Lady who answered the phone was rude. She told me that they would have to do a "diagnostics" to…read moredetermine the problem, & that was fine with me. However, she couldn't give me any kind of estimate for the price of a "diagnostics" (nor did she even try) & when I explained that I couldn't just bring my car in without having any idea of what the initial diagnosis may cost she simply hung up the phone on me. I was stunned by her rude attitude & callous way of doing business. I'm a senior citizen on a budget & I prefer to have at least a ball park figure in mind before I make a large purchase of any kind. Very rude first contact with this business that did not promote any kind of trust in this business.

I visited the Morgan Ave location today for an "emergency"…read moreVisit. I was traveling from out of town and needed a quick Repair made to the undercarriage of my car before traveling further. The service attendant quickly got my car in for inspection and the mechanic, Dean, resolved the problem for me in no time! They showed me the problem and gave me repair options. They were so helpful and kind. I will always recommend these guys/location to anyone who needs car service here in Evansville.

They lie and take people in front of u especially if u r a woman. Didn't reset the sensor for car…read more Wasted 2 and a half hours of my time!! When they did finally start on my car they stood around like they were on a break! Worst ever!!!!

I have been here many times, back in 2019 had the same situation where they left a giant scratch on…read moremy door but they refused to fix it saying it was already scratched. Didn't feel like arguing so just let it go & paid to have it fixed myself. Today went through the car wash, was at the vacuums and noticed several scratches on my hood that were not there previously. I proceeded to talk to the car wash employee who mentioned it was just a "paint crack", arguing with her wasn't going to get me anywhere again so just left & went to the shop to get a second opinion. The guy at the auto shop said it was 100% caused by the wash, more than likely by rocks stuck in the washing equipment. As someone who had the unlimited car wash pass for 2 years & been here countless times and this being the second time this has happened & Lucas Oil claims it's not their fault, I will NEVER return. Don't go here to get your car washed unless you have a shitty paint job to begin with. I recommend BOSS car wash on the north side or buggy bath on N Green River.

They took advantage of my daughter who is a first time car owner. She didn't know how often to get…read moreher oil changed and they charged her $237 for a synthetic oil change (and every air filter) after she had only driven 2000 miles since her last visit there. Manager Kyle said it was her fault and wouldn't even offer a coupon for a future visit. Awful customer service

Went to have an oil changed and was greeted by Andrew Devin and Heavenly they was all super great…read moreand Devin explained everything and was training Heavenly and she never gave up even if she couldn't figure it out she kept trying she's going to be super great at this job and she is so friendly everyone was and helpful quick and efficient

Fast service, friendly workers. Great location and hours of operation. Have been a customer over 5…read moreyears

Fast friendly service. Guys are very knowledgeable and prices can't be beat! Can't go wrong…read morechoosing this establishment.

This place is great! They go above and beyond an oil change. They check the air in my tires, wash…read moremy windows, vacuum out my car, and take good care of my baby. I'm always impressed by their efficiency and professionalism. Joshua was especially nice and communicated very well. I will definitely be back!

Having been in the automotive business for over 40 years before retiring I was totally impressed…read morewith Quality Automotive and the services performed on my Jeep! They were knowledgeable and kept me well informed on the problems and costs. Absolutely the best ! Marty C.

One star review ​…read more ​ that's what I initially gave Quality Automotive . Unfortunately I had an emergency with my vehicle it needed to be towed to a shop quality was the closest and had some of the best reviews in town . I called quality spoke to the owner confirm dropping my vehicle off after hours . He told me it would be a week before it could be looked at which I was fine with . A week goes by I stop in just to check on status. To my surprise no one knew where my vehicle came from . and ​ considering "having t towed" I was told . At this point I was slightly aggravated . Now the front desk and waiting room was packed parking lot was full phones were ringing off the hook . The frustration was not only on my end . After a back and forth reluctantly they got my truck repaired. t wo calipers and brake lines ​ in 2 days. Which I was impressed with and the price tag was not ridiculous very reasonable . So The Exchange I had at the front counter however still aggravating was not worth noting. my truck was fixed I was cool 5 months later I have what appears to be brake fluid all over my rims on the sides where the calipers were replaced. Then I looked up their number Yelp review popped up so I gave him a one-star review. wrote another long story such as this one about how horrible they were ​. After my review I called quality to discuss the problem. they asked me to bring in my truck the next day . After looking at my truck determining the calipers and the brake lines were done correctly there was a domino effect from axle seals blah blah blah pretty much the ​ emergency messed up a lot more than initially known​. Long story short after diagnosing the problem fixing rear seal and front seal on axles replacing two calipers and brakes in less than a full day . I get my truck back expecting a outrageous price tag . To my surprise it was barely $100 over the initial estimate. And I know the calipers were an absolute bear to get off they could have charged me way more on labor . Customer service was way different this round actually spoke with Jeff the owner about my one star review and that is why I wrote this long post . The timing on our first encounter wasn't the best timing for either one of us. But the second round they actually lived up to their name these guys actually are quality and they are reasonably priced. I appreciate Jeff saying something to me about the review. Rarely ​ do we business owners have the opportunity to discuss our respond to these review sites and quite frankly I'm disappointed in myself for even giving one . But my ego got the best of me. So far all is good with my truck. Jeff was to the point and honest . That is a rare thing to find with mechanics ​ if I'm not black listed because of my first review I will definitely continue to use these guys to work on my vehicle .

Great experience getting an oil change. Staff was very respectful and attentive. The lane even has…read morea timer so you know how long you have been serviced. Would definitely recommend to family and friends.

From the owner: For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive…read morevehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Newburgh.

You want to trust the folks that fix your car? You want quality service at an affordable cost?…read moreThen, go see Muffler and Auto Express. I have been there several times over the years. And every time, I am more than satisfied with the work they do. I will always remember the first time I went there with a muffler issue. And the mechanic (maybe the owner?) showed me what the problem was, told me my options, and asked me what I would like to do. That impressed me. And the job was top notch. Honesty. Expertise. I highly recommend this local business.

Not the same with Danny Hayes being gone ! Danny was the Leader, the glue, the Honesty, the Talent…read moreand the great Customer Service Director,,,, not nearly the same !

I've always had a great service experience but Thur I had my oil change, then Friday I heard a…read moreflopping noise coming from underneath my vehicle. I got home from work Friday and looked underneath the vehicle and am not sure if the broke a clip on the cover but it was not put back correctly! Now am not even sure if they put the correct amount on oil on the vehicle because it's flunctionating a bit.

EXCELLENT SERVICE! I usually take my car to the dealership to get an oil change and a tire…read morerotation, but went to Valvoline this time and their customer service and friendly attitude really made me feel taken care of. They are experienced, very knowledgeable, & thorough! They also have coupons online(:

Had an issue with my window & called several places a friend referred me to. Everywhere was booked…read more1-2 weeks out, including Dartt. They were the only place that asked what the issue was, assessed the time it could/should take & understood that driving with your window down for 2 weeks wasn't ideal. They got me in day-of for an assessment & said they could go ahead & get it fixed that day. Service was fast, friendly & very professional. Likely won't go anywhere else in the future.

Waiting on your car here, even though anyone who has ever been to a mechanic shop knows that it's…read moredreadful at times, is very comforting. The biggest reason for that is the people working here are very friendly, honest, and personable. The family running the shop takes great pride in it, and it shows in how they treat their customers and their work.