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Robinson Diagnostic Clinic

4.0 (1 review)
Closed • 8:00 am - 3:00 pm

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14 years ago

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Rheumatology Solutions

Rheumatology Solutions

1.8(6 reviews)
0.8 mi

I've been going here for 9 months, and I've had no issues with this clinic. Staff has been…read morefriendly to me so I'm a bit shocked by other's experience. Maybe they got new staff? I've never waited longer than 5-minutes in the waiting room. I see Dr. Hoffman and he's the most precious and knowledgeable provider. Easy to talk to and really cares. Very good at giving you medical advice and even coping mechanisms. I'm very lucky to have found such an amazing rheumatologist my first try.

I have been coming to this business for a few years already and everyone has been pleasant and…read morehelpful. This was the first time I encountered a "less than helpful and friendly" staff member who acted like I was a bother to her today. Her name was Destiny. She should not be at the front desk. Rude acting and definitely loves to roll her eyes with attitude. I will refuse her help in the future and ask for someone else. I like my Dr. but if she's going to be who I have to see and be treated the way she treated me today , I will have no other choice but to look elsewhere for help. Nothing worse than having a great dr and then being treated badly on the way out the door by a staff member. She definitely needs more customer service training. Unfortunately, there seems to be several complaints about the staff. Definitely needs looking into. I'm sure Drs do not like doing their best only to have their patient's experience ruined as their patient stops by the desk on the way out.

Quest Diagnostics - Humanless, sterile waiting room

Quest Diagnostics

3.3(18 reviews)
2.3 mi

Very clean and they took great care of me. I didn't have to wait long because they have a kiosk…read morethere where you can sign in, wait a little then go! I suggest that when you go there, go early because it does get crowded very quickly. I didn't have a place to sit, but I did put in my phone number and a text was sent when it was my turn. The staff are professional and it was an easy draw.

Review of Quest Diagnostics - 8601 Village Dr Suite 106, San Antonio, TX 78217…read more If you're looking for a healthcare experience that epitomizes corporate indifference, look no further than Quest Diagnostics at this location. Their phone system is a masterclass in patient frustration, designed to ensure you never speak to an actual human being. Instead, you're forced to endure an endless loop of automated messages, none of which address real-life concerns. After trying and failing to confirm that my son's lab orders had been sent, I gave up and decided to drive to the location--still on hold after 15 minutes. The experience only got worse. The building is completely unmarked, with no signage indicating that a lab is inside. Once we finally found the lobby, it was as sterile and lifeless as their service. No receptionist, no friendly faces--just two self-check-in tablets and a camera keeping watch. Eventually, a lab-coated employee emerged and asked if we had an appointment. When I said no, I was informed that walk-ins cut off at 3:30 PM. It's worth noting that this critical piece of information is not listed on their website, nor mentioned in any of the many messages I was forced to listen to while on hold. We arrived at 3:33 PM. Three minutes late. The employee curtly informed us that they close promptly at 4 PM. The kicker? The entire facility was completely empty. Not a single other patient in sight. This isn't just a lack of customer service--it's an outright dismissal of patient needs. Quest Diagnostics doesn't care because they don't have to. Embedded with insurance companies, they have a captive audience. Patients are left with no choice but to deal with this appalling level of service. Our healthcare system is broken enough as it is, but companies like Quest dehumanize it further. If you have the option, avoid Quest altogether. You might have a better experience at LabCorp or another provider. At least there's a chance they value your time, concerns, and humanity--something Quest clearly does not.

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Quest Diagnostics
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Robinson Diagnostic Clinic - diagnosticservices - Updated May 2026

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