I have always had such a wonderful experience at Zipline, the employees are always so helpful. Tyler was so kind, considerate and motivated! I also have had great experience with the management when they responded so quickly when I needed to inquire about lost keys. A+ service at Zipline!! read more

This place is going downhill... I've been a member for some time now and every time I come there's something "wrong." If it's not the air compression, it's the vacuums. The worst is the towels they provide... they either have product on them that leaves a weird film on your car from other users wiping the shine with them, or they smell terrible like mildew because they are still damp and wet and just sitting in the bin to grab one; or both. Plus when looking on my account I saw the price of my membership get increased without any formal (email or text or call) notice provided to me. Will likely be canceling unless things change asap. read more

This car wash is downright awful. My car was in a worse condition than when I entered. They use extremely hard water in their wash cycle and none of their microfiber rollers worked, so my car left the wash with tons of hard water spots all over my windshield, windows, and back of the car. Lastly, this is one of the most expensive car washes I've been to, as they charged $20 for an "ultimate" car wash. Well, I'm ultimately disappointed, and will never bring my car back here. I suggest you do the same. read more

The people working definitely are chipper & have always been in good spirits. Often times I have come (since I dreadfully am a member) vacuums we're down, entire car wash was closed due to malfunction, no pre bug wash. Since I have the $30 membership which I've been attempting to cancel for the past 3 months , I run my car through the wash twice per visit because it's never completely clean after the first drive through. Rocket, I've got to keep money in my pocket & wallet. With that said I'm placing your business on fraud alert w/my credit card. I cannot cancel anytime if I'm not satisfied because you make cancellations nonexistent. read more

The actual, mechanical car was is fine. It was the guy at the toll booth that needs some training in soft skills. I told him I had been there before and wanted the express wash. Of course he went into the sales spiel for a membership. I told him I had heard it twice before and just wanted the wash, I had groceries in the car. He said, "You'll have to hear it every time if you're not a member"!. He continued, trying to strong arm me. I told him I can't afford one more monthy pymt...he continued to argue. That's enough to make me stay away. There's a car wash on every corner in this town. read more

Canceled in person because their voicemail is always full nobody answered the number and is still getting charged. Clear your voicemails went in person said it was good why am I still being charged?? read more

Terrible service. Staff tonight was rude and could not be bothered to look up our car or phone information despite having a monthly membership. We are cancelling and will not be back. There are way too many car washes in Woodcrest to tolerate, let alone pay for poor customer service. Cancelled my membership immediately and will go to a different place. read more

DO NOT GO HERE. They are liars and will steal your money. They are crappy people. We signed up for a monthly subscription then had to cancel and we are still being charged every month. We've tried to go talk to them and they are using lines like, " have no record" and won't refund us. What a bunch of bullies and a*%holes. The completely inept 20 something year old that helped us was rude and unhelpful. What's with these businesses these days?? So disappointing. I recommend the car wash off Arlington by target in riverside if you are willing to drive there. read more

This windshield wiper is supposed to be on my windshield. The last brush wiper pass tore it off. Cancelled my membership, not worth the gamble of having something break at every visit. read more

Rocket Carwash - This windshield wiper is supposed to be on my windshield. The last brush wiper pass tore it off. - Car Wash Near Me - Riverside, California

Waiting over an hour for car wash, only 3 guys drying cars yet they keep washing them. Very mismanaged operation. Employees drying cars are so slow.... read more

These are not friendly people. They are working only for the paycheck. There are too many carwashes around. To compete other places, service is important. read more

Started coming here when it was Zipline Express Carwash. At that time, Travis, Sierra and the original staff were great. Now that Rocket Carwash has taken over this place has really gone down hill. The original staff is still great to deal with but Hugo and all the new staff are horrible. With the extra employees you would think customer service is better, but it got a lot worse. New employees are commonly standing around together while the original staff is running all over trying to help customers. Rocket really tries to push their membership on you once you arrive. You almost feel forced into signing up. Rocket has performed "upgrades" to the Carwash, but every time I go through the car wash, something is broken or not working. They were closed for almost a month while still charging their monthly customers a fee. Once reopened with their upgrades, I witnessed a car get stuck inside and the brushes come down and damage their car. Probably going to try a new Carwash business in the future. So sad because Zipline was awesome. read more

We love this location. The workers go out of their way to greet and help us. They've made it a point to know our names and help with extra needs. read more

Place is just plain and simple bad car wash not only place is taking an advantage of the customers by not providing clean soapy water also Management will come over to the car and harass you as we'll went to wash my car Sunday manger came over and ask me to not to use the brush clearly I had my own brush I feel bad for this guy because his job is to go around harass the customers also my car start making a noise from the front driver side wheel after I go through the car wash I suspect car wash track cause my wheel to go bad Don't get fool by the bright colors and get damages to your vehicle I would recommend chevron car wash instead this location Only reason I give one star I have no choice to give 0 or - 5 stars read more

Rocket Carwash - Dirty water has not changed for long periods of time - Car Wash Near Me - Riverside, California

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Great car wash and they keep it very clean! Vacuum works well and you can buy a rag for $1 and they will exchange it when done with a fresh clean one read more

Rocket Carwash - Car wash - Car Wash Near Me - Riverside, California

Been going here for some time now. The employees are always very helpful and kind but today is my last day going here. I had to cancel my membership due to the fact that my windshield cracked while in the car wash and that they stated they are not liable for it. I understand it's a risk you take when going to these type of car washes but now I get to replace my windshield which is more costly than if I went to a hand car wash which might have not caused any damage. JUST BEWARE EVERYONE THAT THIS KIND OF DAMAGE CAN HAPPEN TO YOU CAR AND YOU ARE RESPONSIBLE TO FIX IT. Added edit from owners response: Thank you Karl K. For your speedy response. I wanted to clarify that my car did not have a crack when entering the car wash (and you may check your cameras your employee let me know you have to view) and had a crack once I exited the wash tunnel. So it did not "crack more" like you stated. And thank you for explaining to be how to educate myself using YouTube. I understand science and even in my review stated that I understand you are not liable but wanted to make sure everyone attending these type of car washes also understood that this does happen and not worth the risk. Also thank you for pointing out the fact I need to maintain my car. I actually maintain my car very well hence why I got a membership to upkeep the cleanliness of my car as well as all the other aspects of my car. Thank you for showing your true self/personality through your post. It comes off very condescending and unnecessary as in I already stated I was not holding you reliable just forewarning others to go at their own risk. No response on your behalf was necessary or a simple sorry we are not liable would have sufficed. And to take your own word of advice... maybe watch some YouTube videos on how to treat customers via social media. It's very important because now everyone on Yelp can see how you speak to customers and should not support your business. Have a wonderful day cracking windows and blaming your customers it's their fault by not maintaining their cars! read more

Rocket Carwash - Crack on windshield from car wash - Car Wash Near Me - Riverside, California

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This rain has done a number on my car and has been driving me nuts for the past week. Even though the rain will be back I couldn't wait another day to get my car washed. So thankful for Zipline's hard working attendants!! to get to go through Zipline's attendants are putting in extra work to clean up the mess mother nature made of my car! read more

This car wash was just bought by rocket car wash it looks like . I always loved this car wash, but it looks like it has gone down the drain. They raise the prices. Today they were out harassing people to force them into a monthly and then, when you say you don't want to do it, they're looking at you and saying things to make you, feel like you don't know what you're talking. Put my car through the car wash and they did not even bug prep my front end except for my back window. At the very end of the car wash the drying wheel that comes down to dry the top of your car never even came down. After I got done, my car still looks dirty ,what a waste. read more

Rocket Carwash - Still dirty exterior - Car Wash Near Me - Riverside, California

My car is clean and dried with this help of Osmar This is a very efficiently run business. The young men working here are very helpful and friendly. And They also offer bug prep. read more

Rocket Carwash - Big prep option when you start. - Car Wash Near Me - Riverside, California

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This car wash is the best!!! The employees even help me reattach my bumper when it falls off sometimes. Great price for the monthly wash!!! read more

Rocket Carwash - Car Wash Near Me - Riverside, California

I'm still getting emails from the local Rocket Carwash here in Riverside California and they want me to update my credit card information so they can charge me for my subscription. They don't communicate with their home office in Nebraska so it's like dealing with two separate companies! It's the worst customer service I have ever dealt with! read more

On or about April 12, 2022 I requested my subscription be canceled. However, I was charged my subscription of $23.99 on April 22, 2022 and then again on May 23, 2022. Today, June 7, 2022, I sent another text to Karl reiterating my request as well as a demand to be reimbursed for the April & May charges. All of this began as a result of the car wash damaging my car. However, the claim was denied as my car "was too old." Rather, Karl requested I send him my email address and he would forward "some car washes to help you out." That same day I forwarded my email address. I have yet to receive these washes. At this point I no longer wish to conduct business with this organization. I just want to be reimbursed for the charges and my subscription canceled as requested. read more

They have all the services available great car wash except I signed up for membership and it was a headache to cancel the membership. After canceling the membership they still charge the credit card. read more

Terrible customer service!! DO NOT SIGN UP FOR THE MEMBERSHIP, You will never be able to get out of it! Have been trying to contact them to cancel and have yet to hear back from the company. I had to eventually cancel my credit card because they kept charging even though the car wash had been closed for a few weeks! read more

Do NOT sign up for their membership. It's incredibly inconvenient to cancel. Have to fill out an online form and once that is approved, you still have to call them to cancel it. After calling I am STILL getting charged. Their car wash also knocked my car's antenna cover off too. read more

Staff is great and they are always there to help when In need of assistance. Great car wash!

Zipline Express damaged the driver's side view mirror. They will not reimburse for the damage. Be aware that they will NOT pay for any damages that their machines create! Very unhappy customer. Consumer be aware! 5/6/22. read more

Rocket Carwash - Broken side mirror that the management refuses to pay for! - Car Wash Near Me - Riverside, California

Avoid any promotion. Seems like a good deal until you want to cancel. I cancelled on their website only for them you claim, they never received the cancellation. I called customer service the day that I was recharged after cancelling and was told that the contract was cancelled. When I never received a credit, I was informed that I hadn't cancelled in time to avoid another month's charge. When I contested, they simply ignored my emails. They lost this customer forever. I hope it was worth the $25 read more

This is update to a previous review. Unfortunately, this business doesn't take responsibility for machine malfunctions. I had recommended this place to my stepson. As his car was going through the drying process, the mechanical arm came down really hard and smashed his back window. Luckily, my other son wasn't sitting in the back, otherwise serious injuries or worse could've happened. The owner refuses to take responsibility and reimburse us or the insurance company for replacing the back window and repairing his trunk. I've cancelled my membership. read more

Rocket Carwash - Car Wash Near Me - Riverside, California

Travis is super friendly with a great work ethic! I really enjoy the bug prep stations and the free vacuums! read more

This car wash is convenient, reliable, and the value is worth the price. The service is great! The three workers I've met, Travis, Osmar, and, Hector, take the job seriously, but keep it friendly. I've even had my dealings over the phone with management or the owner and they were very reasonable and I was taken care of! read more

Osmar was great. Great experience Got a free towel and the wash is good enough for me not to have to do it. read more

Tyler and Travis were awesome to help me wipe down my car and even provided me with another dash wipe so I could clean my white steering wheel as well. read more

I used to love this place when it was Zipline. They were so friendly and it was a good value. Ever since it changed to Rocket Car Wash, I dread going there. They push the membership on me every time. This morning he just kept on pushing it after I told him I didn't want it. I've tried so many times but it's so annoying I can't anymore. I don't want to listen to their salesman pitch anymore. read more

Car Wash is great. Air sprays and Vacuums work really well. Staff are friendly and professional!!!! Updated review! read more

I visited this location yesterday (8/19), and went straight to work in a secured lot. I found this a bit later, and when I reached out to the business, it's via text messaging only (according to the business recording), and the response was extremely defensive, illogical, and downright non-accepting of any wrongdoing. This type of response tends to indicate many similar complaints from customers, despite the message saying that they've never received a complaint. I cannot recommend this business due to their customer service and interaction, not to mention the damage to my car. Edit: I'm so glad you responded, I was hoping you would. I've seen other replies of yours, and you cannot blame "bad primer" on everything. It's a Tesla - there's nothing wrong with the primer. I guarantee when you check your cameras, you will see it going in without it and coming out with it. I had absolute control of my car from the car wash until it was discovered, and there's absolutely else that could have caused that. Your customer service is absolute garbage, and I wish your business the best of luck as it will need it being run like that. You cannot attack every customer that has an issue, especially when you lie. Your Yelp page clearly states there's been other issues, yet you attempted to tell me the Woodcrest location had a perfect record! Laughable!!! Second edit: well Mr. Curt C., assuming it isn't a staged review, also said you did the right thing. He didn't provide any pictures, and I would also like your video footage reviewed. Again, that is way too straight of a line to just be faulty primer or bad paint. It's from something getting dragged against it. read more

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Love this car wash. It's quick and easy and if you have a membership you can come as many times a month as you would like too. The dryers could be a little better, but nothing a microfiber towel couldn't fix. Travis the assistant manager is great too. Very friendly and attentive if you need help. read more

Rocket Carwash - Car Wash Near Me - Riverside, California

Super clean business,super clean car!! Ulises and Travis dancing our car into the tunnel and making sure our car comes out sparkling really makes sure that we will always been back! read more

Rocket Carwash - Squeaky clean! - Car Wash Near Me - Riverside, California

My paint was damaged at this car wash because of the high pressure. I contacted the owner and he explained that the paint job probably had a poor primer which caused the peeling. He's probably right since I haven't experienced this with our other vehicle. Nevertheless, he responded to my concerns right away and took appropriate measures to resolve the matter so that I was a satisfied customer. I wasn't expecting him to do the right thing, but his solution was a pleasant surprise. While so many companies and businesses don't seem to care about customer service, I'm happy to sing his praises for operating a respectable business in our community. Therefore, I will continue to be a customer and would recommend this carwash for it's speed, affordable price, and convenience. read more

I really thought that this company was going to be a good car wash after they bought out the last company six months ago. The car wash that I went to was in Woodcrest. I just bought my Toyota forerunner and came in to get a car wash and also became a member charging me $34.99 monthly . How terrible this place is! First of all, service people upfront are very nice but are very deceitful and tell you lies about the program , they get you to pay for a monthly subscription and tell you that you can go online and cancel or change your membership anytime. That is a lie . You have to call the company which you are on hold for a long time or you have to go back to the car wash and speak with customer service to cancel. The big problem is that when I went through the car wash and coming out to vacuum my car. I noticed little scratches all over the driver side door. Oh my gosh! I put a claim in and spoke with the agent and she said somebody will be getting back with me soon. I got an email the next day telling me that it's not their fault and they deny my claim. they Showed me pictures of my car that was very blurry and circling the area telling me look there's scratches right there, but it was so blurry of course they saw nothing and I know 100% those scratches were not there. My car is brand new. I am so upset at them! They give me blurry pictures and tells me we deny your claim . what!!!!!! .I am so upset ! Rocket car wash is very deceitful and do not care about their customers but just to take our money. Do not go to this car wash.!! read more