Worst customer service I evet encountered. They called me and threatened me with sending my bill to…read morecollections. I told her "Victoria" that I thought I already paid, and she said I didn't. So, I paid again. After going through my credit card statements for about an hour I found that indeed I had paid back in September. I called back and told her that I have the charge for $254 on my credit card and gave her the date. She then argued with me like I was lying and said it wasn't in her ledger. I said I didn't care it was on my credit card statement, and I thought that threatening me because they are incompetent bookkeepers was wrong. She hung up on me. I called back and she said she hung up because I was loud. I asked to speak to her supervisor, and she said I would have to wait until tomorrow. Horrible place since Dr.McMahon left. They actually charged me $350 for a cleaning and x-rays. Ridiculous!!! I will be speaking to the supervisor tomorrow and putting a stop on my second payment.

I have had nothing but great experiences with Dr McMahon himself. He always goes out of his way to…read moremake sure my dental care is perfect. My wife and children (now adults) love Dr McMahon. We have a great relationship with him and he cares for all of us.

Dr. Vasu is the best. I am serious…read more Two things I do not enjoy in my life is getting a colonoscopy and going to the dentist in that order. In all my life I never had a dentist that I looked forward to the visit. That all changed when Dr. V took over the office. I have had three crowns replaced and they are still going strong and fit perfectly. He uses the strongest materials and does not use metal. He is very attentive to your needs and always makes sure you are completely numb in the area he works on. He checks constantly on your comfort level. I can tell when he is working on my teeth that he is a perfectionist, checking and double checking everything. I have had zero pain when he works on my teeth and that is the comfort we should all expect. His staff is exceptional, attentive, and the best all around. They even worked with my insurance to remove extra charges that should have been covered. Really surprised at the 1 star comments, but I am sure that is his competitors using bots to downrate him. I say this because every time I am there, the parking lot is full, unlike the previous dentist. When I moved to Albany, NY the last great thing I expected was having the best dentist ever. I can truly say Dr V. Is the best

The worst place for you, don't come here it is a terrible attention, this place has the worst…read moremanagement and "Dentist " that look like a practitioners, the man in the picture never is in that place, the secretary is very rude and unprofessional they charge $100 if you miss the appointment but they cancel your appointment with out early notice, you get there and your appointment is canceled just like that, very bad dental practice...check other place

Great experience today! I was a patient of Dr. Hageman's in the past and I am so glad that I…read morereturned. Dr. Hageman is very meticulous, kind and compassionate, he definitely stays up with the times and has cutting edge equipment, also his staff is very knowledgeable and so welcoming and helpful!

The office staff is efficient and attentive to my needs. The professional staff is first rate. A…read morenice experience overall.

If you're looking for cosmetic dental work, he does a great job in that area. However, my…read moreexperience with more complex dental work, specifically a difficult filling, was not positive. When I expressed that something didn't feel right, I felt dismissed multiple times. Ultimately, I chose to go elsewhere and my issue was resolved by another provider. Patients deserve to feel heard and taken seriously, and unfortunately, that wasn't my experience here.

Dr. Frank is not your normal dentist. He's an architect for the mouth. He takes his time, doesn't…read morerush like most dentist's do. He's actually creating me new dentures. He is a genius. All staff are excellent. Waiting room is georgous. 10 stars

caitlin was great!!!! She took care of me and my family when we had issues with our insurance and…read moreprevious dentistry. Thank you very much!!

I emailed them about insurance that they accept. A number of times, no answer. If they cant…read moreanswer their emails what kind of service do they give?

hi, my name is Richard Filipello just recently met the dental team so refreshing to see such a…read moreknowledgeable and caring people, Dr. Fox meeting him was an absolute pleasure. I had a full oral exam and my teeth cleaned the best cleaning really I've ever had no pain. I can't stress enough how kind everybody is in that office. I've seen plenty of dentists, and they certainly are the team you want to see if you have problems with your teeth you'll be very pleased to meet the staff and you'll be very very happy with Dr. Fox's work very happy

A patient for 25 years mainly under the old ownership of the practice who have recently retired,…read morethe practice is not the same as it used to be. The new main dentist, rhymes with lox, has the personality of a greedy rock. Lipnick was great, the reason why I stayed with the practice for so long; with him gone, the practice has lost all patient centered focus, it's now $, $ and more $. After going over my annual dental insurance limit and being hit with a big bill, I paid in installments only to find out that during Covid, when I lost my job, the practice had referred my account to a collection agency - they call it an "accelerator." Nice euphemism for we don't give a shit about you, give us our money. Once I learned of the practices' money grubbing ways to a 25 year client, I gladly stepped away and hope others do as well in the hope of actually finding dentists with just a sliver of compassion, understanding and heart. You won't find it at Albany Dental Team!

Very friendly and competent staff. I felt very well cared for. Dr. G is a very professional and…read morecomforting dentist -- puts all your concerns at ease.

I first saw Dr. Winter after an assault, and I was worried about my teeth. I also suffer from…read moreextreme anxiety. He made me feel better right away. Dr. Winter walks you through everything he is doing. No surprises. His staff is kind, caring and also contribute to calmness, as they are well versed in their jobs, from the front desk to dental assistant, they ease the anxiety with their know-how and kindness. Dr. Winter is by far the best dentist I have ever gone to. I thought I would be doing sedation dentistry due to my anxiety, but Dr. Winter was able to do all my work so far without it. Dr. Winter knows how to numb the area with the least amount of pain that he can. I have never seen him frustrated, even though I may pause him for my own needs or to get additional numbing. He and his staff are so awesome. I never thought I would say that about any dentist!!! I will have a beautiful smile because of Dr. Winter, and his staff!

I noticed one of my fillings felt slightly rough when I ran my tongue over it, so I mentioned it…read morewhile I was there. They took a look and smoothed it out right away, which saved me from having it bug me every time I ate. The office had a quiet, well-kept feel and everyone was pretty personable.

Very thorough dentist. I had a crown put in today. Dr K and her staff are very competent and…read morefriendly.

Update. Today I went to another dental office and brought…read morethe CD with my records from Aspen. The hygienist tried two computers but was unable to open the CD. I wish Aspen used a more accessible software. Better yet, as was suggested by my new dentist, to just have the records, including x-rays, emailed to me

Aspen Dental advertisers $28 X-ray and examination Nationwide…read more My first visit to Aspen Dental March 26th 2026. I was given and full frontal x-ray and examination. After the procedure explanation and dental plan and billing. They explain that I was beginning to have paradigmos disease. They would build my insurance $20O0 and myself would have to pay $200 out of pocket. I explain to office manager that I have never paid out of pocket Other than co-pay. And I have some of the best insurance as a New York State Employee under CSEA Dental Program. So I declined any further procedures. I soon contacted Upstate Dental. They quickly upfront explain to me that my insurance was not going to pay for any x-rays being that I had already had x-rays done. And I needed to have Aspen Dental forward The full frontal x-rays two Upstate Dental. I did so immediately went to Aspen Dental @ 979 Central Avenue suite 400. Signed information release forms to be emailed to Upstate Dental. When I went to Upstate Dental they had the x-rays. They kept emphasizing that I had very good insurance with New York State and they could proceed with any procedure that was needed. On May 2nd 2026 I received a bill from Aspen Dental for $164.00 I contacted Martha in billing. I explained to her that I was not informed that my insurance company was not going to pay for the x-rays. If I had been informed I would have been able to refuse any procedures that Aspen Dental were providing. I am on FMLA at half pay and 164.00 is a burden to me. She explained that each and every Aspen Dental is individually owned and have their own rules and regulations. I asked about the $28 full examination and x-rays. She explained to me that that was for people who did not have insurance. That is not disclosed in their Nationwide advertisement. While on hold on a telephone one of their advertisements says they offer Peace of mind billing up front full disclosure of any billing and procedures. Yet and still I was not advised that my insurance company was not going to pay for x-rays. She then inform me that you probably could negotiate with the Central Avenue office I asked for the name of the office manager Alexis. I called and left a detailed voicemail and got no response in return. Upstate Dental was forthcoming and transparent and explain to me that x-rays had to be transferred. And my insurance company was not going to pay it. Aspen Dental did not ask for my previous x-rays from Dr. Mustafa Sabai @ 165 Manning boulevard Albany New York. Knowing that my insurance company was not going to pay for the x-rays there was no full disclosure, transparency, or explanation in the procedure and billing meeting with the office manager @ Aspen Dental 979 Central Avenue on March 26th. Aspen Dental has shown predatory practices by Nationwide advertising that you can get an examination & X-rays for $28. When that is not true. They were not up front transparent with the disclosure that my insurance company was not going to pay for the full frontal x-rays. Although they were very much aware of this fact. I find that Aspen Dental is deceptive in their office billing and business practices. They practice predatory senior billing$$$!

horrible experience. the dentist was extremely rude and making mean comments about my teeth. I…read moreunderstand they aren't great but I was neglected as a kid and it isn't my fault but she made multiple comments that it was to much for her to do and how "poor" my hygiene was. I also have dental trauma and it's in my chart, she was not kind about anything at all. I brush my teeth and everything MULTIPLE times a day and she just sent me somewhere else didn't even clean my teeth. If you have dental trauma DO NOT go here. the person who did my X-rays was kind so was the receptionist. But the dentist should not be in the work without knowing kindness.

Extremely bad customer service! I have never been as…read moredisappointed in a dentist office...it is right down the road from me so I really wanted to like them! I went there a couple years ago to become a new patient and they were some of the rudest people I've ever had to deal with. They did not seem to appreciate the fact that I was there & they treated me like a 'number', like I was wasting their time. I came early and I was polite, but they acted like they were annoyed to see me. The worst part is even though they told (me a few times) that they took my insurance, they refused to take it the day I was there & it took me hours trying to fix it with my insurance company. I would not recommend it :/