My appointment for a surgical procedure changed without telling or asking me (via a message on the…read moreportal the day before) and when I called, Alyssa told me that this is what they do and then it's my fault for not reading the fine print of the paperwork (there is no paperwork given). I was also told that if I reschedule, they're probably going to change the appointment again on me. When I contacted the doctor, again via the portal, he got back to me and said, "The change in the procedure time occurs due to a multitude of reasons." If you need to change the time, maybe you do it over the phone or with more than 16 hours notice for a surgery. On top of me not using Dr. Gurgov in the future because of the poor customer service and the rudeness of Alyssa at the office, I will not be using Optum again because of how hard it is to get in touch with somebody (you get redirected to a call center and can't call the actual office) and then how terribly you're treated when you do finally get in touch with somebody. I was made to feel as if it were my fault that this appointment was changed without any advanced notice and that I was a moron for not knowing that they would change a surgery (that was scheduled 2 months ago) the day before.

A great Health service…read moreThe receptionists And my Primary Doctor Dr. Beserford Jones And Dr. Robert H. Gasterologist And my Dermatalogist Dr Winifred Chu Excellent

Ok the only con is that there's always a lOooong wait, but that's only because they are amazing!!…read moreFront desk staff is ok, not rude but could be friendlier. Doctor Kohan is really a gem. He takes his time with us and patiently explains things so we understand. We have never felt rushed or cast aside. He had a great bedside manner. Carol is a total asset to this place. She goes above and beyond and made sure to contact me to keep me updated on a prescription that was denied by ins company. She is not only pleasant but she isn't afraid to work and follow up. Impressive! Highly recommended

Dr Chan was recommended to me and that's when I started coming to this practice…read more Recently Dr Chan fled and I totally understand. I've been seeing more doctors as I get older and very rarely do I leave a practice because of the doctor. It's almost always the nitwits up front. Out of All the incompetentsI have dealt with, the people here are the worst. Start with the people who can't speak English. You have to speak very slowly and keep repeating. Then you hope that they have it correctly. And it goes downhill from there. When I call back to ask what's going on, they apologize profusely and promise everything and deliver nothing. AVOID THEM! THE WORST!!!!!!! EDIT: The last time I called to complain about the treatment I recieved, I spoke to a woman who claimed to no be like the others. At the time I didn't believe her because of the lies and runarounds I got. After I hung up I never expected to hear from that office again. Several weeks later this woman called and asked if I still wanted the medication nobody could get right. I told he I did. I expected nothing to happen but I received a call from the Compounding Druggist and made arrangements to pick up the drug. I would be remiss if I didn't add this to the story. After weeks of insanity, this woman came through.

What a great Dr. Patient, kind and answers all your questions and thinks out of the box!read more

Dr Eisenberg scheduled me for a Prostate Biopsy for elevated PSA but negative DRE. Did research and…read morewent for a second opinion and was sent for an MRI. MRI results showed no Biopsy necessary! Invasive Biopsy with risk of Sepsis infection vs an MRI... Which would you choose?

Excellent caring doctor. Feeling very confident that I'll have a great outcome having him as my…read moredoctor.

He instructed us to see a PCP for medications related to side effects from the antibiotic he…read moreprescribed instead of exploring other alternatives or prescribing himself. Seemed dismissive...not coming back

Dr. Eisenberg is professional, and polite. Takes all the time you need to provide you with all…read morerevealant information. Highly recommend.

This is a horrible terrible place. I went there had an ultrasound. No one ever got back to me. I…read morethought it was normal. The next thing I know I'm getting calls from an MRI. I'm getting calls from a cancer doctor all these things to make appointments and I said why do I have cancer? No one ever spoke to me about anything no one ever conferred and now they're getting mad at me because I will not go back to that office and every time you call them it I don't know. I don't know who you spoke to. They already made me speak to three PAs not anyone knows what the other one did. Please do yourself a favor. Do not go to this facility. No one knows what's going on, please