Fast, friendly and very fair pricing…read more Great addition to Crestwood and I would highly recommend giving them a chance to earn your business. The complimentary shuttle is a great touch as well.

They did a diagnostic and charged me for it. I had to have my car for the weekend so just opted to…read morehave the main problem fixed so I could drive it and decide on further action. They deleted access to the diagnostics that were texted to me. I paid for the report---why did you delete the report and estimate from my phone? I forwarded it to a family member and hers is gone too??

i love coming here for my oil changes! everyone here is super nice and they will walk you through…read moreeverything that they're doing, they are super friendly. i've never been overcharged here and they are genuinely honest about what your car does and doesn't need. as someone who knows very little about cars, the atmosphere they create is comforting and reassuring. i will always come here for my oil changes

Assistant manager, Jennifer- bald guy with gauges and long stiletto nails. Decided to lie to me…read moretoday about my headlight. I came with the proper headlight, had auto zone look in the system down to the trim package. I Told Jennifer I'd be happy to buy vavolines if that was easier. He said they didn't have my light bulb in stock. Jennifer and the Vavoline staff took out my high beam light. I could see Jennifer signaling ("hand cutting neck") the young man who was under my hood to "stop". Lied to my face saying the person who sold me the light gave me the incorrect one. I looked online to verify. Ask Jennifer which one they took out as autozone and Google says the one he told me I needed was for high beam (which still worked) . His response "all of us have fat hands and can't access the low beam. It's really far down there." I said so "I do have the correct bulb." He closed my hood and signaled me out of the bay. I'm disappointed, I drive out of my way to patronize this location because I've previously loved this LaGrange location. But this is the second time I've come to this location and not been able to receive seamless service. First time they drained my oil and didn't have any oil filters to fit my vehicle. I can without a doubt say I won't be back. If they couldn't change the light, fine. But why lie? They're dishonest. Sad to say, this location is going downhill.

Once again, today, Big O went above and beyond getting my service work done in a very timely manor…read more It really helps to make an appointment and tell them what you want done. If they know you are coming at a certain time they can get you in/out quick. I made my appointment for an oil change, filter, tire rotation and over all check up and I was out in 45 minutes.

I took my car into BIG O TIRES today to get a screw removed from my tire, and the service was…read moreabsolutely amazing. Josh Mattingly went above and beyond to make the process quick, easy, and stress-free. Everyone was professional, friendly, and had me back on the road in no time. Excellent customer service and highly recommend BIG O TIRES!

This has been my go-to store for tires, batteries and mechanical service for years. I find them…read morealways honest and direct with quality service. They back up their work and always make things right. A store and techs you can trust your car to. Go BigO.

went in because there was a sign showing on my dashboard. I came 15 mins before they closed end…read moretold me to come the next morning. I came there before 8:30am and chose to leave at noon because my car was never fixed. there were customers who came AFTER me and left before me. as I leave, a worker tells me I should of left the car and left.

They are very in depth, polite and fun to be around. Always let me know if I have issues with my…read morevehicle and recommend a good local shop. Walmart and big O tires are dreadful and always either overtighten or not even fully tighten my filter. Will never go anywhere else!

When you want a quick oil change these guys do a pretty good job. They seem to be very detailed…read moreabout what they do and give you a print out of everything. Prices are usually competitive with everyone else around.

told me come back at 6:30 for a tire plug just to turn around and tell me i was supposed to wait in…read morestore. mind you i informed them i worked at the truck plant right next to their shop so i couldn't wait and had to come back. Then had the nerve to get smart when i asked if ken towery plugs tires. They did & fixed it in less than 5 minutes.

I bought the tires on my vehicle from this store. I discovered a screw in one tire when I got…read moreready to leave for a meeting this morning. I called at 10:00 this morning to get the tire fixed and was told that they could not repair it today and suggested that I call a different store. so that warranty on my tires is worthless? I will never go to them again.

Do you not go here? Sad guy was extremely rude and made me feel dumb. He told me that the filter…read morewas only $29 and it rang up as $39 a complete rip off. I will not be back.

There was no one waiting. I though, wow, this must be my lucky day. Then when I pulled in I was hit…read morewith a wall of cigarette smoke and technician was on his speaker phone having a chat with his homeys! Something told me to leave while I can, but I thought I'd save some money from Valvoline, so I stuck around. The two guys above ground were busy on their cell phones trying to guess what oil filter was needed for a 2016 Jetta. Neither was sure. This did nothing to instill confidence. And now I'm told they can get the oil filter and the price will be about the same as Valvoline. But while I'm here, let's get it done. The technician below is stripping out something underneath the vehicle and laughing, saying something like "this is gonna take 30 minutes." Again, undermining any possible confidence left! Though the technician below was determined to finish his speaker phone personal call. The job was finished. I was still the only customer brave enough to use National Auto Lube in 45 minutes. No cars waiting outside, After paying the same price I would've paid at Valvoline, I was ready to leave and the clueless above ground technician was guiding me out, when I heard a scream from below. Apparently underground technician guy wasn't done! Was this really happening...maybe my alarm would wake me from this nightmare! No it's real as I can hear barely audible begrudging commentary from Mr underground technician still. Grumbling about something inadequate underneath the car. Once again the pneumatic sound of stripping threads, and displeased commentary below. After a grueling 40 minutes of uncertainty and grumbling, I was being freed from this insane operation. I thanked them for the entertainment, and went on my way, totally unconfident, and pretty sure my Jetta would hate me forever after subjecting it to the mayhem of National Auto Lube. And now I understand why the cars are lined up 3 deep at every Valvoline in town. Make it 4 deep. I'm joining them.