I don't want this review to be too misleading because Dr. David and his assistant were pretty good.
I, however, had a horrible experience with his office staff. I have never had such unprofessional medical office staff in my life. I went to his office of Kearny Villa Rd.
I have been dealing with a knee injury for a year now and my doctor recommended Dr. David for a consult to try to get more eyes on the problem to figure out what exactly is wrong. I arrived about 15 minutes early because I figured there would be some forms to fill out, which ended up taking close to 30 minutes because of all the forms. They had my entire file and history from my doctor, who works for THE SAME medical group apparently, so I'm still unsure as to why I had to rewrite the information that they already had. I was finally taken back to a room by an office worker who looked more like she was ready to go party than was working in a professional medical environment.
I saw his assistant first, who was wonderful. I sadly do not remember his name. He left and finally the doctor came in, over an hour after I arrived at the office. We chatted and he wanted to do a cortisone shot. I agreed. The office door was left open while I waited, which was very odd behavior because every other patient room I have ever been in, they close the door to ensure privacy. Same office worker who put me in the patient room attempted to put other patients in the same room as me, like she forgot it was occupied.
The doctor specifically said that he wanted to follow up with me in a few weeks, after I saw my primary doctor, so that he could make an assessment after the shot. I relayed this to another officer work at the checkout desk when my file was dropped off. She was incredibly rude about the whole thing. She had an attitude about being able to schedule me to come back because it was for a consult. I simply stated that is what the doctor requested, and she curtly told me that she wouldn't schedule another appointment for me, that if I wanted to come back I had to followup with my doctor and they would have to get in touch with them and then they would see what they could do.
I let it go and left. I started to walk down the hallway and realized I didn't get my parking validated. So I returned and the lady was on the phone. She could see my ticket, so she put a sticker, a stamp, and signed. I figured I was good, until I got to the kiosk to leave and the worker told me I owed $2.00. First office, I'm from the East coast and I find it absurd that medical offices make you pay to park. However, the last few that I have had to go to for my knee injury, they always validate for the full time. Also, who carries cash or check anymore?? Apparently that is all that is accepted - yet there is no where to get cash. So, I re-park and go upstairs to find out what is going on. The party office worker looked at me when I came up to the window so I started talking to her. Apparently she was on the phone, because after I was done explaining the issue she says "I didn't hear anything you said, I'm on the phone." Wow, really. So the lady who validated it said in a very snotty manner that they only validate for the first 30 minutes. Again, wow! I looked at her and explained that I spent my first 30 minutes filling out paper work and didn't even see the doctor until over an hour into the appointment. In what universe do you go to a doctor's office and you are in and out in 30 minutes?? None that I have EVER been in. I was frustrated at this point and I asked if she was kidding me. They have no signage and no indication that they have this policy. One older lady was walking past and said, just give her another ticket. So she scoffs and puts one on the card. I left. I go back down to the kiosk worker and now I owe $4.00 because the whole back & forth bumped me to the next bracket or something. I was beyond livid at this point. The kiosk worker was polite and he let me go.
Long story short, I will not be returning, at any point, to this office. I can not believe the rude, unhelpful, unprofessional nature of the staff. Sadly, his staff ruined the whole experience and I find it a telling sign to hire such incompetent people. read more