I first found out about Hearthside Fireplace & Patio on Facebook in April of 2020. I was interested…read morein one of their Caldera Hot Tubs display models that they were selling at the time. I talked to Sean and he answered all of the questions that I had before I decided to go to their showroom to look at it in person. I stopped by the Holliston store after work in April and I was impressed by every employee in the store practicing social distancing, wearing masks, etc. during the peak of COVID-19. I looked at the hot tub in person and it was everything that I was told it was before I got there. The salesperson was very friendly and answered all of my questions that I had about the Caldera Spas. The salesperson was not pushy at all. I ended up purchasing the same display model a few days later. Josh came to my house to perform a pre-delivery site survey and drop off the electrical service panel a few days after that. A couple of weeks later, the Hearthside Service team came to delivery my new hot tub and install all of the accessories on it. They were all very friendly and cleaned up after themselves prior to leaving. I have had a very positive experience with the purchase and delivery of my new Caldera Spa and highly recommend Hearthside Fireplace & Patio! I can also highly recommend the Service Team over at Hearthside as well. I have had a couple of issues with the my new spa, but that was to be expected as it was a display model and a couple of years old. The technician that comes here is very friendly and always leaves everything exactly as he found it and cleans up prior to leaving. I recently had an issue with the Topside Control Panel on my hot tub which was causing the hot tub to shutdown and the temperature has been below freezing. The heater was unable to operate due to the faulty control panel and I was worried that the water inside of the hot tub and plumbing would freeze leading to more problems. Hearthside was able to get a technician in within the same week to figure out what was causing the issue and what they needed to order. Hearthside then ordered the part and was back here to replace it only a couple of business days later. The hot tub is now good as new. I am very impressed with their service and response. Hearthside was able to expedite the shipping on the new part that I needed even during the COVID-19 pandemic and they were also able to get the technician back here to replace it as soon as it came in. When you are purchasing a new hot tub/spa you want to make sure that the dealer is going to service it after you purchase it as they are the ones that honor the manufacturer's warranty. I can safely say that Hearthside will service your hot tub and honor the manufacturer's warranty if needed. If you're looking for a new hot tub, I would not hesitate to checkout a Caldera Spa at any of Hearthside's locations!

They were available fairly quickly. They came when they said…read morethey would. They were quick. They got the job done. They were not the most expensive.

Natural Gas Fireplace Inserts need Periodic Maintenance…read moreAfter 5 years of perfect service from our unit, this 2022 season, we had the gas fireplace not starting up. Lunkers/Nuno came.. and found the problem was the fireplace gas fittings/etc just needed a CLEANING. So, like any appliance, over time, you'll eventually need the setup checked and cleaned (like a furnace), just so you have a reliable fireplace during the winter season. Nuno recommends every 3-4 years.. have him come out and check it and clean it (he takes it all apart, cleans everything so it's like new).. About $300 every 3-4 years.. it's less than a single tire for some SUVs. Worth every penny.

My family and I are so pleased and thankful for the work Lunkers did for us to replace our broken…read moregas fireplace. From the initial call, all the way to the final installation, Lunkers took the time to answer all the questions we had, help find the best gas insert for our needs, ensure we understood what other contractors would be needed for the project, and install a beautiful unit for us with a full tutorial. It was a pleasure to have such personalized service as well as to be able to support a local business. Thank you, Nuno and team, for all you did for us. Our whole family has already been enjoying our beautiful, new fireplace.

Wayne did a great job inspecting the chimneys in the antique home we're looking at and explaining…read morewhat was going on with them.

These people are a bit dodgy. They make one sided appointment and then call you up and say…read moresomethibg like "just calling yiu to remind you of the appointment you made." They did this to me are were snarky and rude about it when I suggested that I, in fact, did make an appointment. Call somebody else to clean your chimney. Anybody else. The answer from these folk below highlights their lack of customer concern. The actual fact is that I was snapped at on the phone by 2 different people all *telling* me that I made and appointment. This is farcical because when they finished my initial service I was fully of a mind NOT to call them back or use their service again. The idea that I made an appointment with them is preposterous. I'm will drop a similar review on Google and related sites so folks know. If the people who were snippy with me on the phone want to send a couple of apologies that would be the proper course of action. Otherwise, avoid these folks like a chimney fire.

The manager, Greg, was great! I found him polite, clear and responsive- and prompt in his…read morecommunication when answering my many inquiries while we narrowed down our choice. Ultimately, we chose the Escape 35. It's beautiful and toasty. We used our own contractors for gas lines and electric which was the only glitch in the process, but I worked through it and we love our new insert.

Never used them before. I now have had a gas insert fireplace for many years now. Our fireplace…read morewas cleaned when the gas insert was installed by Sunline, who are no longer in business. They used to be on route one and were wonderful to deal with.

We had a last minute request for a catalytic converter for a wood stove. My dad didn't know the…read moremodel of the stove but they helped us figure it out over the phone and then they saved the part we needed until it could be picked up. Since it was the last one they had and it's freezing here, that was much appreciated. Staff were quick and friendly.

We had a horrible experience with a local fireplace store, so my co worker referred me to this…read moreplace instead. We not only had superior customer service, but we purchased and had our new gas stove installed within a week! We had been waiting for 7 weeks for the stove from the other place. I wished we had referred to the yelp reviews before using the business closer to my house, it would have saved me a lot of aggravation and I would have been able to enjoy the use of the stove for the holiday season.

Thank you so much to OCS for coming out. The whole process was simple, from scheduling, to getting…read morean estimate and ultimately having the work done. Most importantly they came when they said they would, which shouldn't be unusual but is. I really appreciate the honesty the tech provided me (Ken I think it was). He fixed two things with my chimney that a lesser repair person might have tried to upsell me for no reason.

This has to be the most unprofessional experience of any business I've ever encountered. Because we…read morewere not satisfied and were charged over $500 for work not done, my husband and I gave this business a bad google review. (After requesting a refund that was refused). Unfortunately, when you own a business you get good and sometimes bad reviews. The owner was so mad at the review, and that my husband voiced his frustration on his personal social media, she contacted his employer through facebook. She harassed his employer continuously to let her know her feelings about my husband's character and that she wouldn't support her business because of his involvement. She was literally trying to get him fired for bad reviews. I owned a business for 10 years. I got a couple bad reviews along the way about employees work and had requests for refunds. I did so willingly because the customer satisfaction outweighed my ego. I would NEVER call a clients employer after they left a bad review to voice my personal opinion of them. It's absolutely insane that the owner took this route instead of just refunding the money. The owner did offer to have someone else come to do the work but our trust in the company had been diminished. We wanted a second opinion and got one. That's also the prerogative of the customer.

Highly recommended !!!! Fair price for small repair . Livia…read morewas super nice to help us booked our next day appointment! The work team came on time , they fixed all the chips on our quartz countertop including those chips we didn't noticed !! We are so pleased with how professional they were!! everything fixed within 30mins and dried in 15 mins , they clean up after too !!! Now, We are ready to use the countertop right away ! Awesome !!!!! Thanks to Livia, the owner & your work team!

This company installed granite countertops in my newly remodeled kitchen seven years ago. While the…read moreoverall work was acceptable, the seams between the granite pieces were not properly sealed. Unfortunately, I didn't realize this at the time and ended up spending thousands of dollars repainting my cabinets, only to recently learn from another contractor that water had been seeping through the faulty seam all along, causing additional damage. When I contacted the company, they asked for $300 to reseal it, which feels unreasonable given that this appears to be an installation issue. I even offered to wait until they were working in the area, since it's a quick fix, but they were not willing to accommodate. I would recommend looking for a company that stands behind its work and provides better long-term support. Also, if possible, avoid placing seams near the sink--what seems like a minor detail can lead to significant damage over time.

Great service. Clean. Didn't upsell. Fair price. They know how to do the job. Excellent…read moreresults.

Outstanding Service. Needed work done promptly as current…read more selling home and buyers inspector noted missing chimney cap. They were able to schedule me in within a day. Showed up right on time. Their system sent notifications letting me know when they were on their way and estimate arrival time. They surveyed, and immediately quoted the work. They did not try to overall sell me they understood the situation. Fixed some cracking in the mortar on top of the Chimney, as noted by inspector and installed new Chimney cap. Everything done in a few hours. Also they are providing an invoice with pictures so I have documentation of what was done.

Great services! We have been using Royal Fireside for 4 years and we are very happy with our…read morepellets and their deliveries.

bought a stove pipe from this company which purchased from sterling distributors Uxbridge Ma. for a…read morewood stove insert. The pipe unravelled prior to us hiring for install. We brought it back and he stated he would have a check the following week obviously seeing the pipe upon return and knowing this is NOT NORMAL to happen being a professional in the field. He called the next day and said he was not issuing a check. Reason being it was not professionally installed(HE KNEW IT WASN'T INSTALLED AND COULD CLEARLY SEE THE PIPE DID NOT HAVE A SCRATCH ON IT WHEN RETURNED). It was NEVER installed. NEVER put down the chimney. He also got rid of the box the pipe came in and had to retrieve it from the trash he also failed to return a part of the kit the flashing and chimney vent... saying we already had it. WE did not and have no reason to hoard random pieces for stoves(he does though) I spoke with Duravent who made the pipe and they said it could be put in for reimbursement or replacement. But that he had to do it not me. We have been in contact with Sterling Distributors to no avail the owner states we need to deal with Royal fireside. I have put a call in to them and will update where this goes. I will not give up on what is right even if it means losing out of pocket.