I never write reviews, even with the worst experiences. This particular one changes that trend...
My friends and I had a very hectic and strange night at Roadrunner. The artist and the band were incredible, but the venue left much to be desired. It was chaotic upon our arrival, the line to the entrance was poorly organized and the staff were either rude and verbally aggressive, or clearly overwhelmed.
We went to the bathroom upon arrival, the floor was covered with water, and we were rushed out by staff just realizing what had happened. In the confusion and rush, I left my phone in the bathroom. I went back to the bathroom and was told by the worker to check in with someone else. The person I first went to was helpful and polite, they told me to check back in at the end of the night, which I did, twice.
The first time, I asked a worker who said they would find me somebody to check for my phone in the lost and found. They walked away, didn't find anyone, came back, and just stood there and didn't say another word to me. I went and found someone in the front box office, it wasn't there but they took down my name and a number to contact. My friends and I decided to wait in the merch line and check one last time on our way out. It still wasn't there, which was not a big deal, I figured they'd either find it and call my mom's number or not find it. Either way, what happened, happened.
Turns out it was still at the venue, my mother had no clue, she just had a missed call with nothing in her voicemail. I was just able to see its location from my computer. I sent the venue a message on facebook, since they have no phone number, but never received a reply. Me being from Maine, it would be a pain to drive back down and retrieve my phone. Luckily, my boyfriend was working nearby so he was able to pick up my phone.
He received a phone call, from my number, early the next day. It was a stranger on the other line who had been given my phone by the venue mistakenly and was wondering if we had theirs. The person ended up dropping it back off for my boyfriend to pick up, I hope they got their's back.
Of course, when my boyfriend got there to pick it up, they had him unlock the phone to prove he's actually associated with the owner. Thank goodness they did that, it would suck if it ended up with a stranger!
To me, this is an incredibly irresponsible way to handle customer's lost property and I am concerned by their lack of responsibility with something so basic as a cellphone... The phone being left in the bathroom, is on me, but Roadrunner paved the way by creating a mismanaged environment that lead to confusion and overwhelm.
You could resurrect the likes of The Beatles, Prince, Jimmi Hendrix, etc. but if they're playing at Roadrunner, you will NOT catch me there. If I could give zero stars, I would.
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