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    Robin Tong, MD

    4.3 (6 reviews)

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    The Clark - Waiting area

    The Clark

    (19 reviews)

    Andersonville, Edgewater

    I would tread lightly here. Went in for an annual physical covered by the ACA, with Dr. Brian…read moreStojak. By the time I left, my annual check up turned into two visits at the suggestion of the doctor. I was following his recommendation. Come to find out, he made a frivolous additional appointment to line his own pockets. He took advantage of me and "double-dipped" with the extra appointment. Additionally, I was told my annual wasn't covered b/c i asked questions outside of the scope of and annual visit. I was told discussing my daily medication at an annual check up is not allowed. Really? I have no idea what those questions are. Another bate and switch, this time by the doctor's office and my insurance, Its the new "pre-existing" conditions so that insurance doesn't have to pay. I asked the doctor to change the coding on the annual visit and he wouldn't. I'm not going back and deciding my next course of action. I warn you to stay way. Find an honest healthcare system to work with.

    I booked a pediatric appointment through NorthShore connect using great BCBS insurance. I arrived…read morefor my appointment and was told they had a record of my appointment but couldn't see a pediatric patient. I find it hard to believe that this facility, with its gold guided ceilings and custom upholstery, can't keep track of how they're showing up in a database for the largest and virtually only payer in the state. This place is a lot of bougie nonsense decor and poor care. THIS is what's wrong with American healthcare. Ridiculous!

    Advocate Medical Group - Advocate Family Practice-Ravenswood

    Advocate Medical Group

    (119 reviews)

    Ravenswood, Lincoln Square

    Years ago I complained about coughing in the mornings and after dinner. Dr. Lamaster had me do…read moreannual chest CT. The second year the CT showed a gallstone. The coughing progressed into choking, gagging and recently trouble swallowing. After the coughing complaint, I reported random diarrhea, which was dismissed. Then I complained of vomiting. For years my symptoms got worse. Finally the vomiting was so bad, I insisted on seeing a surgeon. The gallstone that was documented on my medical records years prior turned into Chronic Cholecystitis, which can be life threatened. It can also lead to Pancreatic cancer, from which my mother died; she too was undiagnosed for years. Advocate Ravenswood let me suffer for years and harmed my long term health. This is not the only undiagnosed issue. Dr. Mikesell and Dr. Lamaster both dismissed my complaints about cognitive dysfunction for years with repeated complaints from me. The dysfunction now seems to have been caused by seizures. Two head injuries are in my medical records and they dismissed me and never followed up. Negligent or incompetent? Does it matter which? Also I rarely saw Dr. Lamaster. His residents were the only appointments I could get. One told me that I did not need to check my blood sugar... I am diabetic. Another put in my medical records that I had high blood pressure, which is incorrect and caused me problems with the anesthesiologist prior to gallbladder surgery. I have many other more examples of incompetence but individually they do not seem important. However, when a medical practice has consistent mistakes and the residents do not read your chart, they put your life at risk. Chronic Cholecystitis can be life threatening. It inflamed my pancreas and liver.

    I'm a little shocked to see all the negative reviews! We've been visiting this doctor's office…read moresince my son was born back in October and have had nothing but positive experiences. The building is bright and welcoming, as are the folks working the front desk. I also appreciate how clean it is. Our Doctor, Dr. Serrano, has been absolutely wonderful. From the jump she's always expressed genuine excitement to see us and our baby. We feel so comfortable and confident in her care, she really eases any worries we've had as we navigate parenthood! I've called the help line more than once when I've had questions or concerns and there is always a doctor ready to assist. So far, I'm really impressed with all experiences I've had here and want to thank them for keeping my baby healthy!

    Robin Tong, MD - familydr - Updated May 2026

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