We booked a tent site well in advance so we didn't run into issues finding a spot on Labor Day weekend. Having never been to this resort or camped in the area, everything we read and saw about this place looked great and we were excited! Fast forward to us actually getting there in person to camp and the utter disappointment and frustration of the experience we were met with.
First, for me to say the designated tent sites were "cramped" is a complete understatement. If you like camping right up against others and rubbing tents with each other, I guess this spot is for you.
Second, and the more important issue... was the lack of any notice about their "1 tent per site" policy. Though with the first issue mentioned above, I can see why they say that I guess. Lol... What was beyond frustrating though was the fact they didn't list this anywhere on their site or BEFORE allowing us to book the reservation. We wanted to setup two tents. 1 for the kids, and 1 for us parents, but we literally had to go hunting for another campground upon arrival because we weren't allowed to setup our camp as planned and had no way of knowing until we got there.
The manager, Becka was less than sympathetic about our situation and simply quoted us the rulebook about cancellation/refunds and the 1 tent per site policy with no regard for our situation and saying things like, "Where else even lets you setup more than one tent in a camping space?" as if we're the crazy ones for imagining a camping trip using more than one tent for the family.
I'd say, be sure to read the fine print about the site(s) before booking here, but in our case there was no fine print to warn us and as a result, our camping trip started off with huge frustrations on this and having to later setup tents in the dark at another location we were finally able to find.
Final thought on the matter - I'm more than fine with the rule of no cancellations/refunds if not before 48 hours or whatever it was. That's pretty standard and to be expected. Except for the fact that we didn't need to or want to cancel until we arrived the day of and were informed about the 1 tent per site policy that made it impossible for us to camp there. That's 100% the fault of the resort, SO BE WARNED! read more