The worst office I ever went to. The desk girl is so rude, childish, unprofessional and…read moredisrespectful. Apparently judging by the other reviews I'm not the only one. Does this doctor know she is costing her patients? I came to as a new patient with the hopes of brining my family of 4 but with the attitude I receiv when I went there it would be the last doctors office I would ever go to.

Office staff is very friendly and helpful. Location is small but comfortable and clean. Doctor…read morefresneda and doctor Griffith are friendly and very thorough. This office also offers late appointments.The only downfall is the wait time, usually between 45minutes to an hour,but that is the usually case in almost all doctor offices.

I met her by chance, and she has being my PCP for over a year now. She not only listens keenly,…read moreshe's compassionate as well. She listens to all your concerns, take her time with you, and you are greeted with her warm personality also. Her receptionist also is pleasant, warm, and friendly. Very professional setting.

I had an amazing visit with Medical Provider and staff. Eva Nyarko is a knowledgeable, wonderful,…read morepositive life force! She has an amazing and beguiling way, that puts everyone at ease! The office was inviting with it's beautiful stained windows, cleanliness and great staff! I have recommended Caring Link to everyone.

I grew up going to this clinic. I had the same doctor for my entire childhood and majority of my…read moreteen years. They're a very fond memory in my childhood; they were so patient and welcoming despite all the times 6yr old me made their and the equally kind nurses' lives hell by screaming anytime I got a flu shot. My mother worries a lot and used to bring me in for a visit even if I had just a mere cough, but this doctor would be so attentive and check me thoroughly so they knew exactly what to do for me. I'm an adult now, but I'm still connected to my parent's insurance so I might as well use it for as long as I've got it. I truly hope that doctor doing well in their retirement, but I do wish they would come back just to see what a drop of quality this place has become. I've been feeling this for a while, but my most recent visit really made me write this review and decide to look somewhere else for my future doctor visits. So I needed to come in to get my ears checked bcuz they were building pressure and I knew they probably needed clearing and maybe some drops. I don't want to write off the staff as incredibly nasty and/or rude, but I always get the sense that they just don't give a crap about anyone. You stand for check-in for about 15min as the lady click clacks on her computer just to be told to have a seat. Like, ofc we know to do that, but why hold for 15min as if you're gonna tell us something?? We also get interrupted frequently and they give us this weird attitude paired with their answers. So not the most welcoming. So we sit for like, an abnormally long time. It's abnormal because the place is DEAD. I remember a time when the waiting area, BOTH areas, were jam packed even at obscure times, so waiting a while was brutal but expected. But there were literally TWO people waiting with us, and somehow we ended up waiting for an hour??? Maybe it's because of COVID, like maybe they need time to clean, but when I eventually went inside to the second waiting area, I saw them sanitize an used room and that took, at most, 15min. So I really didn't know what the hold up is for. So after waiting in the main room and the second room for an unnecessary long time, I am finally seen by the doctor that took over since the one I talked about retired. And just like their staff, they are very much distant, cold, and acts like they can't be bothered. I've been seen by them a good number of times, and they always walk in without a greeting, sit at the computer to stare at it with a few clacks, and mutter "how can I help". We don't even feel like we're listened to anyways; all they do is just look at my face, check my throat maybe, and send me off. This time was no different. And when I tried to tell this doctor "I think my ears need to be cleared, there's a little pain--" I literally didn't even finish when they cut me off with "sorry I don't clean ears." I say "I'm sorry what." and they reply simply with "our ear machine broke 5 years ago so we don't do ears. Sorry, go elsewhere." And we walked out, baffled. This is what truly pissed me off. The staff knew my mother and I were coming in for ears. When we checked in, we told them it's for ears. We waited for an hour JUST for ears. At NO POINT did ANYONE say that they cannot treat ears because "their machine broke". I know it's the doctor that ultimately decides the treatment and the treating, but you mean to tell me that no one BUT the doctor knew the status of their 'machine'? No one bothered to ask? Even if I kept my ear problem vague and didn't describe what was wrong, couldn't they at least said a disclaimer that they can take a look but cannot treat it because their equipment is down? They literally wasted our time for what was supposed to be a simple visit for a simple task. To add onto our bafflement, they didn't even refer to another place that does do ears until my mother asked for it. And when they did, it was a generic sounding office and not even the NAME of the doctor they were referring! Like, they don't even know who they're sending us to??? No, thank you. We ended up going somewhere else for my ears. But now we're really trying to research other places and switch my primary physician because this place just became god awful and it sucks because my entire family's been going here for over 20 years. Btw their decorations are also bland. It used to be painted with Disney characters and full of life. Really kills the nostalgia for me. If I could give negative stars just for that I would.

Very Poor front desk personnel, I have been waiting to see the doctor from 10:00am, it's 2:00pm & I…read morestill have not been called. Very dis-organized place. Will never come back to this place again.

The person that answers the phone or you deal with in the office is important. Maryann is a…read morereceptionist at the Kimball Avenue office. Maryann was one of the first receptionist to give me a next day appointment or the option of another days appointment. I have asthma and when I'm calling to see the doctor I was always given an appointment later in the week. I was always told to go to Urgent Care or the EMERGENCY ROOM. Maryann is very professional, has personality and makes you feel comfortable. Dr. Kovoor is a good doctor and if you need something his receptionist always relays his messages to him and he gets back to you. He has always called me back with every test results. I don't have to keep calling the office for my results. I've been with him for many years.

Ok...I really like Dr. Kovoor as a person, but I am on the way to changing my GP. First of all, he…read moreis never there. Anytime I call for an appointment with him, he is either finishing early, doesn't work that day, or doesn't have any appointments. The receptionists are THE WORST. They couldn't get me a referral without having me come in for an appointment. Money hungry bunch of .....Dr. Fresneda is pretty much the same - never there either. But the Nurse Practitioner is always available! I was very ill back in February with bad bronchitis (I went to Urgent Care). The receptionist was so apathetic on the phone, she could hear I was not good at all. Ugh. Just the worst. I'm rambling now but this is how mad this practice has made me. I'm out.

I came in for a general wellness exam and I was very happy with the care that I received as well as…read morethe conversations that I was able to have. As for the experience that I had when I arrived at the office, I got the normal check-in process, filled out all of my information and had initial tests done. However, I did wait some time before the team was ready to receive me, although having a scheduled appointment. That being said, when I did get to meet Dr. K, I felt extremely comfortable. He and the staff came in to check on me and ask, even if it was a wellness exam, if there was anything that I wanted to focus on. It was great to feel supported and heard on conversations that I wanted to speak. I also loved the fact that results came back quick and efficiently. I look forward to going back or going to Dr. K for any medical needs.

Worst doctors office I ever went to. The front desk woman is so unprofessional and rude. She's too…read morebusy chatting with her co-workers she can't be bothered to do her job correctly. I came here as my first appointment to check the place out for my family of 4. The doctor lost 4 new patients because she had trash working behind the desk.

I have been a patient of Dr Desai and this doctor is excellent, emphatic and professional…read more if I could could give this doctor a million stars I would!!!

Dont do it to your mental health! I saw the reviews, and…read morestill decided to give them a chance! Big mistake! The first time i had the flu, and was too under the weather to care about the wait time, (the wait was over an hour). The second time i called the same day, and was surprise to get a same day appointment. Upon arrival, i checked in and was told that my appointment was for 10:30, it was 2 pm and i was still waiting. I went to the front desk multiple times because i started to notice that everyone that arrived after me started to get called, with no signs of me being next. ( they give you an appointment idk for what because is first come, first serve). I brought it up to their attention and they just kept telling me, "your next, your next". I got very frustrated cause i was such in pain that i left and will never return. So sad because doctor Desai is wonderful, is a shame that doctors lose patients because their office staff cant get it together.

If you look at my other reviews, you will see that I am usually very generous and gracious with my…read morefeedback. I am writing this to let people know, keep your loved ones away from this practice. This office held my grandchildren's medical records hostage, and they were not allowed to return to school and daycare until I paid out of pocket for them to get physicals at another clinic. Office staff repeatedly claimed that my daughter never mailed the correct forms (of course I have email proof that she did). They also claimed that she never sent the form for the oldest boy. Before making the 2 hour drive to pick up their records, my daughter was assured that they were ready, and when we got there they were not. They refused to fill them out while we waited, even though they knew that my grandson had been denied admission to school. When I became hostile, The doctor said that she would only fill the forms out for me if I waited until she had seen all other clients. I sat in the waiting room for hours until the practice closed. Then, instead of finally giving us the forms, she called the police. When they FINALLY emailed the physicals, instead of filling out the form that was for the younger boys, the doctor had filled out the form for the older boy. The form they said my daughter never sent. Since they filled out the incorrect form for each child, the school and daycare still would not take them, so they were still useless. Also, when giving my 1 yr old grandson his vaccination, the assistant asked me to step aside, then attempted to inject his thigh without restraining him in any way, or even holding his leg still. He jerked and she dropped the needle, scratched my grandson's leg. Blood everywhere. She was completely unapologetic, only saying, "whoops!" While smiling. Did not even offer a Band-Aid. I told my daughter she should not have taken my grandbabies there. My husband and I always argued about taking our own children there when they were little, because the doctor never actually treated any of our concerns, and my husband was constantly following up by taking them to the emergency room for non-emergent treatment. He liked her because she was "nice," which I always argue did not help if our daughters were not getting good treatment, but her associates and assistants are not even nice. Completely fed up with this private practice running like a clinic that does not care about its patients at all.

The Emergency Room was crowded and so the doctors work backwards ordering labs after I was already…read morethere for about 4 hours already. The food is horrible! Absolutely no taste and sick people need proper nourishment. I was admitted and for dinner they served me process meat with gravy on it. No fresh fruits were ever served. One of the meal served, I had no idea if it was boneless chicken or fish. Either way it tasted horrible. Most hospitals have peanut butter and je sandwiches prepared in case the patient didn't like dinner or if they were still hungry after dinner but not this hospital. Parking in the garage was an issue because I drove myself to the ER after work and parked in the garage. I live in Connecticut so there wasn't a family member available to move my vehicle right away and the hospital administration DO NOT offer free parking to patients that are there for emergency and subsequently get admitted.

Hyperbaric Oxygen Chamber is not only an amazing experience in wound care , but also a tremendous…read morestaff with empathy and love. You're made to feel comfortable and respected on every visit. I would certainly recommend this treatment regimen to anyone who is hesitant by the podiatrist's referral. After 7 weeks of treatment, I will miss you guys a great deal. Continue the much needed wotk in healthcare and wellness. Cheers