The name is now Phoebe Orthopaedic Specialty Group. I come here for my monthly checkups with Dr…read more Pilcher on my leg. I tore my left quadriceps tendon muscle about six months ago and was forced to have surgery in order for it to heal. Since then I've been here countless times. The staff is hit or miss. Sometimes they are there, other times they are hard to get ahold of (especially via a phone call). But you will not find a greater group of orthopaedics in SOWEGA (Southwest Georgia). They have years and years of experience under their belt. Just bring something to read because the wait time can be long.

Dr. Skidmore & Dr. Pilcher are unsurpassed in their field, and as human beings.read more

Well, I must give credit where credit is due. Dr. Robert Pilcher is one of the top orthopedist in…read moreSouthwest Georgia. A little background on my injury: In late August 2013 I was stacking pallets in the loading dock at my job. Little did I know that the pallet jack in which the pallets were located on was raised. A pallet that I tried to stack on top slid off and cause me to fall on the floor. A subsequent visit to the MRI I almost completely tore my left quadricep tendon off of my patella, suffered major contusions, and also sprung my ankle. I was required to have surgery in order to walk again. I had surgery the following month; it was successful. He installed a suture anchor into my leg which slowly helps the tendon reconnect to the kneecap. Was forced to wear a hinged leg brace and use crutches (later a cane) for about six months. After lots of physical therapy and doctor's appointments, I was slowly able to walk on my own again. My leg is no longer 100%, but at least I know that I am back to peak strength again and that I'm finally done with my routine checkups with Dr. Pilcher. I highly recommend Dr. Pilcher. He's been doing this for over 30 years and is very knowledgeable about the musculoskeletal system. He got me back to living a normal life again.

Dr. Pilcher is a great Doctor who listens! His office has moved and he has a partner I have not…read moreseen. I can say I think Dr. Pilcher does good work and there is a young lady named Jenifer who is a great asset to his company. She schedules appointments for surgery and has always been helpful to me and my family every time we go in. If you need an orthopedic Doctor or surgeon go to Dr. Pilcher and say Hello to Jenifer.

I rarely leave negative reviews, but today's experience at MSA Orthopedics in Albany was one of the…read moreworst medical experiences I've ever had. The front desk staff was wonderful, but everything after that went downhill. I brought my one year old son in with a buckle fracture after being referred by our pediatrician. Dr. McGee never introduced himself, never physically examined my son's injured arm, never showed me the X-rays, and offered very little explanation before leaving the room. His only comment was that it was "just a little baby break" and that I could ask questions if I had any. This is my first child and his first broken bone. I didn't know what questions to ask. I expected the physician to educate me, not leave me guessing. Later, while he was putting the cast on my son, I realized he still had never introduced himself. I actually had to ask him his name while he was applying the cast. After the cast was on, my son's fingers were completely covered. I have enough medical knowledge to understand the importance of monitoring circulation and swelling in a cast, especially for a one year old who cannot tell you if something is wrong. Yet I was given almost no instructions on cast care, warning signs, or what to watch for. I even had to ask how long he would be wearing it. To make matters worse, after we checked out, I was chased down in the lobby and pulled into the finance office to discuss a 7-year-old bill while my injured one year old cried in the hallway. I explained that I had already had an incredibly difficult day, but I was informed that because I had been of legal age at the time of the visit, I was personally responsible for the remaining balance, even though I would have still been in high school. I left feeling completely dismissed and unsupported. We have already scheduled a second opinion with another orthopedic provider tomorrow because I no longer feel confident in the care my son received. Compassion, communication, and professionalism cost nothing. Unfortunately, we experienced very little of any of them today.

Points to take away: 1. Go to a different clinic or get a…read moresecond opinion. 2. Any orthotics, boots or durable medical equipment is not refundable even if you were given the wrong item. 3. This clinic is not responsive to customer problems or issues. 4. Before you purchase anything from them open your phone and check the price on Amazon. Boot costs less than $100.00. Save yourself $400.00 give or take. 5. The front office staff and physical therapy staff is very nice an great to work with. Go to a different provider or get a second opinion. Made an appointment at the Albany office with Dr. McGee on May 1st . I was told I had a fallen arch on only one foot and I needed a cast boot to isolate and physical therapy. That he could give me an orthotic but we will try this cast boot and physical therapy, and then we can discuss surgery if necessary. Right after meeting with the doctor I was ushered to the physical therapy area. I was fitted for a cast boot and charged $336 after my insurance contribution $164. I told the girl that it was extremely painful and did not seem right. She said you need to give it a few days. I no longer got home (30 min) and was in severe pain twice as much as when I arrived at the clinic. I called the office the next morning (Thursday) at 10am. They said the only person that can make a decision of "what to do next" is the doctor. I was directed to leave a message with his nurse and transferred to voicemail. I called again at 4:45pm and the receptionist said you will get a response today. Nevertheless, the call back was not received. I drove to the clinic the next morning (Friday) and was sent to the physical therapy area. They said that they needed the doctor to direct them as to what to do and he was not in on Fridays. Just in conversation with a few of the very kind physical therapy staff, I figured out on my own that this cast boot is probably the worst thing that I could have been given. I made an appointment at another local orthopedist at a different clinic. He gave me an orthotic for my foot ($80) and some exercises and I am pain free. Sorry for the book on this review. There are so many unfortunate experiences here that I wanted to share to prevent anyone else from undue treatment, frustration and cost. I still have not heard from the doctor or his nurse and its been 18 days since the message was left.