I know Polachek's has a lot of celebrity clients. im definitely not someone famous but they sure…read moremade me feel like a VIP. Shoutout to Doug for the 11/10 customer experience. I will definitely be back for both Rolex & Non-Rolex purchases.

My experience with Polacheck's Jewelers and the whole Rolex "waitlist" process has been beyond…read morefrustrating. Customers are constantly told they're "on the list," promised callbacks, and led to believe loyalty matters but somehow the people spending more money or buying extra jewelry magically get the call first. That's not a real waitlist. That's pay-to-play. I don't care what excuses they give or what Brent, the owner, says. The reality is many customers feel strung along for months or years while watches somehow continue appearing for other buyers. Across the luxury watch world, complaints about Rolex authorized dealers prioritizing high spenders and VIP clients over regular customers are extremely common. I will never do business or spend any at this store ever again. Remember, it's all about word-of-mouth. At some point, honesty and transparency matter more than luxury branding. If there's no real list, then stop pretending there is. Just tell customers upfront that purchase history and jewelry spend determine who gets offered watches. People would respect the honesty a lot more than empty promises and never getting a callback.

The owner is so rude! I asked how much would it be to attach a small charm to a bracelet. He quotes…read moreme $39 which I politely say no thank you. He rips up the receipt and walks away. I have had many pieces of jewelry repaired here and have referred my friends! But no more I'll take my business to someone who has better prices and customer service

Excellent jeweler for repairs. Very fair pricing. Done out in the open. It's by Macy's on the…read morefirst floor.

I took my watch to Valencia Time Center because the band was broken, and I had a great experience…read more They fixed the links very quickly, and the pricing was very reasonable. The customer service was excellent--friendly, efficient, and professional. I really appreciated how fast and well the repair was done. I will definitely be coming back if I ever need anything fixed again. Highly recommend!

I love the service, I was in and out in less than 10 minutes…read more Nice shop with very nice jewelry

I went into the Gold Store in Thousand Oaks yesterday because I had to sell something. It was a…read morevery difficult, even painful thing to do, but the staff was very kind, patient, and sensitive to my situation. I very much appreciated the good service and the sensitivity they showed. The owner went out of his way to give me as much as he could for the jewelry I had to sell, and was even concerned about my situation and asked me questions about it. (which was very kind of him.) I had no intention of discussing my situation. I was just going to sell what I needed to sell and go, but it just came out, and again they were all very helpful and kind about it. I grew up in the area, and myself, my wife, and other family members have done business with this store for decades one way or another. They are reputable and do their best to serve the community and I appreciate that. So once again, I say thank you to the staff. May the Lord bless you and keep you, may the Lord make his face shine upon you and be gracious to you. May the Lord lift up his countenance upon you and give you peace. Nothing missing, nothing broken. Thanks again.

Best shop in town run by reputable competent professionals. Competitive pricing and no hard sell.read more

Great Service and Excellent Experience. I had a great…read moreexperience from start to finish. The person I spoke with was very knowledgeable about the issue I was having with my Seiko watch. They clearly explained the repair process, the expected timeline, and the cost upfront, which I really appreciated. Once the repair was completed, the owner, Jack, personally contacted me to let me know that my Seiko was ready for pickup. When I arrived, I had the opportunity to meet Jack, and he took the time to explain the repair process in detail and answer all of my questions before completing the transaction. The level of professionalism, honesty, and customer service I received was outstanding. After learning more about the store and getting to know Jack, I look forward to returning for future high-end watch purchases. I highly recommend this business to anyone looking for quality watch repairs or fine timepieces. Steve S. eagle Mountain , Utah,

A few weeks ago, my husband visited Dejaun Jewelers in search of an Omega watch. Anthony, Jack, and…read moreMadeline took the time to walk him through several options, answered all of his questions thoroughly, and ensured he fully understood the details of the watch. They also offered him a very competitive price and provided exceptional, attentive service throughout the process. During that visit, I asked to see ring sets for our five-year anniversary. Madeline spent a great deal of time with me, carefully guiding me through the selection and design process. Although I had not planned to make a purchase that day, they offered such a great deal that I decided to move forward. They also generously offered complimentary cleanings at any time, which was much appreciated. Initially, we were told the custom ring set would take four to six weeks to complete. To my delight, I received a call just two and a half weeks later letting me know it was ready for pickup. The ring set was absolutely perfect, even more beautiful in person. I later realized I had provided the incorrect ring size at the time of ordering and brought it back the next day for resizing, expecting it to take several days or longer. To my surprise, the ring was resized and ready within just a few hours. The level of service, professionalism, and care we received from Anthony, Jack, and Madeline was truly outstanding. I highly recommend Dejaun Jewelers to anyone looking for fine jewelry or watches, you can expect exceptional service from start to finish.

There are numerous reasons why this family-owned business has been very successful for over 30…read moreyears in watch sales and repairs: 1) honesty and respectful with all customers, 2) fair prices 3) fast service, especially simple repairs like wrist band sizing and replacing watch batteries, etc. (you can wait inside store while browsing all the new watches, clocks, wrist band replacements and other interesting misc. stuff). I'm been to TimeKeepers several times over the past 15 years but this is my first Yelp review of this local business! Shame on me for taking this so long, better late than never! ABSOLUTELY POSITIVELY HIGHLY RECOMMENDED!!! PS Any negative review must be posted by either a "Karen" or a cheapskate!!!

I needed a watch battery the day before a trip and they took me in right away and also they have a…read morebeautiful inventory of watches for sale. Excellent fast service and reasonable prices for sure!

Repeat customer. Owner is kind but Daniel (works Sat) is rude & condescending. If you value good…read moreservice, I can't recommend Time Spot. Eye contact, speaking clearly and making customers feel welcome are not qualities Daniel values

Went into to have a few watches repaired - stood at counter the person working there sitting in the…read moreback on their phone completely ignored us. finally decided to get up and when this person came out to the counter had 0 personality almost like we were bothering him. Never going back rude.

This place is fantastic! I had 3 broken chains and I've been looking for a place to get them…read morerepaired. I came to yelp and found my solution. I went to the shop at 10 am. Sean, the owner, told me that all 3 broken chains would be fixed by 2 pm. The chains were ready at 2 and all for a great price that can't be beat. I'll definitely be back for more repairs and even future purchases. I'm so thrilled to have found this hidden gem!

I always like to support small business and glad I found this shop. I highly encourage people to…read moreswing by support this shop.