Outstanding employees - very nice and helpful. Jessie at the front desk was especially a great part…read moreof our stay. So friendly and great with recommendations on where to eat in Decatur. I'd definitely stay there again.

Excellent experience! Very nice staff! Location is very clean and well appointed. We got there last…read moreminute and everyone was very pleasant and helpful. Would definitely stay again, and recommend to anyone asking.

Very unique stay. Only $25-$50 more than one of the same old very average hotels in town. Clean and…read morequiet with a very historic feel to it. We loved the large soaking bathtub in the seclusion suite.

We love this place so much we came back for my birthday last weekend to check out another suite…read more The seclusion suite is really something to write home about. The antiques, wood floors, attention to all detail and super comfy king bed.....ahhh paradise! The jetted bathtub was the icing on the cake. It's a B&B, breakfast from Brandy's country kitchen. One can dine in or take out. We opted for takeout as I wanted breakfast in bed. Such a perfect getaway and then some. Talk about feeling spoiled rotten with an absolutely stunning suite and delicious breakfast!

No other hotel in this town would let me and my dad walk in at 4am (after driving 12.5 hours from…read moreFort Collins, CO) to get a room to sleep. Everywhere insisted we needed to wait until 3-4pm for check in. This place got us right in where we needed some sleep asap... Room was clean, beds were so comfortable, bathroom was completely updated. Thank you guys!!!!

Stayed here for one night. Everything was pretty clean. From the parking lot to the hallways,…read moreelevators, and the room. All of the female staff that we engaged with were very friendly! There was an older male that didn't talk or look at us at all. Check-in is at 3pm but since there was a room available, they gave it to us early without extra fees. Breakfast is not that good. Can't expect much since it's free.

We had a HORRIBLE experience here and wouldn't stay again. I've never experienced anything like…read morethis at a hotel before. We stayed one night in a family suite, and overnight the AC leaked enough water to flood the room. We woke up to a wet floor, soaked suitcases, and wet clothes. Since we were traveling again that morning, we had to pack everything up wet and continue our trip. At our next stop, we had to deal with wet laundry, dry out our luggage, and buy clean clothes to get by. It was incredibly frustrating, inconvenient, and an added expense we weren't expecting. We spoke with the hotel and were told we would receive 50% off our stay within 7 days, but it never happened. We called again and were told the discount would be applied, but it still wasn't. The lobby looks decent when you first walk in, but once you get past that, the hotel is super rundown. We saw dead bugs, a lot of areas were dirty, and the ice machines weren't working on two different floors. Between the flooded room, the condition of the hotel, and how everything was handled afterward, we were disappointed with the customer service and the overall experience.

Besides the wheelchair fitting through the door, a low peep hole in the door and a shower stool in…read morethe bathroom, nothing else seems to be ADA compliant, not that the hotel said said it was. There is a bathtub, not a roll in shower. Well, the tub does have rails, so one could conceivably pull themselves into the tub and flop on the floor. How to get out, though? The sink is a standard adult height countertop with custom 2x4 woodworking. It also has mold between the counter and sink, a nice plus. The tub sealant is also moldy. Even standing, my wife could only see the top of her head in the bathroom mirror. The bed is also standard height. Not a problem for her, but hell for someone that can't stand. So basically, a person in a wheelchair can get in the room and look into the hallway. It is amazing how much you learn when put into the world of folks with handicaps. On top of all this, the TV system in the whole hotel was out. No aplogies given. Milk at breakfast smelled sour.

I stayed here 6/8 for a work trip. The grass was tall and the grounds were unkempt (see photos)…read more Check-in went smoothly. I noticed when I got to my room that the inside of the room looked a bit old and sloppy (see photos) I ate dinner and went back to the room. I went to the front desk and asked for a disposable laundry bag since there wasn't one in my room. She said they didn't have any but offered me a Walmart sack. I asked if she had any trashcan liners, and she gave me one for my laundry. I had an enjoyable evening watching tv and went to sleep. The breakfast was solid, and checkout went smoothly. I got a text from a Dana while I was there thanking me for staying at their hotel and asking about my stay. I texted back asking what Dana's role is at the hotel, and I received no response. I will not be returning to this location.

Stayed here on a Friday night and the mattress was in shocking condition -- clearly decades old,…read moresagging so badly on each side that my partner and I had to stack pillows in the 'craters' just to keep from rolling into them. Neither of us slept at all. The next day, I discovered that the hotel had charged me a $575 "damage fee" (which they didn't notify me about - I had to see it on my credit card's website) claiming the mattress was urinated on 'during our stay'. We did not urinate on this mattress; it could have been urinated on over the decades it had been in use. For this hotel, or really any Holiday Inn Express, take photos of your room condition at check-in and check the condition of everything - including the mattress - because this property obviously makes a practice of billing guests for pre-existing damages.

Big, clean room. Mattress below average and unfortunately, my shower water never got above slightly…read morewarm. Centrally located in town, with lots of eating places within five minutes. Right on the freeway.

Amazing Hotel, stayed there for a week. amazing and attentive staff. the rooms were really clean…read more house keeping was amazing. so many great amenities. a great affordable stay. one of my favorite parts was the showers water pressure. it feels like it's raining on you. i looked forward to my shower every morning . the breakfast was really good and different everyday. only reason i gave it 4 stars is because house keeping only comes in when you ask not everyday. the interior is really modern and nice. sadly i didn't take any pictures of the inside.

We come this way about once a year and have stay here before. I believe it has new owners in 2025…read more As you can see in the video it very clean. The bed was very comfortable and the towels were soft. Not like other hotels in the area that you receive an exfoliation while using. The check in was easy with friendly staff. This would definitely be where I would want to stay when returning to Decatur.

I recently stayed at this IHG owned hotel while my father was in the hospital. I checked in around…read more5-6am after not getting any sleep for 3 days due to the fact that I had been sitting with my dad and I'm a light sleeper. So, I decided that in order to get some sleep I needed to go check-in to a nearby hotel, Candlewood Suites being the closest since I was walking from the hospital. For some reason, the guy who checked me in required assistance from someone on the phone several times and it took a while to get a room. After getting the receipt, I noticed the rate for one day was higher than I was quoted, I asked about it and the guy said that's what it is. I just wanted to get some sleep, so I signed it, got my room key card and headed towards my room. I stopped in the little store area to see what kind of soft drinks were available, almost nothing that I liked was available, most of the drinks were of the "diet" flavor, which to me is absolutely disgusting. I asked the guy at the front desk if there were any non-"diet" drinks, he said that's all they had. Oh well, I guess I will just drink water then, so I continued to go back to my room. Upon entering the room, I turned the light on by the door and it's flickering due to a bulb going out, not a big deal but a little annoying. As I got settled into bed, the air conditioner came on and it made some high pitched squeaking sounds. I called up to the front desk and the guy who checked me in said that he couldn't do anything tonight and I would have to wait until the morning. (Why didn't he just give me another room?) The next day I get up and go to the hospital to see my dad, when I came back later that evening, the light and the AC unit hadn't been fixed. At this point, I'm getting sorta frustrated by the lack of care or concern for my situation. I also noticed other issues like the TV remote wasn't working after hitting the power button a number of times and the TV stand was broken, which caused the TV to tilt forward. (Super easy to fix the TV stand with some strong glue, but I don't think they care.) After the next night, I picked up the manager's card at the front desk on my way out to get some breakfast and go see my dad at the hospital. On the way up there, I called the manager (Erick), he said he would go to my room and get everything fixed, but when he called back, he said the light, AC and TV were working fine. He did say he was going to fix the extra charge for the room, since I was quoted a different rate, but when I said that I might stay a few more nights, he said that the rate would be higher. I told Erick that the flickering light and AC were not "fine", I know that the AC normally doesn't make those high pitched squeaking sounds and there is no way the light flickering is acceptable. He seemed like he was more concerned about having to fix the light and stuff than making sure the guest has a comfortable stay at the hotel. Additionally, Erick was very condescending when it came to the TV issues, saying he would leave the TV on, so he can "prove" to me that the TV worked fine, saying he would leave two remotes. All I really cared about was the light and the AC issues, but I kept finding other problems when they didn't fix these things the first time I called. Once I got back to the hotel later on the second day, I get back to my room and turn on the light, it seems whoever "fixed" the light put a different type of bulb into the fixture resulting in one warm light bulb and one cool light bulb. They also didn't put the diffuser cover back on, so the difference was much more noticeable. They left the cover and tools on top of the kitchen cabinets. Then I went to check the AC unit, but instead of fixing it, they just turned the thermostat temperature up, so the AC would come on less? I turned down the temperature and the AC comes on with the same squeaking noise, at this point I'm beyond frustrated. Why didn't Erick call back to tell me the AC wasn't fixed? Why didn't he call back to suggest moving to another room? He mentioned it earlier but said he would try to "fix" things first. He did not "fix" anything but the TV, which I promptly turned off since I don't really watch TV and wanted to get some sleep. I turned off the mismatched light and hopped into bed, and something I didn't notice before was the light outside my room window by the pool is also flickering. (I wonder if they just switched the bulbs with the one in my room?)

Another night, another should be 0 star review. Arrived to rude staff trying to up charge our…read morereservation made on Hotels.com. Found weed roach right outside our door, which was surprising for being in Texas. Room smelled strongly of cigarette smoke, which is a poor first impression. Place looks like it's still under construction. Poorly patched holes in the wall, bathroom just chalked up, peeling paint, missing smoke detector and the coup d'grace, probable bloodstains on the sheets. I stayed here it is listed as Super 8 by Wyndham. Don't stay here -5 stars

Filthy !!!!!!!!!!! The manger is rude Definitely not…read morerecommend, I went there cuz it's cheap , but that's exactly what you get for cheap,but that's exactly what you get , a lot of nothing. DISGUSTING

Im from out of town and seen the glowing reviews for this inn and thought it would be a good idea…read moreto stay here.. it was not We get into the room to change and while we are there we start inspecting the room.. there were strange spots on the linen. We go down stairs to talk to Mr.Champ Patel and he was very abrasive and loud. A very condescending demeanor when speaking with me. I asked for a room change or a linen change and he screamed at us to get out. With all of our stuff still in the room. This escalated quickly to the point where we had to call the police. I did not receive a refund. i wouldn't stay at this inn if it had the last bed on earth

not even a one star for this place. horrible customer service. got into the room to get situated…read moreafter driving for hours, and when we checked the sheets and pillows they were disgusting. blood stains and white stains all over. as we were leaving to go eat dinner we asked the women at the desk if we could get a new room or new sheets and we showed her images of the stains, she proceeded to get the General manager and he started to yell and get hostile, took the room key and yelled at us to get out with all our belongings in the room. DO NOT COME HERE. unless you want to get scammed and pay for crap service.

It's not the best, but it's not the worst. Not for me and my husband…read more It was clean. It was ample for what we needed...and that was a super inexpensive place to stay. The bed was very comfortable. The ac/heating unit worked perfectly and kept the room just the temperature that we like for sleeping. It's utilitarian at best. No fancy bells and whistles. Our main complaint is that the walls are a bit on the thin side and we were able to hear the alarms going off in the rooms on either side of us. Other than that, it is what it is. If you're paying $40-ish bucks, don't expect the Hyatt Regency. And as one reviewer mentioned, the lady at the front desk was very kind, even though it had been a hella busy day for her. A reminder to be kind, because you never know what someone's been going through.

I really like it here. Out in the country nice and quiet. It was a very nice place to get away…read morefrom the busyness from the big city. The staff was very friendly and helpful. The price was amazing and the place was charming. I will definitely come back for a getaway.