My appointment for a surgical procedure changed without telling or asking me (via a message on the…read moreportal the day before) and when I called, Alyssa told me that this is what they do and then it's my fault for not reading the fine print of the paperwork (there is no paperwork given). I was also told that if I reschedule, they're probably going to change the appointment again on me. When I contacted the doctor, again via the portal, he got back to me and said, "The change in the procedure time occurs due to a multitude of reasons." If you need to change the time, maybe you do it over the phone or with more than 16 hours notice for a surgery. On top of me not using Dr. Gurgov in the future because of the poor customer service and the rudeness of Alyssa at the office, I will not be using Optum again because of how hard it is to get in touch with somebody (you get redirected to a call center and can't call the actual office) and then how terribly you're treated when you do finally get in touch with somebody. I was made to feel as if it were my fault that this appointment was changed without any advanced notice and that I was a moron for not knowing that they would change a surgery (that was scheduled 2 months ago) the day before.

Doctor Semyon Gurgov is an EXCELLENT, caring, patient, competent, and personable Urologist!…read more He is a phenomenal physician with a great bedside manner and he answers ALL of your questions without being smug or dismissive. My cystoscopy performed on June 22, 2022 was not something that I looked forward to, but it went quickly and with ultra-minimal discomfort. The BEST part was that I could watch the procedure on a Video Monitor. HIGHLY RECOMMENDED!

Dr Andrew Chan saw me after an ED visit for lodged kidney stones and removed them through a…read moreureterolithiasis- with laser. I have had many varied procedures in the past but this was by far the best experience given the circumstances! The doctor has a great manner, funny, relatable, knowledgeable, skilled and educates patients well regarding condition and plan of care. So lucky I got an appointment with him. The best!

Dr Chan was recommended to me and that's when I started coming to this practice…read more Recently Dr Chan fled and I totally understand. I've been seeing more doctors as I get older and very rarely do I leave a practice because of the doctor. It's almost always the nitwits up front. Out of All the incompetentsI have dealt with, the people here are the worst. Start with the people who can't speak English. You have to speak very slowly and keep repeating. Then you hope that they have it correctly. And it goes downhill from there. When I call back to ask what's going on, they apologize profusely and promise everything and deliver nothing. AVOID THEM! THE WORST!!!!!!! EDIT: The last time I called to complain about the treatment I recieved, I spoke to a woman who claimed to no be like the others. At the time I didn't believe her because of the lies and runarounds I got. After I hung up I never expected to hear from that office again. Several weeks later this woman called and asked if I still wanted the medication nobody could get right. I told he I did. I expected nothing to happen but I received a call from the Compounding Druggist and made arrangements to pick up the drug. I would be remiss if I didn't add this to the story. After weeks of insanity, this woman came through.

What a great Dr. Patient, kind and answers all your questions and thinks out of the box!read more

Dr Eisenberg scheduled me for a Prostate Biopsy for elevated PSA but negative DRE. Did research and…read morewent for a second opinion and was sent for an MRI. MRI results showed no Biopsy necessary! Invasive Biopsy with risk of Sepsis infection vs an MRI... Which would you choose?

He instructed us to see a PCP for medications related to side effects from the antibiotic he…read moreprescribed instead of exploring other alternatives or prescribing himself. Seemed dismissive...not coming back

Dr Mene was recommended to me by my local walk in medical office. He is very nice, and friendly…read moredoctor. Very calm and reassuring. He actually returns phone calls quickly. His treatments are very reasonable, conservative and not overly aggressive. They are very up to date, and he is so knowledgeable. Very modern office with all of the latest equipment. Very nice and understanding nursing staff.

Dr. Eisenberg is professional, and polite. Takes all the time you need to provide you with all…read morerevealant information. Highly recommend.

Excellent care from excellent doctors, pa's and nurses. One day I had an emergency and they took…read moreme right in.