My appointment for a surgical procedure changed without telling or asking me (via a message on the…read moreportal the day before) and when I called, Alyssa told me that this is what they do and then it's my fault for not reading the fine print of the paperwork (there is no paperwork given). I was also told that if I reschedule, they're probably going to change the appointment again on me. When I contacted the doctor, again via the portal, he got back to me and said, "The change in the procedure time occurs due to a multitude of reasons." If you need to change the time, maybe you do it over the phone or with more than 16 hours notice for a surgery. On top of me not using Dr. Gurgov in the future because of the poor customer service and the rudeness of Alyssa at the office, I will not be using Optum again because of how hard it is to get in touch with somebody (you get redirected to a call center and can't call the actual office) and then how terribly you're treated when you do finally get in touch with somebody. I was made to feel as if it were my fault that this appointment was changed without any advanced notice and that I was a moron for not knowing that they would change a surgery (that was scheduled 2 months ago) the day before.

A great Health service…read moreThe receptionists And my Primary Doctor Dr. Beserford Jones And Dr. Robert H. Gasterologist And my Dermatalogist Dr Winifred Chu Excellent

Dr Chan was recommended to me and that's when I started coming to this practice…read more Recently Dr Chan fled and I totally understand. I've been seeing more doctors as I get older and very rarely do I leave a practice because of the doctor. It's almost always the nitwits up front. Out of All the incompetentsI have dealt with, the people here are the worst. Start with the people who can't speak English. You have to speak very slowly and keep repeating. Then you hope that they have it correctly. And it goes downhill from there. When I call back to ask what's going on, they apologize profusely and promise everything and deliver nothing. AVOID THEM! THE WORST!!!!!!! EDIT: The last time I called to complain about the treatment I recieved, I spoke to a woman who claimed to no be like the others. At the time I didn't believe her because of the lies and runarounds I got. After I hung up I never expected to hear from that office again. Several weeks later this woman called and asked if I still wanted the medication nobody could get right. I told he I did. I expected nothing to happen but I received a call from the Compounding Druggist and made arrangements to pick up the drug. I would be remiss if I didn't add this to the story. After weeks of insanity, this woman came through.

This place is horrible! The doctor seemed ok other than the fact he pushes drugs rather than…read morenon-drug other options he did not want to disclose. The staff is incompetent. I had to find another doctor because I could tolerate the staff.

Dr Eisenberg scheduled me for a Prostate Biopsy for elevated PSA but negative DRE. Did research and…read morewent for a second opinion and was sent for an MRI. MRI results showed no Biopsy necessary! Invasive Biopsy with risk of Sepsis infection vs an MRI... Which would you choose?

I was given this doctor Peller as a referral and have been waiting 5 days for someone to get back…read moreto schedule an appointment. No word. I guess this guy isn't worth it. Don't try to get any kind of answer there. The whole staff must suck

To be honest I am not a patient of Dr. Peller's so I cannot comment on his medical expertise or…read morebedside manner. My husband is his patient and has been waiting patiently to find out the results of a biopsy that was taken of a lesion he has that could be cancerous. It is our understanding that the test results are in but was told that the doctor has to call with the results. It is day 17 and we haven't heard anything. My husband says he can never get through to the office. This is pure torture and cruel. I want my husband to switch doctors because clearly this is a doctor that just doesn't care!! Unacceptable and if I could I would give him zero stars!

Excellent caring doctor. Feeling very confident that I'll have a great outcome having him as my…read moredoctor.

He instructed us to see a PCP for medications related to side effects from the antibiotic he…read moreprescribed instead of exploring other alternatives or prescribing himself. Seemed dismissive...not coming back

Excellent care from excellent doctors, pa's and nurses. One day I had an emergency and they took…read moreme right in.

Terrible front desk is useless and to get test results it's a nightmare care mark picks up and they…read moresay you need codes absolutely a waste of time you have to go to the office to get anything done