Came here for the first time after seeing all the positive reviews. I worked out the details with…read moreAndy over the phone and we worked through some things to save a little money as well. It was much appreciated as it was a larger job than expected. They did a great job and got the car back to me as soon as they could. I would absolutely go back here for service again.

THEY DESERVE YOUR BUSINESS!…read more Seriously could not be more pleased with these good folks. Best experience I have ever had with auto care. Andy and the team kept me updated about my vehicle the entire time, walked me through the work that needed to be done and the options I had going forward after the diagnostic. I never felt pressured at all. SO patient and kind! Priced really reasonably (also with warranty) and I was out and in pretty quick. I was so lucky to have been around this area when I needed work to my car stat. COULD NOT RECOMMEND ENOUGH!! Thank you guys!

This place really came through for me. I was having an awful time at the MINI dealership, and felt…read morehopeless so I called this place because it had great reviews about honesty and being trustworthy. That was absolutely the case! Kelly was incredibly kind and communicative, and they took my car in and got it back to much better shape for almost half the price MINI was trying to quote me. Its hard as a woman dealing with mechanics and being taken advantage of and I now will only be taking my car here from now on. I left feeling so much weight off my shoulders and very satisfied with the customer service. I could go on about how pleasant the experience was.

Add me to the long list of satisfied customers of European Road & Racing. I took my car in to have…read morethe condenser replaced after it was damaged by some road debris. They told me it would be ready by the time they closed at 6:30p however when I arrived around 6:15p they still needed to charge the system (which takes at least an hour). Unlike most places that would have told me to return the next day, the owner and two technicians remained until the job was finished. Since I live over an hour away this really meant a lot to me. Thanks ER&R!

Great experience at the West Ashley Gerald's. Prompt Desk service, and the wait to get 4 tires…read moremounted/balanced, installed was not long at all. Especially this was the Saturday before the "Snow" arrived in Charleston. It would have been easy to not offer service due to an early closure, but it was not. 5-Star service. Cb

This is a hard one to write. I've been a reliable customer for years, at least well over a decade…read more And I'm sad to say Gerald's isn't what it used to be. Let me start by saying the staff is always friendly. When you walk in, those working the registers, checking you in/out, etc. are always a pleasure to work with. While I have also had a positive experience with the techs, however, their attitude is not genuine. Recently I took my car in for new tires and an alignment. Long story short they put on the new wheels but said they couldn't do an alignment without first installing new balljoints, bushings and "might as well do the whole package and add control arms even though they're fine". Bringing what would have been a $600 job to $1,4000. Balljoints are $15-30, bushing $40- but if we wanted to do the "whole package" you're looking at roughly $200 max for a job that takes 1-2 hours. So where is the extra $600 coming from? Labor, right? Nope! Turns out Gerald's is overcharging an outrageous amount for parts. The numbers weren't adding up and I told them the new tires were fine and to bring my car down. I called a friend who has a renowned shop in Charleston for a second opinion because I had a gut feeling something was wrong. It was there he confirmed Gerald's was trying to screw me over and that my balljoints were perfectly fine and while the bushings had some wear, nothing was severe and they could have done the alignment. (Their shop successfully did it by the way with no issue and no issues popped up on my car from doing so. I also heard several horror stories from cars they had received after being at Gerald's.) I was able to inspect the balljoints and bushings myself and can confirm, everything was fine. Last year (January 2025) I had taken another car in for mechanical issues which I was overcharged for as well, so this isn't a new problem Gerald's is having. I was just hoping that would be the only time and that they might have fired those men who ripped me off. Instead, it looks like this is their new culture and they're digging their heels in. Get your tires done, sure, but anything else I would actively avoid them. They're right up there with Firestone on being some of the worst shops. Take their suggestions with a grain of salt and for the love of God get a second opinion before you let them take your money. I'm very fortunate I had someone in the industry I could call, but most places will do inspections for free or at minimal cost. It's worth it. Trust me!

These guys are absolutely AMAZING!!! I had issues with my tires for the past week, tried to…read moretweak/fix them myself, but no such luck! I Called WW up, and they got me right in!! Ended up having a nail in each tire!! They plugged them both and I was on my way!! Excellent service, top quality customer service, and GREAT PRICING!!! This is definitely the only shop I'll be bringing my VW golf back to for any of its needs from now on!!! THANKS AGAIN GUYS!!!

I can not say enough about this business. With everything being so expensive these days, it was a…read morebreath of fresh air not to get ripped off. They saved me about 1500 dollars compared to the dealership. They were incredibly kind and explained everything before they did the work. I am now a life long customer.

I scheduled my car for an alignment after installing a new control arm. They called and were able…read moreto get me in earlier. There were two men on the clock, both of which were very nice and knew what they were doing. Overall I had a great experience. They were able to get me in and out quickly. Customer service was top tier. The alignment is a bit pricier than some places at $150. They were able to do this within an hour. Now, I understand this place was terrible before. The staff specifically. (I went through the last reviews and did some digging of my own.) To my understanding the entire staff was recently let go within the last month or so for how they treated clients and their vehicles. It looks like they're on the right track to correcting the issues and the two men I worked with, Tony and I can't recall the other fellow's name, were great. I'll be returning in the future and will keep you all posted on the experience when that time comes.

I had a flat tire and another one that was running flat every once in a while so I took it here to…read moreget two new tires. They were very nice showed me both my tires and told me I didn't need new tires that they just needed to be patched so I said OK. I sat there for two hours. They patched the tires by the time I got to the light five minutes up the road my tire was completely flat again and I had to take it somewhere else to get it changed.

NTB Mount Pleasant has great service! Blaiz was so helpful up front and Zack did an excellent job…read moreon my car

Terrible service - I've given NTB all of my business for my business ... they treat their…read moreappointments like crap... Over promise Under deliver I had an 11 am appointment yesterday for an oils change and tire rotation - they said maybe3 hours - would I like to make another appointment.. so I made one for today at 10:30 - this pic was taken at 12:30 and my car wasn't even put into the bay until 11:30 Hope the crew had a nice lunch - u wouldn't recommend this location to anyone Lip service up front - and disregard for your time in the back And like I said - I do all my business here and do an oil change every 4-5weeks I really regret my decision to use them Too bad I can't rate a 0 star

As long as you live, do NOT take your car here. They charge by the hour, with each hour becoming…read moremore expensive. You can see the " mechanics" work at a pace that would make a glacier look like a speed track. They will tell you that that have to put your car on a diagnostic even if the issue is obvious to the naked eye. The AAA in Mt Pleasant is much more trustworthy. These guys are thief's.

Terrible customer service!! They used to be so good. The girl that waited on me clearly hated her…read morejob! I have been a AAA member for 20 years. Very disappointing.

Easy appointment set up! Great customer service! The front desk associate was very helpful and…read moreknowledgeable about all the questions I had!! I would definitely use pep Boys again based on my experience! Thank you!!

One of the managers was extremely rude and condescending, and not just to me. It was as if the…read morecustomer was burdening them by showing up. It's a shame because I really enjoyed my experience in the past. Please don't take your car here.

Starting with the pros... the technician was very knowledgeable, very friendly, and seemed to…read morereally care about his service! I had an appointment at 1pm to get an oil change. I got there a bit early, probably around 12:45. I didn't walk out the door get go home until 2:45. Two hours for an oil change!! I think they need to work on their scheduling so that something like this doesn't happen. Clean place, nice staff, average price. I would recommend, but I wouldn't wait around. Would be better to drop off and leave your vehicle. Next time I'm going to check out Take 5.

Although I appreciate the guys fixing 1 tire, I got charged double bc I had two small nails in my…read moretire. So the repair on 1 tire is almost $70. I went to Gerald's and they just repaired for free. I expected to pay something, but not almost the cost of a brand new tire. I told several friends and they said they usually repair the tire for free or nominal charge. Definitely never coming back here to get screwed. Sad part is I've bought tires from Firestone on two of my vehicles and had Firestone put tires on my vehicles. No more.

Born Again Mobile Detailing did a great job! When you're shipping your car it's very important to…read moretrust that it'll get clean and be well done. Big props! Meeting us was super helpful as well.

He was on time. Great to communicate with, did a thorough cleaning inside and out I would highly…read morerecommend them.