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    Robert S Pilcher, PhD MD

    4.5 (2 reviews)

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    11 years ago

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    MSA - Meet Our Doctors, Dr. Kinney & Dr. Webb.

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    2.2(11 reviews)
    2.0 mi

    Hi I been going to msa for years and they done both my wrist surgery and left elbow surgery...as I…read morehad moved away and had my left hip and right knee replaced by someone else cause at the time they did not have a surgeon who could do it... I called msa when I found out that my left hip needed to be replaced and was excited to find out they now had a surgeon that could do it. Tho nervous as I was I recommend Dr.davis and msa any day of the week as well as their physical therapy department as they treated me like a person...wich is a big deal not like a pay check. Tho everyone's recov1 is divert I'm only 7 weeks out from a total right hip relacement and can now today I am almost pain free thank you Dr.davis and staff to the highest

    I rarely leave negative reviews, but today's experience at MSA Orthopedics in Albany was one of the…read moreworst medical experiences I've ever had. The front desk staff was wonderful, but everything after that went downhill. I brought my one year old son in with a buckle fracture after being referred by our pediatrician. Dr. McGee never introduced himself, never physically examined my son's injured arm, never showed me the X-rays, and offered very little explanation before leaving the room. His only comment was that it was "just a little baby break" and that I could ask questions if I had any. This is my first child and his first broken bone. I didn't know what questions to ask. I expected the physician to educate me, not leave me guessing. Later, while he was putting the cast on my son, I realized he still had never introduced himself. I actually had to ask him his name while he was applying the cast. After the cast was on, my son's fingers were completely covered. I have enough medical knowledge to understand the importance of monitoring circulation and swelling in a cast, especially for a one year old who cannot tell you if something is wrong. Yet I was given almost no instructions on cast care, warning signs, or what to watch for. I even had to ask how long he would be wearing it. To make matters worse, after we checked out, I was chased down in the lobby and pulled into the finance office to discuss a 7-year-old bill while my injured one year old cried in the hallway. I explained that I had already had an incredibly difficult day, but I was informed that because I had been of legal age at the time of the visit, I was personally responsible for the remaining balance, even though I would have still been in high school. I left feeling completely dismissed and unsupported. We have already scheduled a second opinion with another orthopedic provider tomorrow because I no longer feel confident in the care my son received. Compassion, communication, and professionalism cost nothing. Unfortunately, we experienced very little of any of them today.

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    Welcome to MSA Sport & Spine in Albany, GA!

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    Robert S Pilcher, PhD MD - orthopedists - Updated August 2026

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