Get it in writing UP FRONT! Don't trust verbal statements!…read more Client for several years. Made appt for a crown. Cost $285 with my insurance for a lab made crown, or over $1,000 for a same day CERAC crown. I opted for a lab crown. Went in for appt and the Dental Assistant tells me I can get the CERAC crown, for the same price as the lab made crown, $285. Was told the CERAC is done in less than 2 hours, AND it incudes a 5 year same office warranty that the lab crown does not include. Yes, the exact same price, with a 5 year warranty. I was out in under 2 hours with my new CERAC crown. On April 24, 2026, I emailed the office to ask for a copy of the 5 year warranty. I got no reply for 5 days, so on April 29, I emailed again, saying that one of the selling points was the 5 year warranty, and there had to be something I could get in writing about it. Bernice calls me and says that because I paid the same for the CERAC, as the lab crown costs, I was not entitled to the 5 year warranty. I explain to Bernice the Dental Assistant used the 5 year warranty as a benefit to me of getting that crown. Bernice, said it doesn't apply to the discounted price. Bernice said she would talk to the Dental Assistant and call me back. On May 5, I called and asked for Bernice. Christian said she was busy, but he knows every detail about what happened. He told me he was aware of what I was told, the Dental Asst confirmed that she DID tell me the 5 year warranty was included, however, they would not be honoring the 5 year warranty because even though she, "made a mistake", I didn't pay for the warranty and therefore it would not be honored for me. No apology. Christian repeated that I didn't pay for a warranty and I wasn't getting one. No apology. He was saying, yes we offered you a warranty, INCLUDED with the price of the CERAC crown, BUT we admit we made a mistake and we refuse to honor that mistake, even though there is no financial loss to our business because if something were to go wrong with that crown in the future, we would bill it through your insurance anyways, and we could just write off your 20% co-pay. I asked if Dr. Miaoulis was aware of the situation, and what I was being told. I truly didn't think Miaoulis would approve the way it was being handled because I know he is a shrewd business person, but Christian surprised me by saying the Dr. was fully aware and he wasn't going to honor the warranty, even though his personnel screwed up. No apology. It seemed the calmer I was in trying to rationalize with Christian, how bad of a business decision this was, even saying that I'm not yelling, I'm not swearing, I'm not making threats, it was making me not want to come back and to let others know, Christian got more irritated and then he said, Dr Miaoulis is willing to offer a 1 year warranty on that crown for you. So, why wasn't that mentioned at the start? You wait until I imply I won't be back and that I'll leave a review about this experience, before throwing out a 1 year warranty that Miaoulis allegedly had already approved? I told Christian it's unfortunate something which likely wouldn't have cost them anything, assuming nothing happens to the crown over the next 5 years, will cost them a good client who will now let others know about this situation, which may result in someone choosing to not go there, with the result being a loss to that office of more than what the warranty would have cost. Christian said he was sorry it came to that but he understood my feelings and I should do whatever I needed to do. Pretty arrogant, in my opinion. The loss of my next visit alone, not counting the lost future years of revenue, exceeds whatever non-costs from offering the warranty would have been incurred. For the next patient it happens to, start by making a genuine apology for the mistake your business made. Take ownership and don't blame the patient. Then, immediately offer the best alternative option. Don't wait until the patient says they won't be back to throw out an olive branch that you could have started with, allegedly.

I've been coming to Scottsdale & Shea Dental Group for awhile now and every visit I've had is…read moregreat! As someone who's usually very nervous about dental visits, I really appreciate how comfortable and cared for I feel during my visits! The whole staff is very nice & welcoming, and both Dr. Miaoulis & Dr. Bloom are amazing dentists! A special shoutout to the dental assistant, Kayla, who took care of me during my visit--she was incredibly kind, patient, and professional throughout the entire appointment! Can't recommend this office enough!

Thompson Peak Family Dental did much better than my last visit. I had one of the best hygienist…read morenamed Sharon. She was friendly and very personable. She was helping the office today so she wasn't a regular. Darn it. I got a clean bill of health and shiny pearly whites. I made another six month appointment for a regular check up. The dentist and hygienist told me whatever I'm doing, please continue. Shared parking lot and Wi-Fi in the office.

Dachs is an excellent dentist. The other dentists are sub par. Most of the hygienists are good ,…read morebut they change all the time.

3/22 re: Treatment moving forward (as referred by Dr. Bayer, HER plan per handwritten note)…read moreI wanted to touch base with you now that I have had a chance to converse with Dr. Duval regarding treatment of your lower left, specifically tooth #19.  He is recommending you treat this tooth with endodontic therapy to clear up the infection.  I agree with his diagnosis and feel that at your scheduled appointment on the 29th, I am comfortable moving forward with a crown on #18, with nothing further on #19 until that treatment with Dr. Duval is completed. Dr. Bayer lied to me about McClammy being retired (originally referred BY Raintree Dental), in order to get me in front of a man "she had worked with for some time". A man who would lie to your face to take your teeth, Dr. Ryan Duval. (a 'consult' walked-out on) THE TOOTH WAS NEVER INFECTED; IT ONLY REQUIRED A FILLING. (Nor did #18 need a crown.) Dr. Bayer refused to treat the tooth ("nothing further", until KILLED), putting the tooth at risk. "She will smile in your face as she tells you to kill perfectly good teeth."

Dr. Bayer came to my rescue, and I can't recommend her enough! The moral of the story is do…read moreyourself a favor and go to her from the start. If you want the actual story, keep reading :) A dentist at a different practice had done some improper work on me and then their office was closed for a week following my appt. Since I couldn't get a response from them, Dr. Bayer squeezed me in on her lunch, on NYE! She went above and beyond to fix what they had done to hold me over. She was skilled and extremely thorough. She took the time to show me photos and explain everything so I could fully understand what was going on in my mouth. Needless to say, I will be going to Dr. Bayer moving forward. I'm so grateful I've found a dentist who I can trust to do the right thing, the right way. Thank you Dr.Bayer and your team!

MOD quoted me $4400 in work after insurance mentioning a cracked tooth, needing more than one…read morecrown, and overall had poor attitude towards patients from the dental hygienist and dental staff. Fast forward to 5 months later after getting no work done by them I went to an emergency dentist thinking my tooth pain was from the cracked tooth they mentioned, and after paying for fresh x-rays and a new exam, no evidence of cracked tooth or even a cavity in that tooth, half the cavities, and only a $1100 estimate. Would get a second opinion if you get a lengthy quote from MOD

I changed a long time dentist of mine (because of insurance, not any service problems) and decided…read moreto check out Mod. The service I received was outstanding, in every way. Between my regular cleaning and a couple fillings I had a good first impression. Dr. Kelsey was very talented and friendly which made the time fly by. Melissa was highly organized, and happy to answer any questions. Her energy warmed the whole office! Sonata and the crew were very helpful as well. Safe to say I'll be back for all future dental work and found a new place to recommend!

I have been seeing Dr. Brad and his hygienist Lilly for a year and a half now. My experiences at…read morethis office have been seamless. This office came highly recommended to me and has exceeded my expectations. If I'm recalling correctly, I have had a total of three cleanings and one filling here, all with Dr. Brad as my dentist. Scheduling is very easy and they follow through when you ask to be placed on a waitlist to get an earlier appointment, which I feel is rare within healthcare. I have anxiety about going to the dentist due to previous bad experiences at different offices and coming here has quelled my anxiety quite a bit. Dr. Brad and his team explain everything before, during, and after doing it and have been very sensitive to my anxiety. I cannot recommend this office enough. As I was checking out at one appointment, I was even given a very large green pen! It's my favorite pen on my desk. Excellent dentist and excellent team!

Having had 4 teeth removed which has caused roughly 2+ years of pain, I received a follow up text…read morefrom Dr. Herro regarding how I was feeling, I feel it important to share the reply: She is truly a gift to those she cares for. "Omg... I could cry. There's virtually zero pain considered what has been. My lower jaw is sore, but it's most certainly not painful. There's no swelling really, bleeding has stopped. Most certainly no bruising as of yet. Swelling in the upper left gum feels less than what was static (so grateful). All in all - we're moving. Cycling Tylenol/Ibuprofen and that's managing just fine. Clinical was a breeze today thanks to you and your wonderful team. I'm truly so grateful for you all."

I have been going here for quiet some time now and I love these guys! Everyone is always friendly…read morewith a big smile and always very knowledgeable accommodating. I would and do recommend Dr. Alpert's and Dr. Olmos and the entire staff to everyone and Riley my hygienist is the best !!!

Today, I went for my final appointment for my permanent crown. I cannot be happier! The attention…read moreto detail, care, and their precision was superb. Dr. Alpers and his Dental Assistant Michelle gave me the BEST care. My heart is filled with joy and gratitude. Dr. Alpers is the epitome of great dentistry!

I went in for X-rays and was told by Dr.Tran that I had 3 cavities. When my mother and I had asked…read morehim to show the X-rays showing said cavities he was very secretive and didn't show them. I had my second filling scheduled but had woke up that morning too sick to go, when I called to reschedule they were very rude and wanted to charge us a high no show fee. I changed offices soon after that and after getting X-rays there was told I had no cavities. Don't trust this office they try to squeeze money out of you.

Just left the dental office and had the best dental visit in a long time…read more First, Dr. Tran replaced an old crown that had decay and I was thrilled with his meticulous procedure and having the completion all done in a matter of 2 hours from start to finish.... It was painless and the result was amazing....in fact,I am going back next week to have another much needed and neglected crown replaced. Then I was able to have my dental cleaning done, and that was also a very thorough and professional job!! Al lthe staff are very helpful and personable. My husband (who is a retired periodontist) and myself were in need of a new dentist and we are extremely happy that we found Paradise Hills Denistry. We highly recommend this office for your dental needs!

This dental group is in the back of a nice office building with good parking and easy access. I had…read morean emergency tooth ache and was given an appointment an hour and a half after I called. Since I waited too long to replace a lost filling I risked loosing my tooth. Dr Anderson and her assistant gave me exceptional care. I opted for the nitrous oxide for $140 extra and it was great. She saved my tooth with a root canal and I am grateful. The doctor was friendly informative and witty. She was a real person who was very supportive towards the young assistant. She is the official endodontist for the Phoenix Suns. I felt so well cared for and I highly recommend Dr Anderson endodontist.

Extremely unprofessional. Worst experience I've ever had. I got a root canal and crown. Crown…read morepopped out in a few months on its own. I repeatedly told the dental assistant it wasn't sitting right on my tooth but he ignored me. He was too busy commenting how my tattoo was "the mark of the devil". Bro what???? When I returned with the crown, they said it had been too long and can't put it back in. Okay that's fine. But they tried to charge my over $1000 to fix the mistake they made, and at the time I no longer had insurance. So instead the doctor decided to put TWO posts into my molar along with filling. He told me this should last a year until I get insurance. I went to another dentist to take a look at it and he said he hasn't seen something like this since the 90's and this was extremely negligent. Also there is now a lesion under the tooth that is becoming quite severe. This all happened about a year ago DO NOT COME TO THIS DENTIST UNLESS YOU WANT TO BE IGNORED, DISRESPECTED, AND TREATED NEGLIGENCE