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Laila's Hair Design

4.0 (4 reviews)
Closed • 10:00 am - 6:00 pm

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21 days ago

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Beauty First

2.8(8 reviews)
7.0 km
•$$$

Girls that provide the service are nice and friendly but the company is a cash milking scam. I…read morecontacted customer service to cancel my membership or requested to put it on hold for a month two then allow me to re sign up and continhe to pay monthly because I was super short on my bills, the lady on the phone was not helpful at the least and didn't seem to care at all about my situation she just told me I'm stuck paying for 3 months after I cancel and to cancel I have to email beauty first and she can't do anything. Whats the point of customer service when you dont provide any? I emailed multiple times with no reply. I have now have been billed 4 times more since, and I'm going to be forced to get a new credit card to stop these payments becuase they domt care to. I've never had such bad customer service at a lash place and I will not be returning and I'll be making sure all my friends who are regular clients will not be returning also.

Nice place, in knowledgeable staff. Went in to get my eye brows waxed and tinted... the girl was…read morereally nice and polite while all the staff was but the shape of my eye brows was not accurate, it was made uneven and jagged. The tint was really dark which was disappointing because I requested it to be a natural brown and was almost black

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Beauty First - Entrance

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Annie's Beauty Bar - What I got

Annie's Beauty Bar

4.0(5 reviews)
3.8 km

On November 19, 2024, I visited Annie's Beauty Bar in Hamilton to get my hair done before my…read morecorporate Christmas party. Unfortunately, my experience was far from satisfactory. First Impressions: My stylist, Melissa, appeared unkempt and unprofessional. She looked like she had just rolled out of bed, with messy hair and inappropriate attire. Additionally, she seemed to be sick, with a red nose and constant sniffing, yet she wasn't wearing a mask. This was my first red flag, but I decided to give her the benefit of the doubt. The Haircut: I came prepared with pictures of the angular bob I wanted, a style I've had before and knew suited me. I explicitly told Melissa that I did not want bangs. However, she cut my hair shorter than I wanted and added layers, which resulted in unwanted bangs. My face dropped when I saw the result. The Colour: Melissa misunderstood the colour I wanted, mistaking a grey tone in the reference photo for the desired color. She applied highlights starting at the root, which is not ideal. Although she eventually corrected the toner, the final color was still not what I had asked for. Styling: Melissa finished by blow-drying my hair and using a straightening iron without giving it any shape or style. My hair ended up dry and crispy, leaving me feeling worse than when I walked in. Payment Issues: To add insult to injury, Melissa informed me that the debit machine wasn't working and asked me to send the payment directly to her email. Reluctantly, I complied and sent an e-transfer of $299.80. Follow-Up: Because I was so unhappy with the results, I decided to contact Annie directly. Upon contacting Annie, the owner, I discovered that Melissa had been taking payments to her personal account without reporting the payments to the salon. Annie offered me Melissa's contact information to request a refund, which I found completely inappropriate. After two weeks of no response, Annie informed me that Melissa had been let go and reiterated that I should contact her directly for the refund. This is unacceptable, as the responsibility for the refund should lie with the business owner. Conclusion: My experience at Annie's Beauty Bar was extremely disappointing. The lack of professionalism, poor service, and mishandling of payment issues reflect badly on the business and its owner. I would not recommend this salon to anyone.

I booked a "transformation" hair service and got exactly what I wanted. The place was clean and…read moreeasy to find and I had a blast with Miad who took what colour/ cut I was thinking about and quickly got to work. I now have an absolutely beautiful colour/cut and I am couldn't say more good things. I will be back! Thank yoouu!

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Annie's Beauty Bar
Annie's Beauty Bar
Annie's Beauty Bar

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Laila's Hair Design - hair - Updated May 2026

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