We've been a couple times here as a nice local getaway with good proximity to market square…read more Our stay was awesome with zero issues. The hotel itself was great inside, with everything that I could see being clean and well organized. The room was great: well tended, clean, and zero odors of cleaner or otherwise. The beds are on the firmer side (FYI) but I actually prefer that. The wifi worked with zero issue. The bathroom was nice to get ready in as well. The valet was zero fuss and timely too. Ramble over, but hope some of this feedback from a local is helpful to someone!

There was a smell of poop in the lobby and the wait times for the valet to bring your car are…read moreridiculous. Second time here but not sure it warrants a third.

Run. Do not walk. This place is special…read more Unreal. The most accommodating staff. Rooms are fantastic, quirky, intelligent and spacious. Huge fan. Want to come back to Knoxville just to stay here.

Supremely disappointed. Waited years for opportunity to stay there. Booked and prepaid for our…read moreroom. 3 days before stay date, plans changed due to family emergency. Immediately notified hotel and asked to reschule for future stay. Hotel refused. A nice hotel with zero customer service.

What a great experience. The carpets were so clean, as soon as you enter the premises, you can tell…read morethe hotel is very well taken care of. The lobby opens up to a bright and spacious seating area where breakfast is served daily and you get such a bright and vibrant selection. The rooms are spotless, temperature is easy to control, and even the "Welcome (NAME)!" on the TV is such a cute and personal touch. Not to mention the complimentary basically everything when it comes to toiletries. Also, the location is tucked away from the main road, which provides a little more quiet and silence next to a church and alongside a neighborhood and INGLES grocery store if you want any emergency groceries. I've never been so satisfied with a hotel experience. This was a gem to discover. The staff was so kind, patient, informative, and friendly. Thanks for welcoming us and taking care of us! We'll definitely be coming back.

I would have given another 5 star on this review, but the check in process was not a good…read moreexperience. I had to argue with the check-in clerk, randy about my Honors reward. He was most unfriendly and I had to insist that I should get two bottles of water. The property was exceptional so when and if we ever return hopefully the front desk check in staff will be gone.

The rooms were reasonable, even though I needed to get moved because of a toilet issue from the…read morefirst place, but got bumped up to a much nicer room. The only real issue that I have with this place is that you assume that they generic continental breakfast comes with the room and yet to fine after having 2 teaspoons of eggs with a handful of potatoes cost me $16 I was astounded. Rather than leave a bad taste in someone's mouth for overcharging for truly mediocre breakfast. You should just give it away.

We have stayed there a few times in the past year and each time it is great. They have connecting…read morerooms for times that more family is with us. The front desk is continually kind and efficient - thank you Dave! The restaurant is fabulous for a staying in and relaxing - the bar / wait staff are so fun and nice too - thank you Telman!

I had been looking forward to the Holiday Tea in the Drawing Room for over a month. Today was the…read moreday and it was disappointing! Our reservation was for a party of four. The table was preset for a party of 4 but with a typical three tier tea tray with finger food for ONLY 3 guests. The Drawing Room provided a printed menu of the foods being served but they all were not presented and only 3 pieces provided of each item. We had reservations for 4 adult. The food selections were very average and did not show any creativity in presentation or flavor. The savory items were a Turkey & Swiss on toast point with a cranberry spread, Roast Beef on a baguette with a horseradish cream, and a Salmon mousse on a cucumber slice. There were two tiers of sweets ranging from traditional tea scones to truffles with cookies and petit fours (straight from Swiss Family???), tasty but nothing special. The atmosphere was nice and understated with a harpest playing. The service was attentive and readily brought additional food since we were a party of four. This was the second special tea I have attended at The Tennessean. The first one was a Galantine Tea with special cocktails for each tea tray tier. However, actual tea was not included in the price. And to enjoy their signature tea peach infused black tea and rooibos you had to pay extra. At least today, the tea was provided and thoroughly enjoyed! I do not believe there will be a third time. For the published price of $79/each plus a $18 service charge per person, this was a disappointing experience when compared to formal afternoon teas at comparable luxury hotels throughout the US and the UK.

Okay I actually really enjoyed this hotel. Only complaint about the actual hotel was the lobby…read moresmelled kind of like gas fumes upon walking in and be careful of the entrance as the Marriott entrance is only a few feet away. The hotel is a boutique style, and the room was super clean and I enjoyed the toilet was separated by a door in the bathroom. Unfortunately the "Tennessean restaurant" on the second floor was a no go. I'd give it 1 stars for quality and service. I ordered a cocktail and ordered food to go. The bartender was kind and my pomegranate cocktail was delicious, however, I sat at the bar for a good 10 minutes and the customers that said at my seat and down the bar, their empty drinks took were not removed from the bar in a good 30 min after going back down to get the food. The counter was wet and sticky. I upgraded my risotto to add scallops. After getting to my room, I realized they were not included. Also paying $48 for risotto, even to go, coming in a Tupperware just didn't hit me right. This wasn't a cheap Chinese to-go order... I had to call to have scallops brought up and also didn't realize the description on the menu was what it was for the burger, I asked for a new burger or even maybe a bun, but honestly the truffle stuff on their was impossible to get off. They didn't offer to remake the burger and literally 20 min later brought a bun with two rubbery scallops that were way too fishy smelling.

Pros: clean, comfortable and nice front staff…read more Cons: a little dated and no restaurant.

Clean and spacious rooms. Convenient location. Ample parking. Quite a few staff members do not…read morespeak English making communication challenging. Reason for 4 stars.

Overall a good hotel located in the heart of Market Square…read more - The check-in process is great. The staff gives you a tour of the lobby - housekeeping comes on alternate days. You can ask for towels etc. As good as checking in is, I was not clear on that. - some nice updates some wear and tear. - Ubers are cheap. We moved around a couple mile radius to campus to town etc for under $6 per trip. - 20-25 mins to hotel. Straight shot - lounge bar was well appointed but bar was weak. One night the carbonation didn't work, so I guess nothing was available. Another trip, no cranberry juice available for mixing in a club soda.

This hotel was a 1 night pit stop for us on a longer trip - and I had high hopes. After a long…read morejourney, shortly after checking in we noticed that our room didn't have working air conditioning. We called and maintenance was up quickly, but it took almost 2 hours to fix; with the unit needing to be swapped out. Strike 2 was not having room service! Ugh. After a long trip we just wanted something quick and easy. DoorDash came to the rescue; but for a hotel like this I really expected room service to be standard. It was a decent enough room with a beautiful lobby, but I wouldn't stay here again personally.

Our room was clean and comfy, the staff was great, and you get free breakfast. They also had some…read morepopcorn to snack on in the evening but we got there late so we didn't try it.

Incident Report - Drury Hotels Knoxville West…read more I have stayed at this location since before the 2019/20 remodel, both personally and on behalf of numerous clients. Until now, I have always received excellent service. However, during my most recent stay, I experienced unacceptable treatment by a staff member. Stay Dates: * September 9-11, 2025 - No issues, hospitable stay. * September 16-18, 2025 - Incident occurred. Incident Details: * Date/Time: September 17, 2025, approx. 10:08 p.m. - 11:04 p.m. * Location: Pool/Patio Area & Front Desk * Employee Involved: Adam Bradley At approximately 10:08 p.m., I attempted to re-enter the patio area via the pool access door, but my key card failed. At 10:13 p.m., I went to the front desk for assistance. Adam made eye contact but did not greet or acknowledge me. When I requested access, he refused, citing pool policy, despite my explaining I only needed to retrieve personal items. He threw down his paperwork and angrily escorted me to the door. His demeanor was aggressive and made me uncomfortable. When I stated I did not want an escort, he replied that he "didn't care." After I retrieved my phone, Adam began swinging his arms violently in my direction, coming close enough that I felt the movement of air. While I was on speakerphone with my husband, Adam shouted at me, waved his arms again, brushed past me nearly knocking me down, and then said: "Now I'm gonna have to have this cleaned. I hate cleaning behind you people." I told him to stop, left the area, and was followed by Adam, who asked for my room number. I returned to my room and immediately called the police. Officer McLeod and Cadet Goode arrived at 11:04 p.m. Follow-Up: * September 18, 2025, 9:15 a.m. - Filed follow-up report with police. * Reported incident to hotel manager Tristan, including Adam's "cleaning" comment. Tristan appeared concerned. * Observed maintenance staff cleaning the pool that morning; they confirmed it was a "rush ticket" from the prior night. Conclusion:This behavior is wholly inconsistent with the standards I have come to expect from Drury Hotels. It was hostile, discriminatory, and threatening. I believe Adam's conduct goes far beyond a need for training and warrants prosecution. Charges have been filed.

We stayed here for one night when traveling to Nashville and wanted to explore Knoxville. A nice…read morecentral location. Parking was a bit expensive. The hotel seemed a little dated, but it appeared they were making some updates. The staff were friendly and our room was clean and quiet.

Unfortunately, this Hilton is so subpar compared to any other I've stayed at. First, one of the 3…read moreelevators is broken and has been broken for months. Secondly, the sink in my room was clogged the entire stay and nobody came to fix it, as requested. The room smelled of mold and the wallpaper was peeling off due to the dampness. Lastly, there was a 1-2 inch gap between the bottom of my door and the floor. I could literally see people's shoes as they walked past my room. While the staff was friendly, they seemed stretched thin. I've stayed here several times over the past 7 years, and have watched it go downhill. I will not stay here again Trip typeBusiness · Solo

We've stayed at this spot a total of three times, two times being in the previous week. The first…read morenight we checked in-we were greeted and the gentleman behind the desk didn't even ask for ID. We asked for a luggage cart and he shrugged and stated he didn't know where any were located, except maybe in the closet by the doors. Anywho-we found one in that closet and proceeded on our way, thinking his lack of customer service was super off for Marriott. But our room was clean and had a nice lay out! We checked back in a few nights later (I think Katy was her name) and she was incredible. Provided us with vouchers for breakfast since we are Titanium members and was very pleasant. We had no issues locating a luggage cart. However-first room we checked into smelled like cigarette smoke. So back down we went. Second room we were given smelled like marijuana. (Somebody had great parties over the weekend!) Third room we checked into was just right. Katy provided apologize and comped our parking for our troubles. The hotel is a super easy walk into downtown and the market square area. Parking is easy (under the hotel) and $12/day. The lobby and common areas are spacious and clean. All staff were passed said hello and exchanged pleasantries. We'll return!

Super convenient to a lot of great restaurants - modern hotel with included breakfast. Shares the…read morefacility with a Courtyard.