January 10, 2025 - CSUB Road Runner
Aquatics
My daughter at first loved it ; then they started adding too many kids per class , this is harder for one coach to concentrate on each kid progress.
My daughter eventually lost interest because of this on july 2024 .
Unfortunately my daughter has had some psychological issues to which she's seeing a professional; it was suggested for her to try again her favorite sport.
At the beginning of January 2025 I contacted Mr. Ryan B. ( the head coach) ; at the time he was polite and gave her a one day swimming test , next day I paid the $140 + fee for the month; the only thing he said was if I ever wanted to cancel I need to give two weeks notice.
Unfortunately my daughter had a nervous episode the next day not wanting to go back; the psychologist told me that it was not a good idea to force her. I emailed Mr. Ryan about possibly canceling since she didn't take a single class only the testing day.
Mr. Denied my money back , I asked if I could at least get half back ( $ that can still help with my daughter's treatment) I am a single mom with no job , I have a disability, I am trying to help my daughter the best I can with her health issues.
Mr. Ryan said that only extreme cases he will give the $ back , I tried a higher up , but he said that he was the only person to talk to.
Yes I am upset, but I also want to warn others about this place , money seems to be a priority for them , not the kids and families read more