I wish I could leave zero stars. My husband and I have been talking for a while about getting rock delivered to make a parking space at our house. As I drive by Rock World every day, we figured we'd use them.
We had previously driven in on the weekend and picked out what type of rock we wanted on our own. Today we finally decided to pull the trigger, as they advertise same day delivery. I first called earlier in the day while they were open. Instead of ringing, there's a nice recording with common rock pricing, business hours, etc. It says push #6 for more information. I did that, and it rang and went to a voicemail that said the voicemail is full, so I couldn't leave a message. I then finished running my errands and decided to stop by to see if I could speak to anyone. I pulled in a little after 4:30pm and their displayed sign reminded me that they closed at 4pm. As today is Friday and I'm off work Monday, so would be able to be home for a possible delivery, I decided to call again and hopefully have the option to leave a message with what we wanted so that we could get the ball rolling for Monday. I again listened to the recording and chose option #6 for more information. Surprisingly, instead of a voicemail, a man answered kind of rudely with "Rock World". I said, "Hi, I'm just inquiring about getting some rock delivered". He then said extremely rudely with a very sharp tone, "Well, we're open Monday through Friday 8am to 4pm like the recording says, and it's now 4:38". I was floored with his tone and that he said this so responded as rudely as I could muster, "Well I thought I'd have the option to leave a message but thanks anyway". He just said, "Yep" and hung up.
Here's a little advice - if you don't want people bothering you about your business after hours then get a business phone and don't have the number be your cell phone, because guess what? People are going to call after hours. Here's some more advice - don't be rude to your potential customers. I understand that our measly $500 that you could've made from us probably won't break you, but word of mouth is everything for a business. We will spread the word about how I was treated when I called to offer to spend some money with you. I don't typically leave reviews; however, I feel this one is warranted.
I am a 36-year-old female who is never rude to anyone and I was absolutely floored by the extremely rude service I received. We're taking our business and recommendations elsewhere. Good luck to you! read more