I truly wish I didn't have to write this review, especially given the circumstances, but I feel…read moreit's important to be honest. I ordered two small casket flower arrangements for my father's wake -- something deeply personal and meaningful. I was quoted and paid $500. The flowers were scheduled to be delivered by 12:00 p.m. for a wake that ran from 1:00-3:00 p.m. By 12:37 p.m., nothing had arrived and I had received no communication from the shop. If a family member who works in the floral industry hadn't intervened and personally called the owner, I honestly don't know if the flowers would have arrived at all. The arrangements were delivered at 2:45 p.m. -- just 15 minutes before the wake ended. Until that moment, my father's casket sat completely bare during the service. While the flowers themselves were nice, the damage was already done. What was most disappointing was the lack of accountability. When the owner arrived with the delivery, she avoided eye contact and said nothing -- no acknowledgment, no apology, no condolences. While I later received a refund and a brief apology via PayPal, it felt like a reaction to being caught rather than genuine care. I understand that mistakes happen. What matters is communication and ownership -- especially when working with families during times of grief. A phone call, honesty, or even a simple apology in person would have gone a long way. I cannot recommend this shop for time-sensitive or memorial arrangements. I hope this feedback helps improve how future memorial orders are handled.

I've gotten flowers from Fleur a handful of times, the most recent of which were small…read morepaper-wrapped bouquets for Mother's Day -- PRESENTATION: 5/5 - just stunning! The bouquets are gorgeous and perfectly balanced in colors and textures, giving a truly elevated look PRICE: 4/5 - super reasonable! Only $50 each SERVICE: 5/5 - I ordered online a week before and picked it up on time that Sunday morning of Mother's Day ATMOSPHERE: 5/5 - the staff is friendly and the space is so lovely: modern decor and a flower bar that welcomes you in. I love finding an excuse to stop by lol, and am grateful this flower shop is right in my neighborhood PARKING: 4/5 - each time, I've gotten a free street spot, right in front of Fleur, on Hancock St

Wonderful people whom accommodated what I wanted. They called me to say the recipient was not going…read moreto be home until the next day. They really were very considerate and I appreciated that they kept me informed.

My company has been doing business with The Flower Loft for decades as well doing personal business…read morefor many years. Apparently the old ownership sold to a new ownership group. Waiting to see how they resolve a big problem with my company's yearly St Patrick's day flower delivery.Flowers sent were tiny and barely any green color. For years we've sent beautiful arrangements to our clients from this establishment. Very dissatisfied this year.

Great local flower shop. I have used them 3 times in the last 3 months. Their arrangements are the…read morebest.

We received a beautiful house plant from this florist as a get well gift. It is one of the most…read morebeautiful plants! Delivery man was friendly and we would use this florist in the future for sure! Thanks!!

I have sent several arrangements from the Edible Arrangements location in West Roxbury, for family…read moreand friends, for birthdays, Valentine's Day, Christmas, and during bereavement. I have ordered the indulgence platter, which is an excellent gift to send because it includes a wonderful variety of chocolate-dipped and non-chocolate-dipped fruit, including strawberries, pineapple, apples, and grapes. All orders were placed for same-day delivery, and everyone received them on time. Thank you for putting a smile on the faces of my family and friends with your professional team and delivery staff! 5 out of 5 rating, with 5 being the highest rating. JOB WELL DONE!

I'm glad I got to send my friend Get Well wishes. I'm sorry I used Edible Arrangements to place my…read moreorder. I still have not received an email that I placed an order from the Quincy store. I had to call them to check on my order and then call back to see if the order was ready for pick up. . Such disappointing customer service!

I love this hallmark store. It is similar to the others in the franchise, but I like the service…read morehere better than the one that is at the South Shore Plaza Mall, the cashiers are much friendlier and help you out a bit more. They seem to know what they carry in the store a lot more than the workers at other stores that I have visited. I also like how they always have these cute little displays. Overall its nice and easy access since there is a big parking lot and trust me you will always get surprised at the things you find here. I always leave with something for the person I am shopping for and something random that I impulsively pick up.

I went to the store to pick up a few last-minute gifts and paid for them. I got home and to my…read moresurprise, one of my items wasn't in my bag. I called the store and explained what happened and they said I would have to come back to the store to receive a refund, even though they saw the item I purchased on the counter where the sales rep left it. I then asked to speak to the manager, and I was placed on hold once again for over 10 minutes. I explained to Jessica the manager that I don't live close by and it would be an inconvenience she still said they couldn't do anything about it and I would have to come back into the store for my refund. I'm out of a gift for my coworker, no refund unless I travel 45 minutes back to that store, and leave to get a cheesy gift card. THIS IS UNACCEPTABLE AND NOT MY FAULT!!!!

Huge shout out to Lopez The Florist !! Their customer…read moreservice goes over and beyond !! I messed up the order time but they managed to make it work ! I am very grateful. Thank you !

Very friendly local business. Incredible quality on the flowers! I walked in and they made me a…read morecustom bouquet in just a couple minutes that was extraordinary.

Beware everyone!…read more Worst florist ever! Dying flower! Droopy flower! Sick plant! Bad hygiene... scary They can make something simple so bad.

Ordered 2 arrangements for Mother's Day to be delivered to my house. Only one showed up (flowers…read morewere rather lifeless but I won't complain about that, it happens). Called the day they were delivered, no answer, no way to leave a message. Submitted an online inquiry via their website, no reply. Called multiple times afterwards, no answer. So we're out $100 for an arrangement that was never delivered. Don't use these guys. I try to support local business whenever possible, but MFS is one to avoid.

Can't even believe the product that they sent out. Such a disappointment…read more We ordered a basket from fromyouflowers.com and what got delivered was horrible. The basket they delivered looked like they put it together at the dollar store. I am so embarrassed they even sent this basket out.

I really hate to be the first to review this business and say bad things but flowers are too…read moreexpensive to not complain. These flowers were ordered through flowersfromyou.com but came from this florist according to the card. The one pro: The quality of the flowers was very nice. Cons: 1. The delivery was supposed to be the same day, it was, but they didn't arrive until after the close of business at 5pm. 2. The handwriting on the card was so poor I couldn't even read it. 3. The ribbon wrapped around the top of the vase was different pieces tied together and not really even tied in a bow. 4. The ends of the stems looked like they had been torn instead of cut. The were perfectly mutilated. After spending $50 on flowers, I expected much more for my money. Next time, I will just walk to the street corner florist.