If there is anyone who knows all things Insurance that can…read moreprovide to you the best and most coverage without paying premium price than you MUST contact Paco! With the internet taking over, it's so comforting knowing that I can always get a Live body on the phone who is super knowledgeable and willing to provide the absolute best customer service there can possibly be! Thanks again Paco for assisting me in such a timely matter and most importantly for saving me Money!

This Office helped insured my restaurant and my autos. Agent took the time to meet me in person at…read moremy business to go over everything. You don't see that type of service too often nowadays.

5 stars doesn't express the gratitude for the help I've received from William. His service and…read moreexpertise is unmatched. I had to switch from the other insurance agency after giving my business to them for 7 years! They left me hanging almost with no homeowner's insurance coverage when Mercury sent us a notice over 6 months prior to the expiration to comply. The assistant of my agent kept saying they will take care of it and everything "should" be fine with the information they provided them (which was inaccurate). I followed up with them every 3 weeks and they kept saying because of "covid" everything was backed up but don't worry, they will take care of it. Come one month before my insurance expired, they BLAMED it on me for not willing to pay for inspection fee in order to continue my coverage. I was baffled! I asked several times if the appraisal inspection was enough as proof, they said, "yes". In the end I was blamed and left defending for myself and trying to get an inspection done, which i would have paid for but the availability was 2 weeks and I may not have enough time to get the documents processed. I could run into the risk of not having any coverage!!! Yet, the agent just said, well, are you going to do it or just pay $700 more for the last minute insurance they helped me pulled up? I felt I was held in hostage. I called several insurance agencies and they all took days to get back to me with a quote. I felt like I was treated as just a number or customer. It is like an answered prayer finding Broadway Insurance Service. William was super busy, but when he gave me the time he will get back to me, he fulfilled his promise. He didn't make any "excuses". William took the time to explain what I am buying into, what was covered and based on my family situation, recommended us to buy another umbrella insurance to make sure I have my family needs covered. Moreover, he was willing to go the extra mile to work out the contract on his day off so I would not be concerned about not having coverage. I was so touched by his service. I switched over our homeowners, landlord, and auto-insurance. We were so glad we did. 2 months after switching, my lender sent over an unreasonable request for me to provide proof that our home insurance that has "wind" coverage. Our lender went ahead and bought a very expensive coverage for us in escrow. When I called lender, they were making all kinds of procedures for me to provide proof and transferred me from department to departments. It took me more than 4 hours with the lenders that I decided to call William to see if he can speak to them over speaker phone while I was finally able to speak to the manager of the lender. William provided his cell phone for his contact and picked up right away when I called! It literally saved me another 4 hours to get to the right person at the lender. With his expertise, William firmly explained that in California, it is covered unless there are special items listed like Earthquake that is not covered. The lender tried to give me another department to submit proof and would have took 4-5 weeks to process the request. William just took it from there and said he will take care of it for me. With 2 kids, the assurance was everything! Within 1.5 weeks, it was taken care of. During that whole time, William would send me email updates of what was happening. I had so much PEACE to know William would take care of me and my family. He is like family now. I can't express the gratitude for his help. Over the past 16 years, I've deal with 3 other agencies, NONE can match Broadway Insurance Service! If you are deciding to switch because you are not treated with the respect and attention from your current insurance agent, don't hesitate, just call William. You won't be disappointed. I wished I would have done so sooner instead of trying to be "loyal" to the company that didn't care a damn about my business or relationship with them.

I've been a client of William at Broadway Insurance for over 11 years, and the experience has…read moreconsistently been outstanding. What sets William apart is that he genuinely works in your best interest. He takes the time to look for quality insurance options that fit your specific needs, and I've always trusted his guidance completely. With William, it never feels like he's trying to "sell" you something -- it feels like he's working for you. That level of integrity means a lot. His demeanor is calm and steady -- almost monotone at times -- but he's always friendly and approachable. He listens carefully, explains things clearly, and makes the entire process easy to understand. Over the years, he's helped me with everything from condo insurance to rental property coverage. And when it comes to earthquake insurance? William has come through for me time and time again with quotes and coverage options that no other agent in California has even come close to matching. I know that sounds like an exaggeration, but it's not -- it's 100% true. One of the most important things when dealing with insurance is trust, and I've always felt that with William. He doesn't just send you a number and expect a yes or no -- he walks you through the details, explains the differences, and makes sure you understand what you're choosing. He's thoughtful, considerate, and exceptionally knowledgeable. If you're looking for someone who will actually listen, ask the right questions, and take the time to find you the right solution -- reach out to William. Say hello. Explain your situation. I think you'll quickly see what I'm talking about. He won't rush you, he won't talk over you, and he'll get back to you with real options. I can honestly say -- you won't go wrong. Guaranteed.

Alejandra is amazing! She helped me tremendously. She took…read morethe time to explain the various plans, answer all my questions and helped me with my concerns. It can be confusing, and she has the patience. The plans can be tricky with HMO's and PPO's, and a persons desired doctors and care choices. I had a lot of questions, thank goodness she had the patience. I highly recommend Alejandra!

Rafael used manipulative used-car salesman style sales tactics to talk me out of the plan I had…read morechosen before coming into his office and into one I presume paid him a better commission. When the plan he pushed so hard ended up came with a litany of problems, Rafael was nowhere to be found. There is actually quite a bit a health insurance broker is capable of doing in California to assist their clients when things go awry, but Rafael was either unaware or unwilling to help. At one point he insisted he did not have so much as a single point of contact at the insurance company despite selling their plans. Along the way Rafael also canceled our initial appointment at short notice and incorrectly entered my income with Covered California, leading to a round of letters and confusion before I contacted them directly. If figuring out (on your own) how to file grievances and complaints with the Department of Managed Health Care (DMHC) before your health insurance will actually pay for anything, then Rafael's your man. Otherwise, I'd suggest a different broker.

My experience with Daniel has been exceptional every step of the way! We started with my auto…read moreinsurance, then home and most recently, life insurance. He was able to save me quite a bit of money, and the entire process was seamless! Grateful to be able to put my full trust with his agency, especially as a busy working mom! Thank you Mr. Warren (aka Sensei)!

Daniel Warren runs an efficient and professional family business built on trust and industry…read moreknowledge. He wrote a policy for me that saved me over $400/yr with better coverage and tons of options for upgrading. He listens to your needs and concerns and works quickly to address them with a friendly, no-pressure approach. His communication is stellar in email, on the phone, and in person. I was with Nationwide for 17 years and am thrilled to have found Daniel's agency.

I had a good experience with this agency. The service is good and they are patient! Thank you a lot.read more

Amazing customer service. very good experience ,the staffs are super nice and fuuny! Will come…read moreback again for other services.

Been using this company for over ten years. Ceaser is awesome always helpful and professional with…read moreany questions. Everyone I refer to him ends up saving money on there insurance.

So I just found out I've been way over paying for my insurance for who knows how long! A friend of…read moremine referred me to see Cesar at Bravo Insurance and I am so glad he did. Cesar turned out the be a really cool guy. Took his time to explain all my options and saved me money! He is big on customer service and doesn't seam to be interested in the sale but more a long term relationship. Great guy. I highly recommend this office for your insurance needs.

Had to work with this company concerning an auto accident…read more Some of the worst customer service imaginable. No follow ups on the claim. Even after leaving several voice mails, they still have the courtesy to not respond. The least they could do is call to follow up on what was going on. Good or bad. In the end I had to contact one of their managers and he was not helpful one bit. I get hit and I feel like I'm the bad guy here. Thanks. (I would have given a ZERO if that was possible)

The best and fastest!!! See Diana for the best deal in town!!!!! She recommended the best option…read morefor me and my family

I would highly recommend John at Caulfield Insurance Services to anyone looking for a knowledgeable…read moreand caring insurance broker! His communication was professional, patient, and easy to understand with no pressure, no confusion. We truly appreciated how he took the time to answer all of my questions and was always helpful and attentive.

Having a good insurance agent is essential, and finding one was at the top of our list after buying…read moreour first house in Los Angeles. John was knowledgeable, patient, responsive, and truly one of the best insurance agents we've ever worked with. He took the time to explain our options, answered every question we had, and really held our hand through the entire process. One thing we especially appreciated was that he recommended remodel-specific insurance while we renovate the house - something we hadn't even thought about. That advice gave us peace of mind and showed that he was looking out for our best interests, not just selling us a policy. Buying a home is stressful enough. Having someone like John in our corner makes a huge difference. We highly recommend him and will definitely continue doing business with him.