I was floundering around dealing with BestBuy and PC Richards, but the reps on the phone and in the…read morestore were anywhere from lost, to irritated that I was bothering them on their iphones, to totally in the dark about measurements and specs. I went into Automatic after a Google search, and in less than 30 minutes closed out on almost $3000 in high-end appliances that the gentlemen at the counter confirmed would fit for my space. I was thoroughly pleased with the customer experience, and by default I like spending money with small businesses, owning one myself. I'll be back.

Shopped over the phone and had my microwave in a week , installed , no mess, excellent installation…read moreservicemen , will definitely call them first If any of my current appliances need replacing !

Big purchase...bought a new stove, fridge, and venting microwave. Shopped around at the big box…read morestores and figured out exactly what I wanted. WV Appliance was able to match all of their prices and even suggest a few models that more closely matched what I was looking for. Salesman knew his stuff and didn't spend forever trying to up-sale. Just listened and made good suggestions. Good prices, no pressure sales tactics, and super easy to work with. We had a similar experience a few years ago buying our washing machine.

If I could give them a 1,000 star review I would. From my first time visiting the store, Eric…read moreanswered all my questions. I was in need of a washer and dryer. Sandos and his crew came and delivered my new appliances, installed and took away my old ones. Arrived on time too. They were so pleasant. Definitely different experience than going to a big box store. Will recommend and use them in the future!

Purchased a brand-new refrigerator several months ago I am still waiting for a new replacement…read morerefrigerator. The ice maker makes a loud, obnoxious squealing noise from day one. We bought this fridge because our ice maker went out on our old one. We are not made of money, so this purchase was a "treat" for us and we splurged to get the nicer fridge in hopes to have it for many years. Since day one it's been nothing but issues. There have been 4 visits from Danmark appliance repair company who has replaced two different parts and now has no idea how to fix the issue and have stopped coming out. I have reached out several times to Manny without a response from him over the last 30 days and the last time we spoke on text he was going to call me in a couple of hours, that was a month ago. Instead, I get phone calls from his assistant, Wilton, who is very nice but there has been no resolve. I was told when I purchased that there was a factory warranty and that if there were any issues during that time it would be no issue to resolve it. Well, here we are... 3 months later with a fridge that has an ice maker issue, go figure... Buyer beware!! If I had to do it all over again, I would forgo the $500 savings that I got from buying with Manny and would purchase from Cosco where I know my issues would be resolved immediately. It's just ridiculous that spending $2000 on a brand spanking new refrigerator would result in a faulty ice maker and no fix in sight.

I can't begin to say how amazing Manny is. He gave me an excellent price on my dishwasher and…read moreinstalled and hauled away the old one. Not only did he install it but he did the basic electric and plumbing to bring my connections to a modern level! That would have been $600-800 of work, had I had to hire 2 separate people to do that!

You won't find a more honest business owner anywhere. The…read moreprices are great; and service with a smile. Great prices. I wouldn't go anywhere else for parts, service, or appliances. Maryann Port Jervis, NY

Earl and Kathleen were super through the entire process of scheduling our appointments,…read morecommunicating efficiently, diagnosing the repairs required for two ovens at my multi family location. Prompt, courteous and efficient all at a very reasonable cost. They will get my call for other appliance repairs; count on it. Thanks!! Tom Kapr

I went to Karls Appliance in Fairfield and I purchased all that I needed for a newly renovated…read morekitchen below my budget needs. Wendy Johnston had us in and out of there in 45 minutes...the store manager was very hospitable and made sure everything was in order and that we were satisfied.... I would highly recommend going to Karl's Appliances for all of your home needs

Karl's is horrible. Their reviews are hidden. Service sucks. Big crooks. Don't believe anything…read morethey say. My wife bought bathroom appliances and was hassled and lied to the whole time.

Really, really satisfied with the customer experience I recently had with Pequannock Appliance…read more From my first interaction with the owner George to the final step of the two guys who did the whirlpool dishwasher installation, I was very impressed. Recommended by a friend who's purchased appliances from the store for over 25 years, I went into this purchase cautiously optimistic. Having done appliance research and looked at big box store all-in pricing, I had a model in mind along with what I expected to pay. What George quoted me all-in was very reasonable, less expensive than other stores, and it allowed me to shop local. Win-win. The two guys doing the installation and removal were efficient, clearly experienced and overall just good people. They gave me a few tips, replaced a loose drain pipe at no additional costs and cleaned some underneath areas I had not seen in over a decade. I highly recommend Pequannock Appliance for the customer experience, including very competitive pricing.

Sold my sister a GE refrigerator the ice maker water dispenser is not working now it's her problem…read moreto deal with the warranty!! I mean it was just delivered! The GE company sent out a repair man who scratched her new floor and has to order a part. This is not right.

Great store and service. Good selection. I have purchased many things and I highly recommend.read more

Great discounts especially if you buy in bulk. The owner, Steve, Knows what he's talking about and…read morewill sell you a product based on your needs and not the price tag. Also, he will get you your appliances that's been sold out everywhere else at your big box stores (Home Depot, Lowe's, etc) during this pandemic. We've gotten a double oven, range hood, cook too and dishwasher so far, definitely recommending my friends and coming back for more appliances when I need them.

I have bought all my appliances from Sohn's. This year a dishwasher, a washer, a dryer, and most…read morerecently a wall oven. The wall oven was installed with a damaged front door. Sohn's has done absolutely nothing to expedite the repair and it has been over a month. Just today they reluctantly gave me the part number. I called GE and will have the part within 7 days. Very poor customer service from Sohn's!!!! In response to Ethan's reply, I have called Sohn's several times over the past month asking for information and today was the first time I ever received any information. I've repeatedly asked to speak with the owner or office manager as well.

Edit to add: Ethan, you were the one who attempted to "fix" and "install" this unit. YOU are the…read morereason for all these bad reviews. I hope other owners in this company step in and prevent you from running it into the ground. I gave Sohns multiple opportunities to fix the issue but other consumers should know how you practice business and that even with purchasing the extended wareanty, they are not bound to call you for that service. At the direction of the company you sell the policy for, it is not recommended we call you directly and the entire process goes faster if the consumer contacts them directly. They are also aware of the service issues in the more recent years. I'm sorry you can't find my order(s) but you also can't change your attitude or the past so you looking up my order would be of no help to anyone. Sohns used to be the place to go but with the younger generation taking over, they do NOT provide the same level of service. Ethan told us that installation was an "extra service" they offered and after coming back 3 times, still could not install the appliance correctly and refused to get the correct parts for proper installation. We offered to pay for installation, which is when we were told they do not offer that service. DO NOT CALL SOHNS FOR YOUR WARRANTY. CALL THE COMPANY DIRECTLY AND ASK FOR ANYONE BUT SOHNS to come repair your appliance. They sell it like it has to be them, but it doesn't. Buying local is no longer the best option. POOR customer service.

I would absolutely call on Trusty Fix for any appliance service. They came out same day and…read morediagnosed our LG refrigerator and determined that the compressor failed. The tech explained exactly how he tested the system and was very informative. In the end he said it did not make sense to repair as the cost would be near to that of a replacement and I appreciated his honesty and for coming out on short notice.

One of the springs to my wash machine drum broke. I called Serhii scared of making a choice to fix…read moreit or buy a new one. He had called me back right away and came the same day to give me the quote. I was pleased with the price and had it fixed very quickly upon him receiving the parts. He is very professional and prompt. I would highly recommend him.