I visited this salon after reading positive reviews for Barby, and booked my appointment with her. Upon arrival, when I sat down, I was informed without prior notice that an apprentice would be cutting my hair instead, with my requested stylist only handling my bangs and "finishing touches." I find it highly unprofessional to not tell me this ahead of time, and only inform me when I have already arrived and sat down to get my hair cut. What's worse, I paid the full price for the head stylist--whom I had specifically requested--despite receiving service primarily from an apprentice.
I showed photos of the bangs I wanted, but the result looked nothing like my reference images and looked bad overall - they were choppy, and were nothing like the curtain bang style I had shown her. When I expressed my dissatisfaction, the stylist's response was deeply unprofessional. Rather than addressing my concerns, she became defensive, claiming that "nobody has ever made her feel this bad" and that I was "hurting her feelings." She shifted blame to me, saying I wasn't "helping her understand" what was wrong, despite my clear communication. She said she thinks my hair looks great, dismissing my opinion and feelings. The stylist made a lot of excuses that were irrelevant. Throughout this interaction, she made me feel very guilty and uncomfortable for simply expressing that I was unhappy with the service I paid for.
Most concerning, she also took photos of my face and hair "just for her" without asking for my consent, which felt invasive and unprofessional. Additionally, my haircut overall is uneven.
I cannot recommend a salon that switches stylists without notice, charges full price for a senior stylist while providing an apprentice, and responds to customer feedback with emotional manipulation rather than professionalism and a willingness to make things right. read more