continued: I also mention to Mr. Dunaway that I strongly feel that the stress level is way to much for Dr. Luntz to handle, and by getting a PHYSICIAN ASSISTANT in that office will help immensely. It was a 3 Doctor operation at one time. Since Dr. Lebowitz retired they need help. Mr. Dunaway agreed with me and will see to it. Mr. Dunaway also stated that Doctors from his observation over the years working, have huge egos. I also informed Mr. Dunaway that we all have to take responsibility and accountability for our actions good and bad and that Dr. Luntz is no exception. Dr. Luntz needs to learn how to sincerely apologize when he is wrong. All I wanted was to have a nice friendly rapport with Dr. Luntz who I really felt would be my Doctor for the long haul. (Note it is hard to find a good Doctor today, if you do it is like hitting lotto). I do not want to go on a road trip to the grand canyon with him., just wanted a good Doctor/Patient relationship. Dr. Luntz failed me in this regard. Dr. Luntz should never use IF'S and BUT'S when you are making an apology to someone. For example; he states: I ALWAYS STRIVE TO BE THERE FOR MY PATIENTS & BE AS HELPFUL AS POSSIBLE. GOOD COMMUNICATION WITH MY PATIENTS & PROVIDING EXCELLENT CARE IS OF PARAMOUNT IMPORTANCE TO ME & IF THERE WAS A FAILURE ON MY PART I SINCERELY APOLOGIZE. This makes your apology dependent on something else & may even imply you think your apology is only necessary because of that person feelings. The same with BUT, an apology like this is making an excuse before an apology is even made. Focus on owning up for
what you did or said. Mr. Dunaway thanked me for bringing this dishearten situation of issues to his attention. I thanked him for his time, as well as all the office staff for there help with this matter. Mr. Dunaway stated to me if I ever needed his help to just call him. A wonderful man at that. In our society we have physical abuse, sexual abuse, that are reported on a daily bases. I feel very strongly that verbal abuse in this case between a Doctor/Patient should be reported as well. I as a patient do not deserve to be spoken to or treated unkind by Dr. Luntz who I trusted as my Doctor for compassion and empathy, who I gave generously to him, his family and his staff to endure all this stress and
aggravation. Dr. Luntz needs to change his imperious ways. I will not tolerate being disrespected by a POMPOUS, EGOTISTICAL, JADED, STUBBORN FOOL OF A MAN WHO LACKS MORAL COMPASS. Here is a few tips for Dr. Luntz to learn by.
1) DO NO HARM TO YOUR PATIENTS.
2) MEET THE PATIENT WHERE THEY ARE IN LIFE.
3)NEVER DISREPECT SOMEONE WHO IS GIVING KINDNESS TO YOU.
4) VALUE YOUR PATIENTS/TREAT THEM LIKE YOUR CHILDREN/LOVED ONES, NOT AS AN INSURANCE CARD WITH NUMBERS,WE ARE MORE THAN THAT.
5) TAKE A FEW DEEP BREATHES BEFORE MEETNG EACH PATIENT.
6) LOOK UP HOW TO APOLOGIZE IN A SINCERE MANNER THE PEOPLE YOU HAVE WRONGED/HURT THEIR FEELINGS. read more
