As stated in earlier reviews the receptionists never answer the phone or return calls. The doctor had ordered me a hinged leg brace for my fractured Tibia, but who ever put the order in, ordered the wrong one. Therefore I had to go through the referral with my insurance all over again. By that time the Christmas holiday was in swing and I never did get my leg brace. If possible stay away from this office. They just don't seem to care. read more

Dr Freeman is a very personable Dr. He conducted knee surgery on my wife and practically held her hand through out the process. He explained everything step by step and did not add on any unnecessary costs or pain related items. I would highly recommend Dr Freeman. read more

I made an appointment with Dr Freeman and it was 4 weeks out, I can understand that he is busy but when I showed up for the appointment I was told that he was in surgery and that I was the only patient that they did not get a confirmation for, they never tried to contact me a second time yet they knew I was the only patient they did not get a confirmation. As for leaving me a message, the staff tried and left me a voicemail on Friday at noon, and because I did not check my voicemail till late Monday I was not aware of the change. I have no idea when they were going to reschedule me and they informed me that the doctor would call me to review my situation. At this time I have not seen the doctor and have no new appointment. I hope the performance of the Doctor will make up for the situation. (I make some adjustments once I have discussed my situation with the Doctor read more

Total knee replacement. Best outcome, no pain, no complications. I really like Dr. Freeman and his staff.

Regarding the 1 star reviews on this page that address only the front counter service--what's most important to you? The front counter service from a busy staff? Those people work hard, by the way. Or that you have a top notch Physician/surgeon working on you? Ok, I understand people's need to feel they needed to be pampered by the support staff, but what's important to me is that my physical problem be expertly addressed and resolved. When I research Doctors/Dentist and such, I look for the performance of the Dr. and the results of my treatment. I have found Dr. Freeman to be an exceptional physician on the three separate occasions I've needed to see him over the past 20 or so years. He did a meniscus repair on my Left knee, then several years later repaired a meniscus tear on my Right knee. Years later (after I beat my body up some more), he did a Right knee replacement (Feb 2020). He has always addressed my questions and concerns, offered me insight on all options available to me, given me detailed info on what to expect before and after surgery and MOST IMPORTANTLY, he fixed the physical problems expertly and with excellent results. Five stars for Dr. Freeman. read more

He is the greatest , knows everything about knees, highly educated and experienced , I thank him so much

About two years ago, I had a total right knee replacement. Dr. Freeman and his staff were wonderful at every point. Dr. Freeman was kind, empathetic and a true professional. My surgery went very well. It is a painful surgery, but Dr. Freeman did a superb job to help with my comfort. After some PT both at home and then at Sharp, my knee has healed to far better than it was prior to surgery. I am extremely pleased with the results of my surgery. Should I ever need my left knee replaced, there is no question that I will ask Dr. Freeman to perform my surgery. I recommend Dr. Freeman whole-heartedly and without hesitation. He literally changed my life for the good and I am forever grateful. read more

Dr. Freeman is an awesome orthopedic surgeon! He removed a screw that was in my right ankle for 40 years. His work was flawless. The incision has healed beautifully and I no longer have any restriction of movement. Dr. Freeman was to the point, courteous, and professional. Any questions I had were resolved with answers. If you are looking for an orthopedic surgeon, look no further. By the way, his staff was pleasant and excellent with customer service. The office is run like a fine Swiss watch. read more

Listen! DO NOT GO HERE. As Trim B said, the staff is incredibly rude. They have about three doctor's in their tiny office and instead of having one reception crew, they have three different ones. That means that if you go up to the window for help and they don't work for that doctor, they let you stand there and don't help you. When I finally got help, I filled out my paper work and brought it up there and no one touched it for 30 minutes. They let my sensitive information sit on the counter while other people walked up to get help. Is that not against the law? Not only that, but the receptionists apparently don't get along because they were outwardly fighting right in front of me. I waited over an hour to be seen. And everyone else in the waiting room had too. Because of my injury, I had to take off work and consequently, Dr. Freeman had to fill out my leave certification. THEY CHARGE YOU TO FILL THAT OUT. CASH! Not covered under insurance, which my insurance covers everything completely for a certain amount. No, they make you come in, not fax the form, and charge you $30 to fill out a one page form that says that this is in fact what they prescribed to me. Unbelievable!! I have NEVER in my life experienced this. They also charge for parking in the garage and don't provide validation like the other places do. Keep in mind that I have been going to other doctors and radiologists and they all either don't charge for parking or they validate. And when the receptionist called me back, she answered with, "Hi, this is Rose." I'm like, who is Rose? Could you give me a title or where you are calling from? The whole place was a nightmare and I'm never going back. On an upside, the actual doctor was nice and gentle. However, that mess to get help in the first place and if it is HIS policy to charge for filling out a form, then he's doing bad business. read more

Thank you, Dr. Freeman, you're an angel. I would give him 10,000 stars if I could!! I had just come from another doc in Coronado who scared the bejeezus out of me and Dr. Freeman calmly and patiently handled my fears about surgery, recovery time, and pain management. When I was worried about a huge ugly scar, he talked me through that, more than once, without making me feel weak or dumb. When I was worried about never running again, he casually gestured to his "love me" wall- Dr. Freeman is an Ironman Champion and has done Ironmans at probably every location even the Hawaii one which is supposed to be the hardest. When I talked about running he was able to say "I understand" and I knew he meant it. I waited 5 months between the ACL tear (skiing) and the ACL surgery. I asked a LOT of people who had the surgery during those months to describe their experience. I would even stop people on the street if they were wearing that funny knee brace, and strike up a conversation about the surgery and the healing. Over and over, I heard the same thing: "it's never the same." I believed that I, too, would not ever be the same girl on the same 2 legs now that I had torn my ACL. I was very cautious about getting the surgery and picking the surgeon because I felt I had everything to lose with a bad doctor. I had my ACL surgery (with cadaver) 5/2010. I did physical therapy for the next 4-5 months. I pretty much had to re-learn to run and my milage was weak for a long time. I remember 5 months out of surgery I could only run 2-3 miles without my knee just aching. Dr. Freeman impressed upon me early that if I wanted a full 100% recovery, I had to live and breathe that PT. You are weak after all that time your muscles are in non-use, but with the right surgeon and the right PT, Dr. Freeman said it WAS possible to be the same again. And I am living proof. 6/2011 I ran the Rock N Roll Marathon! A testament to the excellent A++++++ care of Dr. Freeman!! Thank you a million times. As for my scar - he goes in with a light bulb and a camera so your scar is initially 3" long (not so bad), with about 5 other small "dot like" incisions where the camera and lights were. Now, it's just a dark line, about 2" long. I hope none of you yelpers need surgery but if you do, Dr. Freeman will repair you beautifully. read more

Dr. Freeman was absolutely fantastic. I am a pretty serious athlete and tore my left ACL playing volleyball in college in 2003. The surgery didn't hold (they used my patellar tendon) and I tore that same ACL again. I waited years to get it fixed again, which resulted in constant slips, aching, instability, and as I found out later, fairly moderate arthritis. And I'm only 29! So when I finally went to Dr. Freeman, I had a seriously messed up knee. The first doctor I went to turned me down for surgery, but Dr. Freeman promised to do his best to fix my knee up. He used a cadaver ACL and ended up having to leave one of the old screws from my first surgery in my knee. I went through a very long recovery; 9 months before I could run. BUT, I never thought my knee would feel this stable again! I'm just over a year out of surgery and my knee feels amazing. I still get aches, but nothing a little ice and ibuprofen can't fix. I'll always have that. But my knee feels stable and I am confident about using it the way I want to. Dr. Freeman was so nice and caring throughout my time with him. Always asking about things other than my knee, ready to chat for a few, and really concerned with how my recovery was going. I highly recommend him for an ACL reconstruction! read more

web site says they are open at 8:30am. Called in at 8:45 and the operator said they dont open til 9:00 on Monday. Called at 9:03 and operator said they should be open in 5-10 min. Wasting my time. read more

Unresponsive reception...calls and voice mails not returned. Very cramped office. Barely knowledgable staff who don't communicate with each other. Intolerable in this day and age of what is acceptable in a medical office. Is this the standard for American practice these days? read more

Don't even bother with Dr. Freeman or this medical group. From the scheduler to the assistants, the incompetence prevails. They suck! Save yourself the grief. Stay far away. read more

Front office rude. Asked about parking validation and they said "no validation" "you pay to park just like we pay to park to work". What kind of reception is this? I hope the doctors are better.. so I moved the rating to a 3 because the doctor was great read more

Unresponsive reception desk, does not return voicemails and puts you on hold and never takes your call. I have never experienced such an unprofessional doctor's office. read more

The staff here are so rude!!! Appt was for 9am and I'm still sitting in the waiting room at 9:46. Really? Then when I asked about the hold up the nurse said "you had to fill out the paperwork". Really? If that was the case, why not tell me to come in earlier to do that? All they do is sit around talking. read more

As others have said, Dr. Freeman is an absolutely outstanding orthopedic surgeon. In my case he did an overhaul on my right shoulder a year ago and my left shoulder recently. He was very good about explaining the work he performed on them and was genuinely concerned about me and getting me back to the activities I enjoy. With regard to the negative reviews, years ago, he shared an office in Mission Valley and I was there to see one of the other doctors. I have to agree that at that time the staff at the desk up front operated at a level well below that of the physicians and staff in the back, That was then and this is now. His office is on Frost Street and his receptionist Tina and other staff are excellent and collectively deserving of five stars. read more

Dr Freeman spent all of 3 minutes with me. Worse case of doesn't give a damn....and I am the stupid one. Do yourself a favor - go to someone who will listen to you and give you personalized care. read more

Very disorganized office, very uncommunicative MD. He might be good, but if he can't tell me or his staff what's going on, I can't take the chance. Took MRIs and refused to let me have copies to take to another MD, wouldn't take time to tell me what they showed & still billed me. read more

I don't know the circumstances involving the previous 1 star reviews. What I can tell you is that I've been going to Dr. Freeman's office since September 2017 to the present. I have had no problem contacting his office staff. Everyone there has been friendly and pleasant to me, and my phone messages have been promptly returned within 24 hours. Dr. Freeman has excellent bedside manners and is compassionate about his work. I have never had surgery in my life of 61 years. Pretty scary. I had consulted with 3 orthopedic doctors before deciding on Dr Freeman to perform my hip surgery. I had a whole page of questions regarding my hip that Dr. Freeman and his nurse answered for me. He gave me a full left hip replacement. I am in physical therapy mode now and progressing very well. My follow up visits have been pleasant with the staff. I address my questions or concerns I have about my hip to Dr Freeman, and he has always been patient and understanding in answering all my questions. If I need to have another hip replacement, I would have Dr. Freeman help me through the process again. read more