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    Rodda Paint Co. - Progress

    1.0 (1 review)
    Open • 7:00 am - 6:00 pm

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    5 years ago

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    The Home Depot

    The Home Depot

    2.4(181 reviews)
    2.1 mi•Southwest Portland
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    I visited this location September-October 2026. I bought things…read more Inquiring staff in rows, I asked for an item. They solved it with extreme customer-focus. They solved it by their employee training store manager philosophy. Focus on the customer.

    Home Depot has mastered the art of taking your money and disappearing the second there's a problem…read more We bought a water heater from them, paid a licensed plumber to install it, and the garbage they sold us turned out to be defective right out of the box. Naturally, we contacted the store expecting them to stand behind the products they profit from. Instead, they immediately hid behind the manufacturer and acted like none of it was their problem. So apparently Home Depot's business model is: Sell defective products, collect the money, dump the customer onto someone else when things fail. Amazing system. Truly. Anyone can make money if they never take responsibility for what they sell. And this wasn't even a one-time experience. Nearly everything we've purchased from this particular store has had issues, defects, or outright failures. Getting anyone there to help is like talking to a wall. No ownership, no urgency, no accountability. Just endless "you'll have to call someone else" nonsense from employees who clearly have been trained to avoid responsibility at all costs. At this point, it feels like Home Depot is less interested in customer service and more interested in being a middleman for defective junk while leaving customers stuck dealing with the consequences. Companies like this wonder why customers stop coming back and why people are abandoning big-box stores. Here's your answer: People are tired of paying premium prices for garbage products and nonexistent support. Absolutely pathetic customer service.

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    Al's Garden & Home

    Al's Garden & Home

    3.6(110 reviews)
    5.3 mi
    •$$

    I'm a little late in posting this but it's still important to me. On a visit to Al's in Sherwood…read morethe staff was buzzing. Moving things around and doing daily duties. It was the first time that no one asked if we needed help or if we were looking for something. At one point we did need help but the busy workers just walked on by. I was purchasing several delphiniums and one was falling over. I was trying to find out if someone could find a stick or something to hold it up. The answer was no at least three times. We went to the register and paid and asked one more time. Still no. I then out of frustration walked back to the house plant department and found Julie working. She kindly left what she was doing to find a stick. By then Mike from trees and shrubs was helping too. They supported my beautiful plant and securely tied it. I said to them "thank goodness, I finally got the excellent AL's customer service I've come to expect". They told me they were the longest standing employees there. Thank you to both of you for taking a very frustrating situation and turning it around. I hope the family knows how lucky they are to have you.

    I bought a bush early in the summer (June). We planted it with fresh potting soil, loosened the…read moreroot ball, and watered it well. (We had to cut off the original pot, as it was VERY root-bound.) When it began to die, I used the "contact us" form on Al's website to send photos and ask for advice. They never answered me. After 4 days, I phoned Al's, and the guy I spoke to was dismissive and obviously knew nothing. All he could say was "Well, we have had some hot days...." And then he told me if I dig it up and return it (in the pot it came in) I could get a refund or exchange BUT ONLY IF IT'S BEEN LESS THAN TWO WEEKS. Because of their delay, it was more than 2 weeks by then. Customer service does not exist there. Not going back.

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    Rodda Paint Co. - Progress - paintstores - Updated October 2026

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