Very disappointed after contacting this company. My mother, who's 91, realized her air conditioning was not working last Wednesday, July 20th, 2016 around 10 PM. She called Robinson because their ad bragged they answer the phone 24 hours. She was told a technician would call her back shortly. By 11:30 she hadn't received a call and called me. I also called and was put in touch with their serviceman who told me he was in bed and it would have to wait until tomorrow. I said, well, what time tomorrow? He said that wasn't up to him. I asked who's it up to? He said the boss. I said can I talk to the boss? He said they weren't in. I asked who was the woman I was just talking to, and he replied that was just the answering service. I said this was a bad way to run a business when I can't even make an appointment but I told him to go back to sleep and I'd call someone else. If this hadn't been about my elderly mother, I probably would have just brushed it off, since I did call another company and her air conditioning is working again. If you want someone to answer the phone, call Robinson, if you want someone to help call anybody else read more