Amazing and so helpful when you need jewelry repairs! Love…read morethis place! Beautiful jewelry too!

Overall, I'm satisfied with the experience, maybe the communication could have been better with…read morerespect to the [completion] timeline but other than that it was good. Moreover, they beat the competition price with room to spare. The location of the shop is in a well-lit area, with ample parking and if you're thirsty there's a cool organic drink shop opened next door.

Got my first luxury watch from here and Edgar was an absolute professional and made it a great…read moreexperience. He was knowledgeable, kind, and very attentive. Can't imagine going to anyone else or anyone else for my future purchases. Ask for Edgar!

Good day folks. I wanted to write and tell you how wonderful it was for me to do a few transactions…read moreat Polacheck's. Not k Lynes their merchandise of the highest quality in the world, but the pet that work there are also of the highest quality too. Polacheck's is a world class company and the people that work there are equally as world class as the store. You can tell everything about a store by the people that work there and I would like to single out a few employees that are just super high quality humans. Let's start with Lisa. She is amazing and has made my dreams come true. Not only was she patient with me, I'm very difficult, she did it with class, patience and style. I hope to do more business with her in the future. It was nothing less than a great pleasure to work with her. Next, let's single out Edgar. Again, he is a world class human and a delight to deal with and do visit with as well. He made me comfortable made my buying experience a dream come true. Thank you Edgar, you are a prince for sure. Next I'd like to single out a classy fellow named Mark. He just couldn't have been nicer and more accommodating than can be. He was a delight as well. World class gentleman he is. Next, I'd like to say that Jacquiline was just beautiful and so comforting in helping me make my multiple purchase. She's a treasure of a woman and so delightful. In closing, I want to say what a great shopping experience it was doing my business with the staff, not all of them, but these ones I have mentioned above. You are all incredible people and Polacheck's is so lucky to have not only the best and highest quality merchandise here on the west coast, but to have such great people representing them. All of these people are great ambassadors to your store and the brand. Please let them k ow what a good job they are doing. I'm sure they'll appreciate hearing that. I'd like to also thank personally Mike. He is the liaison Manager of the area I was shopping in and want to let him know how grateful I am that he allowed me to make the purchases I did. Without his nod implying "yes", I wouldn't have been able to get everything I wanted. So Mike, I just want you to know I appreciate your generosity and grace by allowing me to complete the purchases that I made. Your approvals have not gone unrecognized nor under appreciated. It is you that helped make all my purchases happen. Thank you so much for the nod of approving my purchases. I will never forget it. And to Celeste, you too are doing a wonderful job. When I hear your voice on the other end of the line when I call, I know I'm in great hands from the beginning. Thank you Can't wait to come back and do some more shopping and look forward to seeing you all again soon. Thank you many times over for your hospitality and generosity and grace. See you soon. So, to say I highly recommend Polacheck's would be an understatement. I wouldn't go anywhere else. I strongly , highly and whatever other words that are appropriate to say, I say them. You can't go wrong here. World class store, merchandise and staff.

My wedding band needed a repair and he was able to fix it and polish both the band, and my…read moreengagement ring, beautifully within an hour and a half of dropping it off on a Saturday! He was so nice, good sense of humor and did an amazing job at a reasonable price. I will definitely return for future repairs.

The owner is so rude! I asked how much would it be to attach a small charm to a bracelet. He quotes…read moreme $39 which I politely say no thank you. He rips up the receipt and walks away. I have had many pieces of jewelry repaired here and have referred my friends! But no more I'll take my business to someone who has better prices and customer service

I took my watch to Valencia Time Center because the band was broken, and I had a great experience…read more They fixed the links very quickly, and the pricing was very reasonable. The customer service was excellent--friendly, efficient, and professional. I really appreciated how fast and well the repair was done. I will definitely be coming back if I ever need anything fixed again. Highly recommend!

Great, quick service. Great pricing. Good customer service. Will definitely come back. Appreciate…read morethe help resizing a few watches and changing batteries.

I went into the Gold Store in Thousand Oaks yesterday because I had to sell something. It was a…read morevery difficult, even painful thing to do, but the staff was very kind, patient, and sensitive to my situation. I very much appreciated the good service and the sensitivity they showed. The owner went out of his way to give me as much as he could for the jewelry I had to sell, and was even concerned about my situation and asked me questions about it. (which was very kind of him.) I had no intention of discussing my situation. I was just going to sell what I needed to sell and go, but it just came out, and again they were all very helpful and kind about it. I grew up in the area, and myself, my wife, and other family members have done business with this store for decades one way or another. They are reputable and do their best to serve the community and I appreciate that. So once again, I say thank you to the staff. May the Lord bless you and keep you, may the Lord make his face shine upon you and be gracious to you. May the Lord lift up his countenance upon you and give you peace. Nothing missing, nothing broken. Thanks again.

I dont usually leave reviews but I had to! I have shopped at The Gold Store a quite a few times but…read morewhen I went in this time a very rude older lady was basically on her own and how rude she is! They make you feel like if you aren't purchasing a really large item you Dont matter! And the customer is bothering them!!! I will NOT be shopping there ever again and I will make sure all my friends I have sent there wont be either!!

A few weeks ago, my husband visited Dejaun Jewelers in search of an Omega watch. Anthony, Jack, and…read moreMadeline took the time to walk him through several options, answered all of his questions thoroughly, and ensured he fully understood the details of the watch. They also offered him a very competitive price and provided exceptional, attentive service throughout the process. During that visit, I asked to see ring sets for our five-year anniversary. Madeline spent a great deal of time with me, carefully guiding me through the selection and design process. Although I had not planned to make a purchase that day, they offered such a great deal that I decided to move forward. They also generously offered complimentary cleanings at any time, which was much appreciated. Initially, we were told the custom ring set would take four to six weeks to complete. To my delight, I received a call just two and a half weeks later letting me know it was ready for pickup. The ring set was absolutely perfect, even more beautiful in person. I later realized I had provided the incorrect ring size at the time of ordering and brought it back the next day for resizing, expecting it to take several days or longer. To my surprise, the ring was resized and ready within just a few hours. The level of service, professionalism, and care we received from Anthony, Jack, and Madeline was truly outstanding. I highly recommend Dejaun Jewelers to anyone looking for fine jewelry or watches, you can expect exceptional service from start to finish.

Picked up a G-Shock I've been looking for and was not able to find any stock until I called Jack a…read morefew days ago. The whole experience was excellent! From the purchase to the shipping, everything was a breeze and communication was excellent. I'm local in SoCal but didn't have the time to make the trek up to the store, so Jack had my watch packed carefully and shipped to me. The watch itself was wrapped all over for protection, including the clasp and bracelet, so it was pristine when I unwrapped it. Highly recommend Jack and Dejaun and will definitely be purchasing again from them in the future!

Called around to a couple of places that serviced Seiko in the area and I'm so glad I ended up…read moregoing with Timekeeper. Their service is impeccable and I was met with the utmost respect. They needed to remove a few links from my watch and the price was super reasonable at $15 (while another place quoted me $35). I was basically in and out of the store in under 10 min. Will definitely be back if needed and wouldn't hesitate to recommend Timekeeper to others!

Stopped in to get a new strap for a thrifted watch and they were super helpful. They pulled out a…read morefew options that actually matched my style and what I had in mind, and were really patient while I went back and forth deciding. They also helped me set the date and time, which I had no idea how to do on this kind of watch.

Went into to have a few watches repaired - stood at counter the person working there sitting in the…read moreback on their phone completely ignored us. finally decided to get up and when this person came out to the counter had 0 personality almost like we were bothering him. Never going back rude.

Stopped by Time Spot at The Oaks Mall after checking out a Citizen watch at Macy's. It was a bit…read moreover my budget, so I took a photo and figured I'd look around elsewhere. Walked into Time Spot and asked the guy working there -- if they had anything similar in looks in the $150-$200 range. He immediately said "We don't have that" in the most dismissive tone. I pointed out a few Fossil watches in his own display that looked similar, and only then he goes, "Oh yeah, there's those." Real helpful. I asked if they had any watches around 40-41mm, and he straight-up said "That doesn't exist." I told him I literally just saw one and even just took a photo of the Citizen watch -- again, clearly a 41mm. He doubled down and said, "I know what you're looking for -- that's a Rolex." I laughed because... seriously? It was condescending, arrogant, and totally inaccurate. Then he tried to show me another watch -- at that point, I was done. I said "No thanks" and walked out. What really struck me is that while I was in there, I overheard two other young men also mention they were looking for something around $200 -- so I know it wasn't just me shopping on a budget. Still, this guy acted like I didn't know what I was talking about and tried to pull one over on me. Whether it was upselling, gatekeeping, or just plain rudeness -- it was uncalled for. If you're looking for basic respect, honesty, or even someone who knows what they're talking about -- avoid this store completely. You'll find better prices and far better service just about anywhere else.

This place is fantastic! I had 3 broken chains and I've been looking for a place to get them…read morerepaired. I came to yelp and found my solution. I went to the shop at 10 am. Sean, the owner, told me that all 3 broken chains would be fixed by 2 pm. The chains were ready at 2 and all for a great price that can't be beat. I'll definitely be back for more repairs and even future purchases. I'm so thrilled to have found this hidden gem!

I always like to support small business and glad I found this shop. I highly encourage people to…read moreswing by support this shop.

Andre is hands down the best jeweler in the Conejo Valley! I've been his customer for over 15 years…read moreand know his work. He is the ultimate in customer service and custom jewelry. I don't live in the area now, but am returning to him for a special request re-design on my wedding ring. If you don't go see him, it's your loss! I can't give a higher recommendation!

My husband just got my Christmas present ring (yes it took longer then expected but worth to wait)…read moreand it just stunning..I got exactly what I had in my mind. However, my husband said that from now on he would deal only with an owner because a woman who took the order keep increasing a price with at the end he paid about 30% more of what was agreed. Just want to mention this is third piece of jewelry I got from this shop. I would def recommend especially whoever needs engagement rings!