I was a loyal customer of JC Beauty Supply, and it used to be one of my favorite places to shop. It…read morewas convenient and right around the corner, and I regularly purchased braiding hair, nail supplies, makeup, mascaras, lipsticks, scrunchies, hair bands, moisturizers, conditioners, and shampoos. On April 6, 2026, I visited the store looking for chrome gel nail polish. I noticed a product displayed at the front and asked the owner if he had chrome gel. He confirmed that the item I pointed to was chrome. When I attempted to open the bottle to verify, he stopped me and assured me it was correct. Trusting his word, I purchased it for $14.99. I was excited to get home and try it under my UV light for a long-lasting chrome finish. Unfortunately, when I opened the bottle, I discovered it was glitter--not chrome. Glitter polish is widely available anywhere, and it was not what I specifically requested. I immediately called the store, but the owner refused to listen and stated there were no returns because the product had been opened. Ironically, the bottle had no safety seal, making it impossible to verify beforehand. As a result, I was left with a product I did not want and could not use. It's disappointing that a business would lose a loyal, regular customer over $14.99 rather than provide good customer service. A little understanding and accountability would have gone a long way. Shame on you for choosing policy over customer satisfaction.

This has become my go to place to get the supplies I need for my hair. They always have what I need…read morewhen it's time for the braids. Glad it's in the neighborhood and they always have what I need.

I got my flu and Covid shot here because the Rite Aid went out of business …read more It was easy to schedule my appointment online and when I got there, they were very busy, but they probably called my name to keep their appointment time . Good job .

Worse Walgreens ever .. they never have more than one person on the register . They make you wait…read moreseveral minutes and hours for medication that is supposedly "ready" .

This review is LONG overdue but absolutely necessary! Sorry for taking so long, Dr. P!!…read more I got Botox here and I'm obsessed with my results, seriously SO good!! Ive had botox done over the last 10+ years, and this was by far the best experience. Dr. P and her entire staff are amazing. Everyone is so sweet, welcoming, and just makes you feel taken care of from the second you walk in. Dr. P really takes her time to analyze exactly what you need. Nothing feels rushed or overdone. It's personalized and you can tell she genuinely cares about getting you the best results. And the follow-up?? Even better!!! They check in, make sure you love everything, and will do a touch-up if needed to make it perfect. Also, the office is BEAUTIFUL. The aesthetic is so monochromatic, classy, and just feels completely leveled up. You walk in and it instantly feels luxe and elevated. I can't wait to get other services done here! :))) LOVE Dr. P and her squad. I wouldn't go anywhere else! Please never leave Lake Elsinore lol

The staff here is very very sweet, friendly, professional, knowledgeable, communicative and…read morecompassionate! Every single one of them makes you feel so comfortable while you are there ! They will tell you the truth on how to get to your goals in the healthiest way possible. We did a gradual process of my filler to keep the integrity of my lips there. We will continue to add more over time to make sure nothing is overdone too fast and make sure that we are moving in a healthy manner to reach my goals.

Thank you Myesha for the great customer service! (So sorry if I spelled your name wrong )…read more I ran in to Sally's literally less than 5 minutes before they were closing. Myesha greeted me while she helped another customer; and promptly assisted me once she had ability to. She helped me easily find what I came in for; and also pointed out something I forgot I really needed. Thank you, again, Myesha! Can't wait to come back in and get some tips on how to better manage my natural hair.

Last time I will go in store for purchase. The amount of upselling was exhausting. When someone…read moreenters your building it's easy to tell who is moving fast about their business versus someone who is indecisive and needs help. I was asked repeatedly if wanted to make an addition purchase and after my first response I'd think they would get the hint unfortunately it just went on and on. The emotionality unintelligent clerk tried to sell me a hair mask for dry/ damaged hair which was the icing on the cake, I don't have dry damaged hair nor appreciate the hard sales approach. Terrible experience.

I usually shop Ulta online because some past in store experiences have felt a little snobby or…read moreunwelcoming. But I needed something the same day, so I went in - and I'm really glad I did. Leslie was amazing from the moment I walked in. She helped me find exactly what I needed, stayed attentive without being pushy, and even walked me up to the register to check out. She also helped me save 20% with their credit card. She was so kind and genuine, and made the whole experience feel easy and comfortable. Definitely one of the best customer service experiences I've had at Ulta.

Still the worst Ulta in town! I don't care how much money you spend. They never offer any kind of…read moresamples. You have to ask and there's always NONE! So many young employees. Never helpful over there. Just pretty made-up girls walking around chatting.

Clean store in a hidden location tucked away in a corner, quiet. Michelle helped me out a lot and…read morewas very friendly and welcoming. Nice location.

This location was very clean, fully stocked, staffed, and good customer service. The reason I…read morecannot give it 5 stars is because my order was wrong, but the customer service I received was top notch! I came here for an online order. There was one cashier when we arrived and another came to help right when she noticed we were waiting. They processed my return for a broken candle and then helped with my online order. To no fault of their own, the person who picked the order did it wrong. overall it was a very positive experience. They did their best to help us with our needs and we left with our order in full.

Sonia at Ulta was super nice and helpful when I did my pick up order and was able to help me with a…read moremix up order that I accidentally purchased and fixed it super nice customer service everyone and very positive energy

Worst customer service. They double charged me and never refunded me. Instead they gave me an…read more"electronic credit " after over a month and a $10 coupon. Most frustrating was that the coupon said it was to ''make up for something that went wrong' which was completely untrue! I went back and forth with them from 3/5-5/1. And went from email to phone, to Elaine the store supervisor. And they didn't even seem to be sincere in acknowledging the frustration and stress it caused me. It's like they wanted me to give up on my refund. Horrible customer support.

I was in their store about a week ago. I was interested in finding a new foundation. I cannot…read moreforget how nice and helpful the lady named Ruby was to me. There are so many places you go to today, where customer service isn't a thing anymore. The thing was, the lady who works in the makeup department was on break- so ruby decided she can help me out. She worked at ULTA in other department but she knew what she was doing and i trusted her, seeing how gorgeous her makeup looked on her. Overall, Ruby was very patient with me, very kind and generous with my sample foundation (tarte) which i am now in love with. Wish there were more people like her! Thank you Ruby

So if you love makeup who do you choose. Do you choose Sephora or do you choose Ulta? I choose…read moreboth. My local Sephora inside of JCPenny's is pretty cool. The ladies who work in there are always so helpful. They always seem to have the product I'm looking for and the return policy is great. I bought a new primer and after two days realized there was no hope for it. I took it back to Sephora and they gladly exchanged it for something else. Lets not forget to mention their sales for the VIB. They also have a really cool rewards program that allows you to exchange points for trial size items. Sephora is definitely someplace to check out if you're into the beauty scene.

Just happened to be in the neighborhood and found this little hidden gem! Very nice customer…read moreservice. Very personable and friendly!! The store was very clean and well put together and I felt welcomed and not rushed to just hurry up and bye. I will definitely be back!!

Black owned beauty supply. Owner is super knowledgeable about different products and can suggest…read morewhat to use based on your needs or texture if asked. Very friendly, welcoming and open to questions or concerns about beauty products. They are not overpriced at all! Most products are priced comparable to Walmart or target but you will not get the service you get here at those places when it comes to beauty products. I will shop here every time! Great amount of quality products.

I'm so excited about my purchase! Let me tell you...from start to finish , I had a great experience…read morewith this company. Excellent customer service, matched with an excellent product - win/win situation for me. I chose the fearless and authentic oil scents and love the affirmations that they came with. This brand has a new loyal customer, and I highly recommend you try them out!

First and foremost, I consider myself a fragrance snob...generally have on serge lutens, acqua di…read moreparma, le labo, etc. I was looking for smaller fragrance brands to support, found I'M/Scent all I can say is wow! I did a small purchase of 3 scents from their 'For All' collection, I get so many compliments, somehow people can smell me through their masks. A little goes a long way, I wish nothing but success for this brand, especially seeing that they're based out of a city I grew up in.