I decided to open a Life policy it was my first coming to State Farm, Maria she was very helpful,…read moreshe answered all of my question and concerns I wasn't really educated when it came to a life policy, she explained everything so well ! I'm happy I made this choice coming, I recommend coming to her! I'm so happy with the outcome thank you so much State Farm

Ashley was absolutely wonderful she was so sweet and helpful helping with every question I had I…read morewouldn't have wanted to go through anyone else she really made this experience wonderful for me!!

Hello, I am writing this review for Ms. Gwen Truong of…read moreCovered California. She demonstrated outstanding cooperation, clear communication, and exceptional professionalism while helping me understand the Medicare enrollment process. She guided me step by step, ensuring I avoided late enrollment penalties, maintained my financial assistance tax credits from Covered California, and secured additional benefits by applying for Medicare on time. She stayed in regular contact throughout the process until my Medicare approval was completed. Ms. Truong went above and beyond by helping tailor my policy to fit my specific needs. I sincerely appreciate all the support and assistance she provided.

My mom and I had a very disappointing experience with Anthony at the Covered California Enrollment…read moreCenter on the Friday before MLK Jr. Day. We went in specifically seeking guidance and clarity around my mom's health insurance options after she was recently let go from her job. From the start, the interaction felt rushed and dismissive. Anthony called us back from the waiting room by simply pointing and saying, "Oh, you can come back with me." Once seated, we explained my mom's situation, but he immediately cut us off and stated that her only option was Medi-Cal and that we should just go directly to their office. There was no explanation, no questions, and no attempt to understand her full financial picture. When I asked if he could walk us through her options, he reiterated that Medi-Cal was it. I then clarified that my mom does have passive income from a rental property, which is exactly why we came in--to understand how that income might affect her eligibility. He sighed, asked for the amount, and after we shared it, cut us off again and said we didn't qualify because the income margin is "very specific." When I asked what that cutoff was or if he could explain the options in more detail, he flatly said there was nothing else to discuss. We left feeling like a nuisance rather than people seeking help, confused about my mom's options, and extremely disappointed by the lack of care or basic explanation. It felt as though Anthony was more focused on getting through the day than providing support to someone navigating a stressful life transition. For comparison, we then visited Falcon Insurance Agency in Hawthorne, which had been recommended to us. The difference was night and day. Carmen took the time to clearly explain all of my mom's options, provided visual pamphlets, answered our questions thoroughly, and helped us complete the application. We walked out with my mom's insurance fully secured. Unfortunately, our experience at Covered California was the opposite of supportive, and we left without the guidance we came in for.

Stephanie is a literal angel. She gave the best customer service, was always so patient with me,…read moreand guided me through the overwhelming process of insurance so incredibly well. I was shocked at how quick it was all said and done and entirely stress-free. If I could, it give her 10 stars. Seriously recommend to anyone in the market for insurance!

I have been with Fin Martin since 2004. On my third vehicle I'm so happy to say I've had great…read morecustomer service. Stephanie was a great help in updating my policy and she was thorough with my coverage. I highly recommend this insurance agency for all your needs.

Insurance Center really helped me for my needs. Customer service was really great, and they found…read morethe best quote for me.

I have had my insurance handled by these folks for years now and I can't enough good things about…read morethem. They are fast, efficient, responsible and 100% professional. In particular, Sara Lopez, my agent, is absolutely stellar. She's always finding new ways to save me money and she's great with her reminders to make sure everything runs smoothly. I would highly recommend Insurance Center Associates to anyone needing an awesome Insurance Broker.

Shary was SO HELPFUL!!!…read more Amazing service through Covered California! She worked very hard to help me find a great insurance plan at a very reasonable price. She was easy to get a hold of, very responsive, and made the whole process smooth and stress-free. Highly recommend! I HIGHLY recommend the Torrance COVERED CALIFORNIA!!!

Shary and the other young lady at the front were very helpful. They got me enrolled for a good…read morecoverage plan which took no more than 15-20 minutes. Excellent customer service, highly recommend.

Esmeralda, was great she give us all the information needed. Really fast service recommend State…read moreFarm

Absolutely the worst insurance office I've ever dealt with. They aren't able to complete the…read moresimplest tasks such as starting a policy on the correct date. Go anywhere but here!

Larry helps me sleep at night. His level of personal service is exceptional in the insurance…read moreindustry. I always know that I am completely covered for any contingency. The rates are competitive and the coverages are excellent.

Subject: Recommendation for Enhancing Customer Service Training under your great executive member…read morefew hours a day I hope this message finds you well. I am writing to share some concerns raised by a few of my business clients, which I believe may be relevant to the continued success of your organization. As someone who has long trusted the quality and professionalism of Japanese-Americans owned companies, I was somewhat disheartened by the experiences shared with me. Here is my deep thoughts for you . To ensure the highest level of customer service and avoid recurring issues, I would strongly recommend that each new customer service representatives undergo training under the guidance of individuals who have at least three years or more of experience within your company. Entrusting such a critical role to those with less experience or new to the company can inadvertently lead to ineffective training practices, potentially affecting the customer experience and long-term satisfaction. While I am unsure of the number of senior staff members or team leaders with over three years or more of their experiences, it is crucial for the growth and reputation of the company to maintain a consistent and knowledgeable customer service team. My friends and clients , unfortunately, have expressed their reluctance to communicate with your company due to similar challenges faced in the past . This is why I felt it important to reach out to you directly, hoping that under the leadership of experienced individuals, new staff will receive the right mentorship. I encourage you to consider this perspective and focus on cultivating a strong foundation of experienced leadership for the benefit of both your employees who has under 1 year of experience in your company and new your business. Don't let anyone train anyone in any business who doesn't at lest 3 years experience in any business . It is essential that the team members who are in contact with clients are not only knowledgeable but also patient, as many of them may not have previous experience in the any type of insurance industry. I truly value the potential of your company and believe that a small shift in your training process could significantly improve customer retention and satisfaction under your great leaderships and your executives who should take enough time to train new employees each day until yourself will feel comfortable as the owner . Maybe you should ask New employees who should train him or her ? Do you why? The new person or friends seem to be smart enough to see som problems. It's like our friend visited our home and he or she sees those problems at home or office. I appreciate your time in considering my suggestions and look forward to seeing the positive changes in your customer service approach. Thank you for your attention to this matter.

Been using Tsuneishi for quite some time now. They have been providing me with consistently the…read morebest rates since I first signed on with them. I do some comparison shopping from time to time and I've found that the carriers used by Tsuneishi seem to always have the best rates. And they don't use no-name carriers either. They always get me set up with nationally recognized companies. Friendly and attentive service always helps too. Can't say enough good things about this agency!