I grew up going to this clinic. I had the same doctor for my entire childhood and majority of my…read moreteen years. They're a very fond memory in my childhood; they were so patient and welcoming despite all the times 6yr old me made their and the equally kind nurses' lives hell by screaming anytime I got a flu shot. My mother worries a lot and used to bring me in for a visit even if I had just a mere cough, but this doctor would be so attentive and check me thoroughly so they knew exactly what to do for me.
I'm an adult now, but I'm still connected to my parent's insurance so I might as well use it for as long as I've got it. I truly hope that doctor doing well in their retirement, but I do wish they would come back just to see what a drop of quality this place has become. I've been feeling this for a while, but my most recent visit really made me write this review and decide to look somewhere else for my future doctor visits.
So I needed to come in to get my ears checked bcuz they were building pressure and I knew they probably needed clearing and maybe some drops. I don't want to write off the staff as incredibly nasty and/or rude, but I always get the sense that they just don't give a crap about anyone. You stand for check-in for about 15min as the lady click clacks on her computer just to be told to have a seat. Like, ofc we know to do that, but why hold for 15min as if you're gonna tell us something?? We also get interrupted frequently and they give us this weird attitude paired with their answers. So not the most welcoming.
So we sit for like, an abnormally long time. It's abnormal because the place is DEAD. I remember a time when the waiting area, BOTH areas, were jam packed even at obscure times, so waiting a while was brutal but expected. But there were literally TWO people waiting with us, and somehow we ended up waiting for an hour??? Maybe it's because of COVID, like maybe they need time to clean, but when I eventually went inside to the second waiting area, I saw them sanitize an used room and that took, at most, 15min. So I really didn't know what the hold up is for.
So after waiting in the main room and the second room for an unnecessary long time, I am finally seen by the doctor that took over since the one I talked about retired. And just like their staff, they are very much distant, cold, and acts like they can't be bothered. I've been seen by them a good number of times, and they always walk in without a greeting, sit at the computer to stare at it with a few clacks, and mutter "how can I help". We don't even feel like we're listened to anyways; all they do is just look at my face, check my throat maybe, and send me off.
This time was no different. And when I tried to tell this doctor "I think my ears need to be cleared, there's a little pain--" I literally didn't even finish when they cut me off with "sorry I don't clean ears."
I say "I'm sorry what." and they reply simply with "our ear machine broke 5 years ago so we don't do ears. Sorry, go elsewhere."
And we walked out, baffled.
This is what truly pissed me off. The staff knew my mother and I were coming in for ears. When we checked in, we told them it's for ears. We waited for an hour JUST for ears. At NO POINT did ANYONE say that they cannot treat ears because "their machine broke". I know it's the doctor that ultimately decides the treatment and the treating, but you mean to tell me that no one BUT the doctor knew the status of their 'machine'? No one bothered to ask? Even if I kept my ear problem vague and didn't describe what was wrong, couldn't they at least said a disclaimer that they can take a look but cannot treat it because their equipment is down?
They literally wasted our time for what was supposed to be a simple visit for a simple task. To add onto our bafflement, they didn't even refer to another place that does do ears until my mother asked for it. And when they did, it was a generic sounding office and not even the NAME of the doctor they were referring! Like, they don't even know who they're sending us to??? No, thank you.
We ended up going somewhere else for my ears. But now we're really trying to research other places and switch my primary physician because this place just became god awful and it sucks because my entire family's been going here for over 20 years.
Btw their decorations are also bland. It used to be painted with Disney characters and full of life. Really kills the nostalgia for me. If I could give negative stars just for that I would.
