1. Road Wrench

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San Tan Valley, AZ

Road Wrench

5.0 (1 review)
Open • Open 24 hours
Updated 3 months ago

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2 months ago

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Houseright & Sons - How they left my vechicle. Before it was only the oil light.

Houseright & Sons

(11 reviews)

I brought my car in because of an oil pressure warning light. They tested the oil pump and told me…read moreit needed to be replaced. When I spoke directly to the tech, he said the oil pump was within operational specs, just slightly below optimal. Despite that, Scott at the front desk strongly recommended replacing it to avoid engine damage and quoted me $1,200 and 4 hours of labor. I told him I needed the car for work, and he promised it would be ready the next day (5/6/25). Eight days later (5/13/25), Scott called and said the oil pump had been replaced, but the warning light was still on. He now claimed the issue was with the instrument cluster and offered to install a used one. On 5/22/25, he called again saying they were still working on it and asked me to pay for the oil pump job early so they could meet payroll. I agreed and paid $1,310.49. Then on 7/8/25, Scott called and said a used instrument cluster couldn't be programmed for Volkswagens, and I'd need to buy a new one for $1,500. I said I couldn't afford that and would come pick up the car on Friday. When I showed up on 7/11/25, they gave me a different invoice showing $1,254.17--$65 less than what I paid. I started the car and saw even more warning lights flashing. I went back in, and Scott said they probably forgot to hook something up. He told me to bring it back Monday and that it was safe to drive. I it brought back in and the owner Paul Houseright was unwilling to fix the issues they caused. I highly recommend not taking any vechilce to this establishment So in summary: - I brought my car in for a warning light. - They misdiagnosed the issue and replaced a working oil pump. - I've spent $1,310.49 on a repair I didn't need. - I had to use Lyft for 48 days at $36/day--costing me about $1,700. - Now I'm $3,000 in, and the original warning light is still on--with more warning lights than before.

Very expensive I was charged 386 for a diagnostic test and over 10k for transmission and struts/…read morebrakes. They also kept my car from Friday till Monday didn't call me on Friday or Saturday to tell me they were keeping my car. I had to inquire.

Tapia Auto & Repair - Old brake rotor

Tapia Auto & Repair

(34 reviews)

Spoke to Tanner with the issue I had with my A/C. He knew exactly what it was. It was fixed fast…read moreand amazing put back together. Overall I would highly recommend coming to Tapia auto & repair. Price is great and quality is great and communication is excellent!

I booked this mobile mechanic through Yelp for a diagnostic after already having my Jeep scanned at…read moreAutoZone and receiving error codes (injector, spark plugs, and gaskets). I explained this upfront and still chose to proceed with a diagnostic to confirm the issue. I was quoted a flat $65 diagnostic fee by the owner with no mention of pricing ranges or tiers. I agreed and scheduled the service. The technician arrived about 30 minutes later than scheduled, which I was informed of ahead of time. During a brief text exchange with the owner, I expressed concern due to a prior negative experience with another company. The response I received made the interaction feel slightly tense, including being told I could "find someone else" if needed. When the technician arrived, I explained the issues and the codes I already had. During the inspection, the technician began deeper inspection work on the vehicle. I was not clearly informed beforehand that more extensive disassembly or work beyond a basic diagnostic could result in additional charges. Afterward, I was told the diagnostic would actually be $200 due to the depth of the inspection, despite originally being quoted $65. After discussing this, I was ultimately charged $75. I expressed concern that the pricing change was not communicated upfront. The owner later acknowledged that he should have communicated a pricing range and that this was a mistake on his part. I requested a copy of the diagnostic findings I was being charged for. The response indicated there was no formal report, but pictures and a summary were provided. Communication afterward included frustration from the business regarding the reduced payment, despite the pricing change being due to lack of prior disclosure. While I do believe the technician performed the inspection thoroughly and provided useful findings, the core issue was the lack of clear communication around pricing structure, scope of work, and potential cost changes before work beyond a basic diagnostic began. I would recommend future customers get very clear written confirmation of what is included in the diagnostic fee, whether deeper inspection can change pricing, and what documentation will be provided before service begins.

Road Wrench - truckrepair - Updated October 2026

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