Wife & I have had problems in the past with some of the local dental offices. We did lots of…read moreresearch before making our decision to choose Academy Dental. We were very happy with each phase of our first day with this company. They set us up with their 1st available appointment that was over a month out, but put us on a call earlier list if there is a cancellation. This was great for us, because as retirees we could be available at a days notice. Both of us got calls to come in earlier than our scheduled appointments. Front desk staff were very efficient at processing Maggie & I as 1st time patients. The dental team makes the 1st appointment 2hrs long to do a very thorough exam. They want your input to get your level of involvement in the dental care process. The equipment they have is top of the industry standard. It gives the patient a good view of dental issues, allowing a more knowledgeable choice by patient & Dentist. We never felt pressured to additional care that wasn't truly required at the present time. We were given a break down priority list of items needed & told they would work with us on payment steps based on the priority list. Even given discounts on how payments can be made. I see them on Monday for 1st step in fixing some of my issues. We highly recommend this Dental Care Family

I am giving this location one star solely because the clinical staff who took care of my teeth and…read morethe initial phone receptionist were polite and kind. Otherwise, they deserve zero stars for their completely unprofessional front desk behavior and terrible management. I took a half-day off work for a 3:30 PM appointment. While I was already frustrated by being charged at every consecutive visit, I asked the front desk staff member, Cole, for a clear explanation of the billing. He gave me a completely cold reception. While we were trying to resolve a payment issue due to an expired card, I called their office line to find an alternative way to pay. While explaining to the phone representative that the front desk wasn't explaining the charges clearly, Cole interrupted and defensively snapped that he had already explained it. It was incredibly rude and unprofessional. While we both may have been having a stressful day, his customer service was completely unacceptable. Hoping to resolve the situation, I tried to schedule an appointment with the manager last Thursday to explain what happened. I was promised a callback from management that never came. Instead, when I arrived for my scheduled appointment the following week, I was told they had canceled my appointment and would no longer service me. While I respect that businesses have their own policies and I have no desire to return, their complete lack of communication and failure to address a customer service issue is deeply disappointing. My advice to anyone visiting this clinic: If you are having a stressful day, need billing clarity, or simply have questions about where your money is going--do not ask. If you question them or ask too many questions, expect to be dropped as a patient

Absolutely disgusted by the greed of this place. After spending thousands on dental work and coming…read morehere for YEARS, these clowns canceled my appointment because I didn't confirm my appointment?! I planned my entire day around my appointment but didn't see the confirmation text or email because I'm busy and more over as a full grown adult I don't need a babysitter to tell me when I have an appointment. Obviously I can understand they don't want no shows but to cancel me the day of over something so stupid? They called me at 9 am leaving them another 8 hours to fill my spot if I wasn't going to show; which I was planning to. I should charge them a cancellation fee. Wow just flabbergasted by the greed, you're not a patient just a paycheck to these people. 0/10 recommend

This is the best dentist office in Albuquerque. Dr Blum is terrific. I like this place a lot. My…read morekids all go here as well and everyone is always wonderful to us.

It's great to have a dentist who is honest, kind, and knowledgeable. All of the staff are…read moreprofessional and pleasant.

I liked coming here. Dr. Tilson was good, funny. Sure, I may or may not have had to have laughing…read moregas when I was younger in order to get the job done. At the time, the out of pocket costs (even with insurance) were becoming too much, but I would recommend this place anyways because of the services provided

This review is a long time coming. My dentist retired in 2018 and I went to Byron Wall because one…read moreof his specialties was TMJ. I had 5 abfractions, where a small piece of the tooth has broken loose due to clenching. Wall was going to fill the abfractions, but also wanted to grind my teeth to fix the clenching. I was told, "I just do a very minimal grinding, about the width of a hair, and it can make a huge difference, this allows the jaw to relax, and then you won't clench and cause more abfractions. " I agreed to only have the abfractions filled, and to wait on the grinding, but I was told that I would have to sign a release that if they did not do the grinding, then the fillings might fall out, and they would not be responsible. The fillings were horrible, big globs of material that were very rough and jagged. There was no way to floss as it would get tangled in the jagged filling material. And because of the grinding he did, now I was scrapping my teeth on one side of my mouth. I returned several times, and each time he said that more griding was needed. He tried to sand down the excess material on the fillings, but this was impossible to get smooth. Neither process worked. I had difficulty getting through to Byron Wall, he is very busy, and it is difficult to get him to listen. The clenching was worse, now I had pain radiating to my eye and head. When I chew on the right side, my teeth scrape tother on the left side. Then I was told, "Sometimes it takes up to a year of grinding to get things to be right." I spent $2,411 with Byron Wall. Now I had to find a TMJ specialist to fix the new problem created by Wall where I scrape on one side when I eat. And to fix the horrible fillings he put in. I asked for a refund. Byron Wall refused. In a letter he said that he had recommended crowns and that I had refused. Crowns for what? Crowns were never discusssed. He said he performed all that I had asked him to do. I left Byron Wall and became extra cautious. I met with these dentists: Alicia Abeyta, Greg Sanchez, David Willoughby, Wayne Luco, and Robert Supple. Everyone of these dentists said the fillings done by Wall would all have to be removed and redone. They could not understand why he would put such big globs on my teeth-- Willoughby said that one of the globs was like a cave--a place for a cavity to start. Robert Supple said that he can fix the clenching and hopefully the chewing problem created by Wall. He said that grinding the teeth before getting the jaw aligned and stable is backwards. I said that one of the reasons I went to Byron Wall is that he was named Dentist of the Year. One of these five dentists said, "Unfortunately people put value to that when a dentist can pay to be dentist of the year." It has taken a very long time to recover from the work of Byron Wall. I would have given zero stars if that were available. David Willoughby removed and re-filled all of the five fillings done by Wall. Willoughby said the standard is, "smooth as glass" and that's what Willoughby did. Robert Supple was fabulous had helped me tremendously with the clenching and scrapping one one side created by Wall.

I have never looked forward to going to the dentist , but my first visit to Dr Wall's cosmetic…read moredentistry of New Mexico completely changed my viewpoint of dentist visits. His office is super clean and has fabulous music! He and his entire team are personable , accommodating and super friendly from the booking process to the checkout ! Being in the chair was as close to enjoyable as it possibly could be! Highly recommended!!

I love Dr. Blum. Her front staff is lacking customer service skills. Her manager is great though!read more

I was a patient of Northtowne Dental migrating to ODC with Dr. Armijo retiring. So for the past…read moreyear I have been with ODC and I have had my teeth cleaned twice and have had two implants installed as well. I was wary of the switch as I very much liked Dr. Armijo, but so far, so good! Some of the same folks and Dr. Kim seems very good at his job and I like him also. I'll be staying with Osuna Dental Care (ODC). I recommend ODC.

I have been a patient of this practice for 20+ years. I started seeing Dr. Martinez when I was in…read morehigh school, and he's a wonderful doctor. While I miss Dr. Martinez, his predecessor Dr. Kim is an amazing doctor as well. Dr. Kim has gone above and beyond for me, and cannot thank him enough. I really appreciate him. I should also say that both doctors have great personalities and a great bedside (chair side?) manner. Their office management and hygienists are stellar and always accommodating. Thank you Osuna Dental Care!

We just started care with Dr. Rose today, but I can already tell that this is going to be our…read morefavorite dental office yet. The whole staff is warm and inviting and close-knit, and the office environment is soothing and feels a bit like home. I can confidently say for the first time, I'll look forward to coming to the dentist!

So I am a new patient here. All the people I have met are professional and friendly. The office is…read morewell organized. Dr Rose has many years experience. Big shout out to everyone who is part of this team !!!

As someone who has massive dental trauma from my youth, I am consistently amazed at how kind,…read morepatient, and education-forward the entire staff is. Not only are they always eager to answer questions, but they take the time to make sure I feel comfortable and understand every step in the process. It's already been a few months and this is the first time I've actually felt proud of my smile. I can never say thank you enough.

I'm convinced I've cracked the code on the best dentist/Hygienist combo. Dr. Hong and Samantha are…read morethe best!

I ended up paying $1,096 for a mistake Dr. Moore made. I do not recommend this place. My intention…read moreof this review is a warning to you. I was diagnosed with a cavity, he filled it, I had increased pain, then he filled it again, but the 2nd time with metal (without explaining the consequences of using metal). He reassured me, "if you have any issues with the tooth again, come back to me and I won't charge you". I thought he was being nice. Stupid me. I started having increased gum pain and could not chew on the right side of my mouth. Something felt wrong. I went to Copper Canyon Dental to see a different dentist. There, they showed me Dr. Moore's work. My tooth he "fixed" was cracked, part of metal he put in the tooth was rubbing against my gum causing irritation, and the tooth BEHIND the tooth he worked on was shaved down. The Dentist asked why did I choose metal and then described the work done by Dr. Moore as "sloppy". The issues I was having made sense. I was told I would eventually need a crown or the cracked part of my tooth was going to fall off. I tried to push it off for as long as I could which lasted 2 years. In that 2 years, I had to chew on the left side of my mouth, deal with frequent gum bleeding, and dealt with on and off pain on the right side of my mouth. Eventually part of the tooth was dying and my gum had severe irritation. I attempted to contact Dr. Moore several times and his office ignored me. I went in person. He wasn't there. I even wrote him a letter leaving my contact information. No answer. So here I am, writing a review to give you a warning. Was the staff friendly? Yes. Was the environment / ambiance pleasant? Yes. However, I dealt with 2 years of mouth / jaw pain, damage to my gum, and eventually needed a crown that cost me $1,096.

My adult children and I recently had our first visits with Dr. Moore, and we had a great…read moreexperience. The entire staff was friendly and helpful. As new patients, we appreciated receiving a comprehensive exam and X-rays, with additional dental care scheduled for a future visit. Dr. Moore was very thorough, and my daughter felt the same during her appointment. My hygienist, Della, took excellent care of me and clearly explained each step of the process. I also appreciate the dental plan offered for patients without insurance--I used it for my daughter and found it very reasonable. For under $400, it covered X-rays, an exam, two cleanings, and even an emergency visit. I look forward to sharing an update after my follow-up appointment in August.