I am actually leaving this bank after 15 years with them. In the past 2 years I've had 4…read moresituations where they have given my money to an unauthorized 3rd party in an electronic transaction, all over $100 each. In general I've been treated very discourteously by their mortgage dept. and their on line banking dept. The straw that broke the camels back was just recently when they tried to take an "overdraft" penalty payment over a weekend seeing that it might happen on a Monday while not allowing an auto deposit that would have covered it. When these people were Brockton Credit Union they were they were customer oriented and helpful. Now that they've grown in to a full blown bank all of that has gone out the window and I'm done with them.

From the owner: HarborOne Bank, headquartered in Massachusetts, has $5.36 billion in assets. For over a century,…read moreHarborOne's mission has not wavered...total commitment to our customers, our communities, and our colleagues. Today, we serve communities in Massachusetts and Rhode Island with the very best in personal and small business banking products and services delivered through our network of full-service banking centers, and an extensive suite of online, mobile banking, and cash management services. We provide mortgage lending throughout New England as the parent company of HarborOne Mortgage. Our Commercial Lending team is comprised of seasoned veterans who specialize in meeting the needs of today's business leaders who need "big bank" services with the local bank feel. Loans, lines of credit, cash management services, and commercial real estate are our areas of expertise. Our lenders are headquartered at our Corporate Office in Brockton and at our Commercial Loan Offices in Boston and in Providence, RI. HarborOne was established in 1917 as Brockton Credit Union, changing our name to HarborOne Credit Union in 2004. In July 2013 HarborOne converted to a bank to provide more opportunities for growth and to better meet the needs of those who wanted to do business with us. Deposits are insured by the Federal Deposit Insurance Corporation (FDIC).

It's a bank- who goes there any more? I hadn't been inside a bank for years before opening an…read moreaccount at CHB. And I opened the account simply for convenience as the branches are spaced across the South Shore where I frequent. The best thing I have experienced here is the customer service. Friendly, professional people help you out with whatever services you may need. No one turns their head, pretending to not see you! This makes it easy to get in & get out, particularly during the pandemic. At my local branch, the interior is still locked with the lobby ATM open. Twice now, while paused in what I was doing, bank personnel have opened the door to see if I needed assistance (i did). Just opened the door without me banging on it! Like - I was a customer who needed help! The ATM gives $10 bills, the employees are helpful & courteous and they give a decent rate of interest. My short wish list is checked off at CHB!

From the owner: At Coastal Heritage Bank, our focus has always been on supporting community growth by serving…read morecustomer needs. This focus defines and differentiates us on the South Shore. With 11 convenient branches, a comprehensive range of personal and business products, an experienced team of financial professionals and 24/7 online and mobile banking services, we stand ready to help you.

Lost 2 business accounts and 2 personal accounts with a long time (26yr) customer all because they…read moreclosed the business night deposit box, started IDing to deposit money into my OWN account, not withdraw, deposit! And when, as a small business owner, I asked why it had become so not small business friendly the manager, Ashley, simply responded "We're moving into the future". Talk about alienating a small business owner with terrible customer service. Well, they can move into the "future" I closed every account and MOVED my money to a bank WITH a night deposit box AND they are NOT IDing me to deposit money into MY accounts.

Once again, I have been blocked from my business online acct, with no explanation. Try setting up…read morea new password, nope, try contacting customer service online and by phone and am told in both places to go to citizensbank.com and log in to reach them. Duh, if I could do that I wouldn't have wasted two hours trying to do business through this antiquated system. When rating them I chose one star and that indicates "not good" Actually "not good" far exceeds this bank's performance and attention to customer service. If you are choosing a bank....RUN FROM THIS INSTITUTION

I tried calling the Hingham branch. My call was routed to India. Someone in India wanted my…read morepersonal information. No thanks. I tried calling again. I was given a recording: no one is here, please call again later. What kind of business would treat their customers like this? Why can't I simply call the branch and talk with someone IN HINGHAM? What is the big deal?

I worked with Mark today on processing an insurance check. He was extremely helpful and took the…read moretime to answer all my questions. The professional manner in which he went about assisting me was outstanding! Thanks Mark

This bank is absolutely useless... the man with the accent always standing around the lobby is…read moreUseless and unhelpful ... I've gone in this bank several times and he would not give me the help I needed nor even let me talk to an associate .... I always wind up having to drive to the brockton bank where they actually want to help the Customers not sending them away telling them to just use the app.... I've 3 different interactions with this man and they all ended the same way... "just go on the app.. " no thank you I'd rather be helped by a real live person.....

The worst - impossible to get anyone on the phone - that's after you have to listen to a recorded…read moremessage - they should just record a message that says "don't call us because we don't care.

Colonial Federal is the best bank for customer service and believe me....I need that!! Kerry, the…read moreWeymouth branch manager is my go to person and so helpful with all of my banking needs. I'd give more that 5 stars if I could!!!!!

From the owner: At Colonial Federal, customers are our most important asset and our goal is to offer you a sound…read moreand solid place to do business. We utilize technology to enhance services while retaining the personal touch and great atmosphere that our customers want. What makes us different from other banks is our employees. Our genuine concern is that you are treated fairly, and with dignity and professionalism. This has proven to be a good formula for success in the past and will continue into the future. We remain committed to our customers, and continue to provide the highest possible level of personal, friendly service. Treating people with respect is what we have always done. It's why people make Colonial Federal Savings Bank "their bank"

I was attempting to get a letter listing account details for business purposes and the bank…read morerepresentative was very helpful to me over the phone. I will meet with her in the branch the following day for the letter.

Every time I have attempted to do anything more complex than a simple deposit or withdrawal is a…read moreproblem. Plus I hate some of their policies such as freezing savings accounts if there is no activity for a year. I wrote to the top complaining about their policy and I found out a year later through the grapevine (another employee) that the person I dealt with lost their Christmas bonus because of my letter... even though I specifically said that the person was polite and professional. They also had a hard time reactivating my account. Customer Service staff are nice, but why is everything a problem here? Based on my experience I would avoid Santander, not only this branch.

I have been an Abington Bank customer for almost 15 years. This branch in particular has never done…read moreanything to help me. I do not recommend doing any of your banking here. I will no longer be doing any business with them. Terrible customer service.

Love the personal service that Abington Bank provides! If you are from Abington and DON'T do your…read morebanking with them, you are doing yourself a disservice.