Rogers Communications

4.5 (2 reviews)

Telecommunications

Closed • 10:00 am - 6:00 pm

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Lisa V.

Elite 26

245

758

647

10 years ago

It was busy, but they were adequately staffed. Didn't have to wait long for a new cable box and they had one in stock. I waited 10min maybe, the swap only took a couple minutes. Happy to not have to try a different store to get the same cable box. Staff were friendly and the store was very clean. it's one of the bigger Rogers stores I've been to. If I have to go to a Rogers store again, I'll probably go to this one. read more

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Irene B.

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1

0

8 years ago

Even though usually a busy store they always have adequate friendly staff, so the wait is never long. Always excellent customer service! read more

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Hoda A.

1

2

8

4 years ago

Rogers has become the worst provider In Canada. Their Internet services are horrible and the customer service is even worse. My internet has been going on and off for months and I have a home monitoring service with them which is dependant on the internet for the cameras to work. My car got hit and the driver ran away. I checked my cameras to see who did it and if I can get a license plate number only to find they weren't recording due to the internet not working at the time. I was charged a $1000 deductible by my insurance company because I don't know who the driver was and didn't have any info. I called rogers and they sent out a tech and he said it's the area you're in. There is a lot of construction going on. He said he will look into it and left and never came back. I told him I'm travelling the next day and I need to be able to access my cameras and my security system. However, I wasn't able to due to the internet not working. I called and they offered a refund of $6.99 for the 3 days it wasn't working when it has been like that for months and they know it. Every time I ask to speak to a manager or the loyalty department They put me on hold for almost two hours then the call drops 3 times. Every time it's almost a two hour on hold then the call drops. I never get a call back. No refund. Customer service agents are so rude and dont care when you tell them you're switching or that you're putting up a review. I switched to Bell and oh how I wish I had done that along time ago! read more