk to someone over them and when I walked in all I said was "hey how are you doing is there anyone that I can talk to over the establishment" and I was greeted by a older dark hair lady that would not give me her name or anyone else's that I could talk to after I told her what it was about. All she kept saying was we aren't going to be doing this which I don't even know what she was referring to because I was only there to talk to someone over them but at the end of the day if you are a person that feels like when you call a business you should be treated with respect please stay away from this business because apparently this has been a issue with other people according to reviews and it hasn't been handled

I had previously reviewed these guys and thought they were great. Well that's until you run into an…read moreissue with them. I've had them come out on 3 separate occasions since November 2025 to resolve an issue for me that never got resolved. They told me it was this then if it wasn't this it would be that. We jumped through the hoops and made all the changes to a tune of $800+. When the tech came out a third time in March 2026 and he literally told my husband what we had been having them come out to fix is how the system was intended to function. Sooo why did I just spend $800+ to fix a non-issue and why wouldn't someone else say that? Fast fast forward to May 2026 another tech comes in to complete regular service and what do you know that issue that the last tech said wasn't an issue turns out it is and now they said it would cost me an additional $1100 fix it. This is in addition to the $275 he had just finished swiping my card for to cover their yearly maintenance plan. I contacted the office and spoke to Frank. We agreed to split the initial $800 cost incurred and split ways and he'd reimburse me once he got the new quote. Sent him the quote but cropped the new company out because it's none of their business who has my business now. Well Frank now says they will not be able to reimburse me for failing to do the job and just charging me for things not needed unless I can provide them the invoice showing without cropping out the new company. I could be doing the repairs myself for all it matters. The point is providing you the next company's information should have no bearing or keep you from refunding charges that should have never been billed to begin with. Needless to say I am not being reimbursed half of the initial $800 agreed upon and Frank will likely come on here and try to justify not giving me my money back. Hope the $400 dollars is worth losing me as a customer forever and all the bad press I'm about to give you around town. I forgot to mention the new company is doing the job Cape Fear Air quoted for nearly half the price.

Great and efficient work. Charles was flexible with timeline and he offers a fair quote.read more

Prompt response when asking for consult. Thorough evaluation of what was needed and very accurate…read moreestimate. Showed up on time ready to go and even though he was thrown a curveball at the last minute was able to get the job finished on time. Would definitely use him again and recommend anyone that needs reliable electrical work done contact him.

So far, so good. We have follow up items, but the visit was professional, clear in communication,…read moremet expectation and even helped me explain and show potential issues. Look forward to working with them in the future.

From the owner: North Carolina Licensed Unlimited Electrical Contractor with 20+ years experience. Commercial and…read moreResidential. Licensed & Insured

I recently had Ellis Robeson Electric come out to troubleshoot an issue with my Generac generator…read more They were prompt in scheduling the service, and the technician was able to identify the problem and get to the cause of the issue. I later spoke with Ashton regarding some questions and concerns I had about the gas regulator and their maintenance service agreement. I really appreciated the way he handled the conversation. He was polite, listened carefully to my concerns, and took the time to discuss them with me. He also offered to explain in detail exactly what their service agreement covers, which I greatly appreciated. I also want to recognize the lady at the front desk. Every time I dealt with her, she was professional, courteous, and willing to do everything she could to help me get my questions answered and my concerns resolved. Good customer service isn't just about getting everything right the first time. It's also about how a company responds when a customer has questions or concerns. Based on my experience and my conversation with Ashton, I feel comfortable using Ellis Robeson Electric again and told him that I definitely would. I appreciate their promptness, professionalism, and ability to troubleshoot my generator, and I am happy to give them a positive review.

From the owner: Ellis Robeson Electric Inc will get your projects done in an efficient and professional manner. We…read moreare the best Elizabethtown, NC electricians for those looking for a job well-done while still paying affordable prices.