This hotel was shockingly bad. Think long and hard before staying here. When staying at hotels for…read morepersonal travel, I go between hostels and inexpensive hotels/motels, so I'm hard to shock. The hotel is under construction, so there was almost nobody staying there (not a problem, but worth noting because it meant almost all the amenities aren't available. I was only staying one night and was exhausted upon arriving, so I didn't care. What did bother me was:
1. The elevator was not working, so I had to climb a stairway with my luggage in very dim lighting. If I had mobility issues or someone who wasn't comfortable dealing with getting jumped in the dark, I'd have been in trouble.
2. The hallway where I was staying was littered with trash (see video), so including food, used q-tips, abandoned food wrappers, etc.
3. The door handle wasn't functioning properly, so I had to drag myself and my luggage back down the stairs to speak with the staff, who weren't at the front desk for 15 minutes. I expressed some frustration and exhaustion, but they told me how to open the door and that they'd been hearing about this problem (then why not mention it when I checked in?) and neither offered to help with my bags.
4. Once I got in the room, it was clear that it hadn't been cleaned properly (see photos), including a dirty microwave, melted cheese on the desk, a candy wrapper in the toilet (who does that??) a dirty fridge, and trash on the floor.
5. There were no blanket or comforter on the beds--just sheets and the room was chilly, so I didn't sleep very well.
6. There was what looked a lot like black mold in the shower (see photos)
I was so tired, that I should just suck it up and get some sleep instead of asking to move to another room; laziness on my part.
Upon checking out around 11am, I asked to have a quit chat with the manager and made it clear I wasn't asking for a refund of any kind, just wanted to provide feedback. The (different) staff said there was no manager on site for several hours, so I asked for an email. The staff member gave me a personal email--which I asked about--and was assured that there was no company email for the manager. He asked me what the feedback was, so I outlined my concerns and asked if he wanted to see the photos. As he looked at them, he dismissed each of my concerns ('I know the room was cleaned', 'the hallway was only dirty because it was late', 'we don't usually keep anything but sheets on the beds', 'that's not mold', etc.), so rather than validate any of my feedback, he just blew me off.
Do not stay here.