Professional and knowledgeable. York people!-If you have an issue with your lock or keys give them a call. They can be trusted and they are good people. read more

I had the best experience with this family run company. They went beyond the call of duty !! They were at my house within 15 minutes of my phone call!! Very professional and super friendly!! I thank them also we're providing me a ride back to my home!! It doesn't get much better than that!!! read more

Amazing work. Quality, quick. Professional and very good customer service. Went above and beyond getting us the locks we needed and went the extra mile to tell me about a lock/door I missed, and was great with my kids and making sure I knew to look out for certain issues that may arise and helping prevent them. Thank you Mr. Roche! Highly recommend! read more

So grateful for Anita, the office manager at Roche Locksmith. We had a critical need to install a front door dead bolt for incoming summer renters, and she arranged to locate the device for us and schedule the next day. While the locksmith was there he agreed to rekey some door locks. Great professionals across the board. Easy to communicate with them. Courtious with great attitudes. Forget all others and go with them to do yourself a favor. We were let down by Southern Maine Lock and appreciated Roche coming to our aid. KenL read more

I called Roche Locksmith because I couldn't open an old safe. To say they were prompt, would be an understatement. There was actually a human who answered the phone, which was refreshing in a day of 'please leave a message'. Within an hour of my call, the locksmith arrived and within 15-minutes, my problem solved. I highly recommend Roche Locksmith! read more

extremely unprofessional- apparently, the son of the owner feels that it is his duty to breach the privacy and disclose details of the homes he enters to others. He has absolutely no respect, or regard for the privacy and personal information, shared, or disclosed during business transactions. This young man is disrespectful, unprofessional, and needs to learn respect for others homes, personal space and privacy. Avoid this company until they learn to respect their clients and their privacy. read more

They are on time, compassionate and they give excellent service. I've used them several times for family and friends. They are dependable. read more

John was great. He didn't try to sell me on anything I didn't need. He gave me a window of time he would be at my house, and called a half hour before to let me know when he would arrive. I love my new keyless deadbolt. I would highly recommend. read more

Bonded, licensed, insured and a great person need I say more? The best locksmith on the seacoast.

Professional & prompt. Peter, a technician, showed up at my lockout within 5 minutes (he happened to be in the area) and unlocked my door after I provided him proof of residency. It took under 5 minutes. Then he made me a duplicate key. He was friendly too! It was $100. I consider that worth the cost since the other Locksmith I called three hours earlier for help, "Portsmouth Locksmith" on Islington Street, never showed up after repeatedly telling me they were coming only to finally call me after waiting around endlessly to tell me they were closed and couldn't get there for an hour! Also the people who answer that phone are rude. Needless to say I hung up and called Roche! Glad I did. Overall great experience. read more

Excellent service. Very fast, affordable and friendly. These guys do a great job...if you are in the York area I highly recommend giving them a call. read more

Good "Old Fashioned" customer service. Great experience from start to finish. Peter came to my house to repair a lock I had broken. He not only repaired my lock, he adjusted the hinge on another door and even did some weather stripping for me. Peter and his company have earned my business forever! read more

I called Roche Locksmith this morning as I was having difficulty installing a new Schlage Keypad Deadbolt. What a great company to do business with. I received a phone call advising me that a technician was on his way. John resolved my problem and I ended up having him install it and two door knobs. He also set the codes and keyed all locks alike so I only need one key if the keypads do not work. John was very professional, courteous, pleasant and very knowledgeable. What a outstanding experience I had. Thank you John and Roche Locksmith. read more

Yesterday I dropped some stuff off at our cottage before heading out to Short Sands. I didn't realize I had dropped my remote key off until I turned my car off while waiting for my kids in the candy store. I had brought the dog with us and now I was a few miles from home with my two kids, husband who has MS and our old Corgi. I popped into Roche's knowing that with the new car keys they probably couldn't help, but maybe he would know of a local cab service. As it turns out he helped very much! The owner was in the shop and he kindly offered to run me back to the cottage and then to our car. He was so kind and pleasant, and he really went out his way. Such a nice family owned business! Do business with these folks. read more

the best locksmith i have ever met. such a nice family business. really terrific communication and the gentleman who came out was prompt and EXTREMELY competent. fully recommend. read more

No follow through, unprofessional and incompetent. On top of that, they forget within 24hrs why you even called them. Total waste of time.

Just there for the first time in awhile. It's a family business, and it shows. The son , John and his dad both worked on my sons older Audi for the better part of an hour to unlock his back seats. They don't normally work on cars anymore but offered to try as much to see what I was talking about and said if they couldn't pick the locks the only way was to replace it ( dealer wanted a small fortune.) or break the lock. After contorting himself in the trunk John said there wasn't a way to unlock it without assuring it wouldn't be damaged. I told them to go ahead and see if we could get one side open and then make sure it would close. They managed to pop it without damage and it latches as it should. All for a whopping 25.00$ ! The entire time johns mom was looking up links online to see if there was some easy fix. There are not enough places like this around anymore, I'm lucky to have one down the street. I know a lot of people in town here swear by them. read more

Ned and John are great! I have a couple multifamily houses with old doors and too many locks. They were able to simplify my key situation, and put in beautiful locks that are sturdy, work smoothly, and feel great in your hand. I highly recommend them an will continue to call when I need to rekey the locks for new tenants! read more

Extremely accommodating. Excellent work. Very satisfied. Would recommend to anyone. Beverly C., Berwick, ME read more

No follow through, unprofessional and incompetent. On top of that they forget, within 24 hrs, why you even called them. Total waste of time!