Shopped over the phone and had my microwave in a week , installed , no mess, excellent installation…read moreservicemen , will definitely call them first If any of my current appliances need replacing !

We chose Automatic Appliance because we prefer shop small rather than big chain stores. My husband…read moresent a link and I ordered. Working with Matt was seamless and easy. Staff went above and beyond to get the old fridge out and install the new whirlpool refrigerator.

If I could give them a 1,000 star review I would. From my first time visiting the store, Eric…read moreanswered all my questions. I was in need of a washer and dryer. Sandos and his crew came and delivered my new appliances, installed and took away my old ones. Arrived on time too. They were so pleasant. Definitely different experience than going to a big box store. Will recommend and use them in the future!

When I was in need of a new washer, I wanted to support a small & local business. The only problem…read morewas my salesperson Eric. I explained during the sale process that my street is very steep and will therefore require a small truck or van to get up street. This was agreed upon and we moved forward with the sale and a delivery for the next day. Sounds great so far, right? Of course, the delivery instructions were ignored and the poor driver got stuck on the hill and was unable to make the delivery. Poor guy probably lost an hour or two of his day with future deliveries delayed impacting other customers experiences - not to mention his own. If that was Eric's only error, this experience could have been salvaged but Eric was determined to make it worse. I called back the next day to get an update on a new delivery time. From there, Eric never returned my call. Not being home, I assumed he delivered it and case was closed. It was not until three weeks later I discovered house still had old washer. He never delivered it and never attempted to do so. When I called to find out what was happening and what the plan was, Eric told me he was "thinking about it". Really? For three weeks? Said he couldn't find a truck to get up the hill despite assuring me at the onset delivery would not be a problem. Said they had delivered to my street before without issue. Guess that means he didn't have to come up with a plan to get me my washer. You take my money and provide no goods? That's theft. I told Eric I wanted the transaction cancelled. I also asked him to have his manager call me because I still wanted to support WVA but I wanted someone who could complete the transaction to get credit for it. I also wanted WVA to have the opportunity to correct the wrong and get paid for the product. Never received said phone call. Slamming a small business doesn't feel good - especially when I set out with a different intention. But spending $800 on goods never received and with no plan to remedy the situation feels worse. A simple phone call with an update would have resolved it.

I can't begin to say how amazing Manny is. He gave me an excellent price on my dishwasher and…read moreinstalled and hauled away the old one. Not only did he install it but he did the basic electric and plumbing to bring my connections to a modern level! That would have been $600-800 of work, had I had to hire 2 separate people to do that!

Excellent place to purchase appliances. This no pressure spot is a great place to shop if you need…read morea new appliance. Friendly, knowledgeable and honest. They have the best prices around, and there are no surprise add on charges. Surprisingly, they will even check big box websites for competing pricing and beat it, just to make sure they give the customer a good deal. Again, no surprise up charges. Delivery was exactly as promised and they schedule with you at your convenience, rather than giving you a long window for you to sit around and wait for them. They did an excellent job installing my new washer and dryer on the second floor, including running a cycle to make sure it worked while removing the old ones. Great place, highly recommended!

You won't find a more honest business owner anywhere. The…read moreprices are great; and service with a smile. Great prices. I wouldn't go anywhere else for parts, service, or appliances. Maryann Port Jervis, NY

Earl and Kathleen were super through the entire process of scheduling our appointments,…read morecommunicating efficiently, diagnosing the repairs required for two ovens at my multi family location. Prompt, courteous and efficient all at a very reasonable cost. They will get my call for other appliance repairs; count on it. Thanks!! Tom Kapr

I went to Karls Appliance in Fairfield and I purchased all that I needed for a newly renovated…read morekitchen below my budget needs. Wendy Johnston had us in and out of there in 45 minutes...the store manager was very hospitable and made sure everything was in order and that we were satisfied.... I would highly recommend going to Karl's Appliances for all of your home needs

Karl's is horrible. Their reviews are hidden. Service sucks. Big crooks. Don't believe anything…read morethey say. My wife bought bathroom appliances and was hassled and lied to the whole time.

Really, really satisfied with the customer experience I recently had with Pequannock Appliance…read more From my first interaction with the owner George to the final step of the two guys who did the whirlpool dishwasher installation, I was very impressed. Recommended by a friend who's purchased appliances from the store for over 25 years, I went into this purchase cautiously optimistic. Having done appliance research and looked at big box store all-in pricing, I had a model in mind along with what I expected to pay. What George quoted me all-in was very reasonable, less expensive than other stores, and it allowed me to shop local. Win-win. The two guys doing the installation and removal were efficient, clearly experienced and overall just good people. They gave me a few tips, replaced a loose drain pipe at no additional costs and cleaned some underneath areas I had not seen in over a decade. I highly recommend Pequannock Appliance for the customer experience, including very competitive pricing.

Sold my sister a GE refrigerator the ice maker water dispenser is not working now it's her problem…read moreto deal with the warranty!! I mean it was just delivered! The GE company sent out a repair man who scratched her new floor and has to order a part. This is not right.

Great store and service. Good selection. I have purchased many things and I highly recommend.read more

Great discounts especially if you buy in bulk. The owner, Steve, Knows what he's talking about and…read morewill sell you a product based on your needs and not the price tag. Also, he will get you your appliances that's been sold out everywhere else at your big box stores (Home Depot, Lowe's, etc) during this pandemic. We've gotten a double oven, range hood, cook too and dishwasher so far, definitely recommending my friends and coming back for more appliances when I need them.

Edit to add: Ethan, you were the one who attempted to "fix" and "install" this unit. YOU are the…read morereason for all these bad reviews. I hope other owners in this company step in and prevent you from running it into the ground. I gave Sohns multiple opportunities to fix the issue but other consumers should know how you practice business and that even with purchasing the extended wareanty, they are not bound to call you for that service. At the direction of the company you sell the policy for, it is not recommended we call you directly and the entire process goes faster if the consumer contacts them directly. They are also aware of the service issues in the more recent years. I'm sorry you can't find my order(s) but you also can't change your attitude or the past so you looking up my order would be of no help to anyone. Sohns used to be the place to go but with the younger generation taking over, they do NOT provide the same level of service. Ethan told us that installation was an "extra service" they offered and after coming back 3 times, still could not install the appliance correctly and refused to get the correct parts for proper installation. We offered to pay for installation, which is when we were told they do not offer that service. DO NOT CALL SOHNS FOR YOUR WARRANTY. CALL THE COMPANY DIRECTLY AND ASK FOR ANYONE BUT SOHNS to come repair your appliance. They sell it like it has to be them, but it doesn't. Buying local is no longer the best option. POOR customer service.

I have shopped at Sohn's for 35 years. I needed a vent repair and stove repair on my stove and…read morehood. Last October, they came and then ordered the parts. About once a month, I'd call for a status. The answer never varied: "Your parts are on order." In January, the stove parts, were in, so I said to go ahead at least with that. They failed to adjust the air/fuel mixture corectly.In March, I called and was told the parts for the vent were never ordered because they didn't have the serial number. I called the manufacturer, and had everything within twenty minutes. I called Sohn's, who then had me re-hash the entire story. They were going to charge me a service call for that repair, and another one for their faulty stove repair. My advice? RUN. Mama told me not to do business with people who refuse to tell the truth.

I would absolutely call on Trusty Fix for any appliance service. They came out same day and…read morediagnosed our LG refrigerator and determined that the compressor failed. The tech explained exactly how he tested the system and was very informative. In the end he said it did not make sense to repair as the cost would be near to that of a replacement and I appreciated his honesty and for coming out on short notice.

One of the springs to my wash machine drum broke. I called Serhii scared of making a choice to fix…read moreit or buy a new one. He had called me back right away and came the same day to give me the quote. I was pleased with the price and had it fixed very quickly upon him receiving the parts. He is very professional and prompt. I would highly recommend him.