1. Allen Townsend Electric

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Lumberton, NC

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Allen Townsend Electric

1.0 (1 review)
Closed • 9:00 am - 6:00 pm

Services - Allen Townsend Electric

Electric inspection

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6 years ago

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Cape Fear Air, Electric, & Plumbing

Cape Fear Air, Electric, & Plumbing

(39 reviews)

Amazing company, with an amazing team member in Mike…read more Early Saturday morning, like midnight, out A/C stopped working and we have a newborn, so we were freaking out. I hoped on Yelp to find an HVAC company with great reviews and after looking at a few, I decided to try Cape Fear. I called their after hours number and was immediately taken care of. The representative took my info and had Mike call me. Mike called me in less than 10 minutes and agreed to come out. He arrived about 30 minutes after we hung up, he located the problem, told us he could fix it and told us the cost. We agreed to the cost and Mike went to work. Our A/C was fixed and running in about 2 hours from the time I made the call. There was an after hours service fee and the cost of parts, but it wasn't expensive and I'm very frugal The only negative comment is that I see they offer military discounts, but we were not offered one. A little discount goes a long way. Thanks Mike, thanks Cape Fear.

I had a very disappointing experience with the reception staff at Cape Fear HVAC. I called with a…read moresimple question about my bill, expecting a courteous and professional conversation. Instead, Mrs. Laney and Mrs. Caroline were both extremely disrespectful and had terrible attitudes from the moment they answered the phone. As a customer, I wasn't argumentative--I was simply trying to understand a billing issue. Rather than listening or attempting to help, they were dismissive, rude, and made me feel like my questions were an inconvenience. Customer service starts with the first person who answers the phone, and unfortunately, this interaction reflected very poorly on the company. I hope management addresses how customers are treated because no one should be spoken to with disrespect for asking a simple billing question and shouldn't feel like they are annoying them by any questions it's the job they are getting paid for. I was so disappointed and after reading reviews I actually drove 30 minutes to talk to someone over them and when I walked in all I said was "hey how are you doing is there anyone that I can talk to over the establishment" and I was greeted by a older dark hair lady that would not give me her name or anyone else's that I could talk to after I told her what it was about. All she kept saying was we aren't going to be doing this which I don't even know what she was referring to because I was only there to talk to someone over them but at the end of the day if you are a person that feels like when you call a business you should be treated with respect please stay away from this business because apparently this has been a issue with other people according to reviews and it hasn't been handled

Ellis Robeson Electric

Ellis Robeson Electric

(1 review)

I recently had Ellis Robeson Electric come out to troubleshoot an issue with my Generac generator…read more They were prompt in scheduling the service, and the technician was able to identify the problem and get to the cause of the issue. I later spoke with Ashton regarding some questions and concerns I had about the gas regulator and their maintenance service agreement. I really appreciated the way he handled the conversation. He was polite, listened carefully to my concerns, and took the time to discuss them with me. He also offered to explain in detail exactly what their service agreement covers, which I greatly appreciated. I also want to recognize the lady at the front desk. Every time I dealt with her, she was professional, courteous, and willing to do everything she could to help me get my questions answered and my concerns resolved. Good customer service isn't just about getting everything right the first time. It's also about how a company responds when a customer has questions or concerns. Based on my experience and my conversation with Ashton, I feel comfortable using Ellis Robeson Electric again and told him that I definitely would. I appreciate their promptness, professionalism, and ability to troubleshoot my generator, and I am happy to give them a positive review.

From the owner: Ellis Robeson Electric Inc will get your projects done in an efficient and professional manner. We…read moreare the best Elizabethtown, NC electricians for those looking for a job well-done while still paying affordable prices.

Allen Townsend Electric - electricians - Updated November 2026

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